Overnight Resident Relations Specialist (32 Hour Part-Time) - Lumina
Action Property Management, San Francisco, California, United States, 94199
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Position
Overnight Resident Relations Specialist
– Part‑time, on‑site at our luxury high‑rise community,
Lumina , located in
San Francisco . Schedule
10:30 PM – 7:00 AM; Monday, Tuesday, Thursday, & Friday. Compensation
$22.00 – $24.00 per hour. Job Responsibilities
Represent Action Property Management and the Association by delivering exceptional 5‑star customer service and ensuring 100% resident satisfaction. Maintain the appearance of the front desk area, lobby, and main elevators. Monitor lobby activity and maintain access control. Provide concierge services. Complete Daily Activity Report. Answer and direct incoming phone calls; receive and distribute resident parcels. Address resident and guest concerns and questions. Demonstrate strong understanding of the association's governing documents. Qualifications / Requirements
Must be at least 18 years old and successfully pass a pre‑employment background check and drug screening. Minimum of a High School Diploma or equivalent. At least 6 months of customer service experience; hospitality, luxury retail or fine dining experience preferred. Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor. Upbeat and positive team player attitude. Strong judgment and solutions‑oriented. Proactive customer service approach. Why Join Action?
Committed to attracting and retaining the best talent in the industry. Proudly certified as a Great Place to Work® in 2025. Rated 4.0 stars on Glassdoor. Team Member Perks
Comprehensive health benefits and paid time off package for qualifying employees. Exclusive employee discounts through ADP Marketplace. Ongoing hospitality and property management training. Opportunities for career growth and advancement. Values‑driven company culture promoting teamwork and excellence. Why You'll Love Working at Action
We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. Generous paid time off, including vacation hours, sick time, and company‑observed holidays, is available. We invest in the infrastructure, technology, training, and tools you need to excel. Our dedication to our values and culture ensures a supportive workplace. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Position
Overnight Resident Relations Specialist
– Part‑time, on‑site at our luxury high‑rise community,
Lumina , located in
San Francisco . Schedule
10:30 PM – 7:00 AM; Monday, Tuesday, Thursday, & Friday. Compensation
$22.00 – $24.00 per hour. Job Responsibilities
Represent Action Property Management and the Association by delivering exceptional 5‑star customer service and ensuring 100% resident satisfaction. Maintain the appearance of the front desk area, lobby, and main elevators. Monitor lobby activity and maintain access control. Provide concierge services. Complete Daily Activity Report. Answer and direct incoming phone calls; receive and distribute resident parcels. Address resident and guest concerns and questions. Demonstrate strong understanding of the association's governing documents. Qualifications / Requirements
Must be at least 18 years old and successfully pass a pre‑employment background check and drug screening. Minimum of a High School Diploma or equivalent. At least 6 months of customer service experience; hospitality, luxury retail or fine dining experience preferred. Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor. Upbeat and positive team player attitude. Strong judgment and solutions‑oriented. Proactive customer service approach. Why Join Action?
Committed to attracting and retaining the best talent in the industry. Proudly certified as a Great Place to Work® in 2025. Rated 4.0 stars on Glassdoor. Team Member Perks
Comprehensive health benefits and paid time off package for qualifying employees. Exclusive employee discounts through ADP Marketplace. Ongoing hospitality and property management training. Opportunities for career growth and advancement. Values‑driven company culture promoting teamwork and excellence. Why You'll Love Working at Action
We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. Generous paid time off, including vacation hours, sick time, and company‑observed holidays, is available. We invest in the infrastructure, technology, training, and tools you need to excel. Our dedication to our values and culture ensures a supportive workplace. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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