Overview
WELCOME TO GERBER COLLISION & GLASS Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description This posting is part of our ongoing effort to identify qualified candidates for future opportunities. While we may not be hiring immediately, we encourage you to submit your application for consideration when a position becomes available.
Responsibilities
Establish an exceptional and successful customer experience while creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process.
Accurately assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.
Work with all team members to achieve the repair facility's KPIs and ensure alignment with customer expectations.
Role and Requirements
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required Insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Attend monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store's KPIs by maximizing role performance.
Uphold the company's Core Values: Honesty, Integrity & Respect.
Education and/or Experience Required
Knowledge of repairs and OE guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic computer skills
Compliance for DRP’s; minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Required Skills/Abilities
Awareness of where to look for answers
Basic computer skills
Compliance for DRP’s; minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Keywords Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, DRP, adjuster, appraiser, service advisor, writer, sales, automotive, career, estimate, auto repair, mechanical repair
Titles Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner
Benefits Gerber offers comprehensive benefits including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week)
6 paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer-paid short-term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non-prescription safety glasses annually
Annual voluntary uniform stipend
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details Compensation
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
Estimated $55,000 - $75,000 / Year
In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
Supplemental Pay
This position may also be eligible for bonuses tied to individual or business initiatives.
#J-18808-Ljbffr
WELCOME TO GERBER COLLISION & GLASS Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description This posting is part of our ongoing effort to identify qualified candidates for future opportunities. While we may not be hiring immediately, we encourage you to submit your application for consideration when a position becomes available.
Responsibilities
Establish an exceptional and successful customer experience while creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process.
Accurately assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.
Work with all team members to achieve the repair facility's KPIs and ensure alignment with customer expectations.
Role and Requirements
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required Insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Attend monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store's KPIs by maximizing role performance.
Uphold the company's Core Values: Honesty, Integrity & Respect.
Education and/or Experience Required
Knowledge of repairs and OE guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic computer skills
Compliance for DRP’s; minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Required Skills/Abilities
Awareness of where to look for answers
Basic computer skills
Compliance for DRP’s; minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Keywords Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, DRP, adjuster, appraiser, service advisor, writer, sales, automotive, career, estimate, auto repair, mechanical repair
Titles Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner
Benefits Gerber offers comprehensive benefits including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week)
6 paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer-paid short-term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non-prescription safety glasses annually
Annual voluntary uniform stipend
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details Compensation
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
Estimated $55,000 - $75,000 / Year
In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
Supplemental Pay
This position may also be eligible for bonuses tied to individual or business initiatives.
#J-18808-Ljbffr