Overview
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Subscriptions Manager - REMOTE. In this role, you will have a significant impact on revenue retention within a dynamic Customer Experience organization. Your responsibilities will include managing subscription operations, driving retention strategies, and ensuring data integrity across multiple platforms. You\'ll collaborate closely with cross-functional teams to monitor renewal processes and churn forecasting while influencing key decisions that protect the company\'s recurring revenue stream. This position not only drives immediate results but also shapes the future landscape of subscription management. Accountabilities
Monitor churn daily and maintain a monthly churn forecast Analyze churn trends and prepare detailed quarterly retention reports identifying patterns and root causes Proactively identify at-risk accounts and partner with Success to execute save strategies Lead executive-level exit interviews for larger accounts and coordinate sponsorship outreach when appropriate Own renewal notices, expiring discounts, and annual subscription workflows Manage refund requests, credit disputes, and subscription exceptions Oversee conversion strategies from monthly to annual plans, including pricing and discount recommendations Ensure subscription data integrity across systems including Salesforce, ChurnZero, and Stripe Partner with Operations and Finance on pricing changes and plan increases Contribute to subscription process improvements across CX, Finance, and Operations Requirements
7+ years in SaaS renewals, retention, or subscription management Experience managing renewals across at least $10M+ in annual recurring revenue Demonstrated experience forecasting churn and driving retention strategy Strong analytical mindset with comfort working in CRM and customer health systems Experience with billing platforms such as Stripe Ability to navigate sensitive revenue conversations including pricing changes and cancellations Proven cross-functional operator who can influence without formal authority Highly detail-oriented with strong executive reporting skills Experience leading or mentoring team members preferred Benefits
Innovative engineering and product culture Early-stage well-funded company ❤️ Inclusion and diversity as a company priority 100% premium coverage on our healthcare plans for employees and their families Dental & vision coverage for employees and families New laptop & equipment Wellness Stipend Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role\'s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Subscriptions Manager - REMOTE. In this role, you will have a significant impact on revenue retention within a dynamic Customer Experience organization. Your responsibilities will include managing subscription operations, driving retention strategies, and ensuring data integrity across multiple platforms. You\'ll collaborate closely with cross-functional teams to monitor renewal processes and churn forecasting while influencing key decisions that protect the company\'s recurring revenue stream. This position not only drives immediate results but also shapes the future landscape of subscription management. Accountabilities
Monitor churn daily and maintain a monthly churn forecast Analyze churn trends and prepare detailed quarterly retention reports identifying patterns and root causes Proactively identify at-risk accounts and partner with Success to execute save strategies Lead executive-level exit interviews for larger accounts and coordinate sponsorship outreach when appropriate Own renewal notices, expiring discounts, and annual subscription workflows Manage refund requests, credit disputes, and subscription exceptions Oversee conversion strategies from monthly to annual plans, including pricing and discount recommendations Ensure subscription data integrity across systems including Salesforce, ChurnZero, and Stripe Partner with Operations and Finance on pricing changes and plan increases Contribute to subscription process improvements across CX, Finance, and Operations Requirements
7+ years in SaaS renewals, retention, or subscription management Experience managing renewals across at least $10M+ in annual recurring revenue Demonstrated experience forecasting churn and driving retention strategy Strong analytical mindset with comfort working in CRM and customer health systems Experience with billing platforms such as Stripe Ability to navigate sensitive revenue conversations including pricing changes and cancellations Proven cross-functional operator who can influence without formal authority Highly detail-oriented with strong executive reporting skills Experience leading or mentoring team members preferred Benefits
Innovative engineering and product culture Early-stage well-funded company ❤️ Inclusion and diversity as a company priority 100% premium coverage on our healthcare plans for employees and their families Dental & vision coverage for employees and families New laptop & equipment Wellness Stipend Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role\'s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
#J-18808-Ljbffr