Overview
IT SERVICE DESK ANALYST Nord Anglia Education is the world's leading premium international schools organization. Our over 80 international schools are located in the Americas, Europe, China, South East Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education. Job Posting Date: 27 Jan 2026 Location: Miami, US Job ID: 8501 School: Regional Office (Americas) Company: Nord Anglia Education Nord Anglia Education is the world's leading premium international schools organization. Our over 80 international schools are located in the Americas, Europe, China, South East Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education. Although each Nord Anglia Education is unique in character and tailored to meet the needs of their specific location, all our over 14,000 employees around the world engage in the common vision and mission. Job Purpose
Maintaining and operating the IT systems and operating environments for key applications to meet the business demand. As IT Service Desk Analyst you’ll be responsible for performing industry standard activities relating to Cloud infrastructure, Dev Ops, Cyber and Service Management. The IT Systems Analyst interacts with a wide and diverse set of stakeholders from Heads of Department, School IT Managers, Project Managers and VIPs where clear ability to explain and communicate your role and its activities are vital. As a genuine team-player, you’ll work across our central, regional, and local Schools teams to improve cloud, development cyber and operations services. Everything we do is connected to our vision to create a generation of resilient and creative global citizens, who will change our world for the better. Your role will impact the organisation by taking pride in supporting our systems and providing service excellence! Reports to:
IT Service Desk Lead Job Responsibilities
Drive continuous improvement in infrastructure reliability and resilience Responsible for system development and maintenance supporting the business development Responsible for incident management and other support tasks including, but not limited to, installing and upgrading application packages, implementing system changes and upgrades as required Document and communicate changes according to ITIL Change Management Practices Work as a “Business liaison” for Schools & Offices, gaining over time a complete understanding of the workflow and IT requirements of the school or office Personal Specifications
Essential Degree in Computer Science, Information Technology, or a related discipline Have proven experience of working with ITIL Service Management, Cloud Operations, DevOps and Cyber Security frameworks Experience supporting Azure and Azure Active Directories Experience managing Azure with Infrastructure as Code e.g. Terraform, ARM Microsoft Windows 10, MS Office apps, MS Office 365, and be familiar with MS Tenant systems and their associated Administration Portals Use automation to reduce the probability and/or impact of problem recurrence Experience with scripting languages and configuration management systems (e.g. Terraform, PowerShell, Desired State Configuration) and use of CI/CD (e.g. Azure DevOps) Strong problem solving and analytical skills Highly adaptable to changing circumstances. Interest in continuously learning new skills and technologies Have good communication skills in both English and Spanish (desired) Have experience delivering level 1 and 2 IT support services Have proven application of the duties described for the position Demonstrate excellent customer service and interpersonal skills with the ability to work in a tactful, patient, and courteous manner Demonstrate excellent logical, analytical, and problem-solving skills Be a team-player, be self-motivated and enthusiastic; continually striving for improvement Desirable Experience in Power BI development and support Experience in SharePoint Online management Personal Attributes
As Our Teammate, Here’s What We Expect High levels of personal integrity Conscientious and able to focus on completing work to a consistently high standard Flexible and positive approach to work Excellent organisational and time-management skills; high attention to detail Ability to work to tight deadlines and able to prompt others to ensure deadlines are achieved Adaptable to working in a fast paced, ever-changing environment Ability to work under pressure and remain calm Proactive and willingness to take on multiple tasks Self-motivated and enthusiastic Ability to work independently Must be a team player, willing to help and be flexible Continually strive for improvement
#J-18808-Ljbffr
IT SERVICE DESK ANALYST Nord Anglia Education is the world's leading premium international schools organization. Our over 80 international schools are located in the Americas, Europe, China, South East Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education. Job Posting Date: 27 Jan 2026 Location: Miami, US Job ID: 8501 School: Regional Office (Americas) Company: Nord Anglia Education Nord Anglia Education is the world's leading premium international schools organization. Our over 80 international schools are located in the Americas, Europe, China, South East Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education. Although each Nord Anglia Education is unique in character and tailored to meet the needs of their specific location, all our over 14,000 employees around the world engage in the common vision and mission. Job Purpose
Maintaining and operating the IT systems and operating environments for key applications to meet the business demand. As IT Service Desk Analyst you’ll be responsible for performing industry standard activities relating to Cloud infrastructure, Dev Ops, Cyber and Service Management. The IT Systems Analyst interacts with a wide and diverse set of stakeholders from Heads of Department, School IT Managers, Project Managers and VIPs where clear ability to explain and communicate your role and its activities are vital. As a genuine team-player, you’ll work across our central, regional, and local Schools teams to improve cloud, development cyber and operations services. Everything we do is connected to our vision to create a generation of resilient and creative global citizens, who will change our world for the better. Your role will impact the organisation by taking pride in supporting our systems and providing service excellence! Reports to:
IT Service Desk Lead Job Responsibilities
Drive continuous improvement in infrastructure reliability and resilience Responsible for system development and maintenance supporting the business development Responsible for incident management and other support tasks including, but not limited to, installing and upgrading application packages, implementing system changes and upgrades as required Document and communicate changes according to ITIL Change Management Practices Work as a “Business liaison” for Schools & Offices, gaining over time a complete understanding of the workflow and IT requirements of the school or office Personal Specifications
Essential Degree in Computer Science, Information Technology, or a related discipline Have proven experience of working with ITIL Service Management, Cloud Operations, DevOps and Cyber Security frameworks Experience supporting Azure and Azure Active Directories Experience managing Azure with Infrastructure as Code e.g. Terraform, ARM Microsoft Windows 10, MS Office apps, MS Office 365, and be familiar with MS Tenant systems and their associated Administration Portals Use automation to reduce the probability and/or impact of problem recurrence Experience with scripting languages and configuration management systems (e.g. Terraform, PowerShell, Desired State Configuration) and use of CI/CD (e.g. Azure DevOps) Strong problem solving and analytical skills Highly adaptable to changing circumstances. Interest in continuously learning new skills and technologies Have good communication skills in both English and Spanish (desired) Have experience delivering level 1 and 2 IT support services Have proven application of the duties described for the position Demonstrate excellent customer service and interpersonal skills with the ability to work in a tactful, patient, and courteous manner Demonstrate excellent logical, analytical, and problem-solving skills Be a team-player, be self-motivated and enthusiastic; continually striving for improvement Desirable Experience in Power BI development and support Experience in SharePoint Online management Personal Attributes
As Our Teammate, Here’s What We Expect High levels of personal integrity Conscientious and able to focus on completing work to a consistently high standard Flexible and positive approach to work Excellent organisational and time-management skills; high attention to detail Ability to work to tight deadlines and able to prompt others to ensure deadlines are achieved Adaptable to working in a fast paced, ever-changing environment Ability to work under pressure and remain calm Proactive and willingness to take on multiple tasks Self-motivated and enthusiastic Ability to work independently Must be a team player, willing to help and be flexible Continually strive for improvement
#J-18808-Ljbffr