Customer Service Representative
Overhead Door Corporation in, Raleigh, North Carolina, United States, 27601
Customer Service Representative (Finance)
This position is responsible for coordinating all warranty activities in support of our 13.2M sales budget.
Qualifications
1-3 years Customer Service experience, door industry preferred
High School diploma or GED required.
Highly proficient with Microsoft office suite preferred.
Responsibilities
Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
Respond to customer requests for information concerning order tracking, order expediting and product availability.
Perform order entry at both sales invoicing level and request for products from supply plants.
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately.
Process all necessary paperwork for the daily operation of the location as required.
Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
#J-18808-Ljbffr
This position is responsible for coordinating all warranty activities in support of our 13.2M sales budget.
Qualifications
1-3 years Customer Service experience, door industry preferred
High School diploma or GED required.
Highly proficient with Microsoft office suite preferred.
Responsibilities
Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
Respond to customer requests for information concerning order tracking, order expediting and product availability.
Perform order entry at both sales invoicing level and request for products from supply plants.
Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately.
Process all necessary paperwork for the daily operation of the location as required.
Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
#J-18808-Ljbffr