Overview
Smurfit Westrock (NYSE:SW)
is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. The Customer Service Representative
will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for our Smurfit WestRock experience. You will maintain ongoing relationships with multiple customers and sales teams, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. This role may be designated as a lead on broad and/or more complex projects. You may be given assignments such as providing guidance and training to junior level employees. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer. This position is located onsite at the Glendale, AZ corrugated container facility.
How You Will Impact Smurfit Westrock
Represent Smurfit Westrock values and deliver excellent service through each interaction.
Record and process orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
Provide pricing, availability, and schedule information within established guidelines.
Suggest alternative products or services to meet customer needs.
Obtain resolution of routine customer complaints and issues.
Serve as communication link between customers and sales staff to assure responsiveness.
Track order activity and alert appropriate staff of any potential delivery problems.
Track warehouse inventories and replenishments.
Obtain pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility.
Facilitate quotes and provide pricing.
Create new item specifications/projects.
Manage accounts through processing incoming orders and/or inquiries, reviewing demand on machines, and managing orders to ensure customer's delivery requirements are met.
Proactively track order activity, inventory levels and alert appropriate staff/customers of any potential issues.
Handle outside purchases for services and materials required for the manufacturing of customer projects.
Produce customized reports and share data with customers.
Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.
What You Need To Succeed
High School diploma or G.E.D. – Required
Associate/Bachelor’s degree, preferred
3-5+ years of customer service or related work experience in manufacturing environment or other industries
Working knowledge of Microsoft Office Suite - Word, Outlook, Excel, and SAP Software
Broad knowledge of operational procedures and tools
Ability to mentor and coach team members and take the initiative to accept additional responsibilities
Demonstrates a customer-oriented mindset and ability to operate with customers’ best interests in mind
Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure great customer experience
Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise
Demonstrate organizational and time management skills to ensure achievement of desired results
Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers
Ability to work under minimal supervision
Ability to navigate in multiple systems
What We Offer
Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies, and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work
Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
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Smurfit Westrock (NYSE:SW)
is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. The Customer Service Representative
will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for our Smurfit WestRock experience. You will maintain ongoing relationships with multiple customers and sales teams, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. This role may be designated as a lead on broad and/or more complex projects. You may be given assignments such as providing guidance and training to junior level employees. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer. This position is located onsite at the Glendale, AZ corrugated container facility.
How You Will Impact Smurfit Westrock
Represent Smurfit Westrock values and deliver excellent service through each interaction.
Record and process orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
Provide pricing, availability, and schedule information within established guidelines.
Suggest alternative products or services to meet customer needs.
Obtain resolution of routine customer complaints and issues.
Serve as communication link between customers and sales staff to assure responsiveness.
Track order activity and alert appropriate staff of any potential delivery problems.
Track warehouse inventories and replenishments.
Obtain pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility.
Facilitate quotes and provide pricing.
Create new item specifications/projects.
Manage accounts through processing incoming orders and/or inquiries, reviewing demand on machines, and managing orders to ensure customer's delivery requirements are met.
Proactively track order activity, inventory levels and alert appropriate staff/customers of any potential issues.
Handle outside purchases for services and materials required for the manufacturing of customer projects.
Produce customized reports and share data with customers.
Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.
What You Need To Succeed
High School diploma or G.E.D. – Required
Associate/Bachelor’s degree, preferred
3-5+ years of customer service or related work experience in manufacturing environment or other industries
Working knowledge of Microsoft Office Suite - Word, Outlook, Excel, and SAP Software
Broad knowledge of operational procedures and tools
Ability to mentor and coach team members and take the initiative to accept additional responsibilities
Demonstrates a customer-oriented mindset and ability to operate with customers’ best interests in mind
Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure great customer experience
Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise
Demonstrate organizational and time management skills to ensure achievement of desired results
Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers
Ability to work under minimal supervision
Ability to navigate in multiple systems
What We Offer
Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies, and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work
Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
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