Description
Hub Pen Company , part of the HPG Brands, is an award-winning supplier in the promotional products industry supplying imprinted quality writing instruments to its distributors throughout the United States and Canada. This is a career opportunity to join our dynamic, fast growing, privately held company, and become part of our winning team.
We are looking for a customer-oriented service representative. A
Customer Service Representative
(CSR) who will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
This position is Hybrid, allowing for a hybrid work from home schedule after completion of training. But you must be able to come into the office in Braintree, MA.
The best
CSR s are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills.
Customer Service Representatives
can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and
CSR s can gather that for you. Problem-solving in a fast-paced environment also comes naturally to
Customer Service Representatives . They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. If this sounds like you, we would like to talk with you about joining our team as a
Customer Service
Representative!
Key Responsibilities: The key responsibilities or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.
Manage a high volume of correspondence with customers via telephone and e-mail to communicate information regarding prospective orders, order status, samples, and completed orders
Handle customer complaints relating to pricing, shipping, quality, etc.; provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Document all communication with customers regarding changes or additions to orders
Interact with all areas of the office and production to facilitate the flow of orders to meet customers requested shipment dates
Use internal software system to keep orders progressing through the system
Partner with internal teams to meet and exceed customer's expectations
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Other tasks as required
Requirements Recommended Minimum Qualifications: Education and Experience: or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the key responsibilities of the job.
Minimum of two years of customer service experience
Familiarity with CRM handling skills and active listen, NetSuite experience is a plus
Excellent verbal and written communication and presentation skills
Detail oriented with the ability to multitask, manage time, and communicate effectively
Ability to present a professional response to the customer using both telephone and computer correspondence
Must be able to work independently while being a proactive team member
Able to work well under pressure to output high-volume, high-quality work
Solution provider with a positive “can-do “attitude
Ability to work overtime hours as needed
Physical and Mental Requirements The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions. Physical Skills:
The demands are in the nature to stand, sit, and move within the office
Utilization of office equipment, and the capacity to lift up to 20 pounds
Motor Skills:
Duties may involve hand-eye coordination and physical dexterity
Visual Skills:
An ability to read, see, and differentiate between color is not necessary
Benefits:
Health insurance
Dental insurance
Vision insurance
Health savings account
Employee assistance program
Employee discount
Life insurance
Paid time off
401(k)
Referral program
Hub Pen Company is an Equal Opportunity Employer. We do not tolerate discrimination and will extend equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), ancestry, national origin, age (40 or older), physical or mental disability, genetic information, marital status, arrest and conviction information, membership in the uniformed services, veteran status, or any other category protected by federal, state, or local laws.
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Hub Pen Company , part of the HPG Brands, is an award-winning supplier in the promotional products industry supplying imprinted quality writing instruments to its distributors throughout the United States and Canada. This is a career opportunity to join our dynamic, fast growing, privately held company, and become part of our winning team.
We are looking for a customer-oriented service representative. A
Customer Service Representative
(CSR) who will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
This position is Hybrid, allowing for a hybrid work from home schedule after completion of training. But you must be able to come into the office in Braintree, MA.
The best
CSR s are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills.
Customer Service Representatives
can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and
CSR s can gather that for you. Problem-solving in a fast-paced environment also comes naturally to
Customer Service Representatives . They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. If this sounds like you, we would like to talk with you about joining our team as a
Customer Service
Representative!
Key Responsibilities: The key responsibilities or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.
Manage a high volume of correspondence with customers via telephone and e-mail to communicate information regarding prospective orders, order status, samples, and completed orders
Handle customer complaints relating to pricing, shipping, quality, etc.; provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Document all communication with customers regarding changes or additions to orders
Interact with all areas of the office and production to facilitate the flow of orders to meet customers requested shipment dates
Use internal software system to keep orders progressing through the system
Partner with internal teams to meet and exceed customer's expectations
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Other tasks as required
Requirements Recommended Minimum Qualifications: Education and Experience: or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the key responsibilities of the job.
Minimum of two years of customer service experience
Familiarity with CRM handling skills and active listen, NetSuite experience is a plus
Excellent verbal and written communication and presentation skills
Detail oriented with the ability to multitask, manage time, and communicate effectively
Ability to present a professional response to the customer using both telephone and computer correspondence
Must be able to work independently while being a proactive team member
Able to work well under pressure to output high-volume, high-quality work
Solution provider with a positive “can-do “attitude
Ability to work overtime hours as needed
Physical and Mental Requirements The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions. Physical Skills:
The demands are in the nature to stand, sit, and move within the office
Utilization of office equipment, and the capacity to lift up to 20 pounds
Motor Skills:
Duties may involve hand-eye coordination and physical dexterity
Visual Skills:
An ability to read, see, and differentiate between color is not necessary
Benefits:
Health insurance
Dental insurance
Vision insurance
Health savings account
Employee assistance program
Employee discount
Life insurance
Paid time off
401(k)
Referral program
Hub Pen Company is an Equal Opportunity Employer. We do not tolerate discrimination and will extend equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), ancestry, national origin, age (40 or older), physical or mental disability, genetic information, marital status, arrest and conviction information, membership in the uniformed services, veteran status, or any other category protected by federal, state, or local laws.
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