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Accor

Event Sales & Services Coordinator

Accor, Washington, California, us, 95986

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Overview Located in Washington’s fashionable West End and adjacent to historic Georgetown, The Fairmont Washington, D.C. welcomes guests in capital style. A sunlit urban oasis that soothes the spirit, the Fairmont, perfect for business or leisure travel, celebrates many local Washington traditions. Known for its engaging service and stylish surroundings, the Fairmont offers 415 spacious guest rooms and suites that provide our guests a welcome retreat. A relaxing visit to the Fairmont Fitness Center, indoor pool and serene courtyard garden will also provide guests with an array of rejuvenating experiences. Rate of Pay : $25.00-28.00 per hour Schedule : 8:30am – 5pm, Monday through Friday Reports to : Director of Events, Senior Event Manager, One Conference Services Manager and two Catering Events Managers. Works in partnership with the Administrative Team of the Executive Office. Purpose : The events coordinator is the primary source in the production and distribution of all departmental and client paperwork. The role represents the department professionally to clients and colleagues via phone, email and other channels. The events coordinator provides support to the team and helps create ideas and systems that eliminate defects and increase productivity and revenue.

Responsibilities

Completes all departmental administrative work in a timely and accurate fashion, based upon deadlines.

Maintains awareness of all details for events to assist the team and expedite information to all hotel departments.

Assists team in preparing correspondence, memos, BEOs, resumes, thank you letters, introduction letters, proposals and any other required documents.

Prepare Turnovers Packets and return to Managers.

Distributes all correspondence, BEOs, resumes and appropriate forms.

Answers telephone calls when managers are unavailable, takes messages and, when appropriate, offers knowledgeable assistance to clients and guests.

Assists managers in routing meeting specification changes.

Send Daily and Weekly Reports.

Attend Pick-Up and Resume Meetings.

Assists all internal and external clients with any requirements and assistance as needed so that the hotel is always represented in a successful and service-oriented manner.

Assists the other Administrative Assistants with assigned administrative duties which include:

Prepare Tasting Menus

Prepare Amenity Cards

Reader board

Guarantee Sheet

Change Log

Resume Reminder

BEO Reminder

Resume Packet

BEO Filing

BEO Packet

BEO Distribution

Performs any additional projects or duties assigned by the DOCS/CSM/EMM.

Follow hotel-grooming standards as outlined by Human Resources.

Provide support for this position with timely arrival and departure and consistent attendance. Excessive tardiness or absence will be handled according to guidelines set by Human Resources.

Support the hotel’s ongoing service and standards and philosophy.

Qualifications

Proven ability to plan and organize events effectively, with an acute sense of detail & creativity

Assertive, professional and positive with a proven ability to develop and lead in a team environment

Understanding of computers and applications with a strong working knowledge of MS Word, Outlook, Excel and Opera

Must be able to work independently and maintain a positive attitude within a very busy environment

Excellent interpersonal and communication skills, both written and verbal

Service oriented manner both personally with external and internal clients as well as on the phone and email

College degree in a related field preferred

Previous hospitality experience is an asset

Physical Requirements

Ability to lift, carry, push, and pull up to 20 pounds

Standing/sitting for long periods of time

Additional Information Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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