Overview
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. Mediacom seeks talented professionals to join our growing team and help deliver easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Position: Broadband Specialist V Position Responsibilities
May perform all duties of Broadband Specialist I-IV descriptions. Primarily focused on performing trouble calls installations for commercial customers; troubleshoot common system and drop line faults and corrects outside distribution problems of all kinds; calculate signal level losses, insertion losses, cable losses, taps and splitter devices of all distribution lines; use VOM or DMM to check shorts, opens and voltages; use available test equipment to locate underground cables and determines cable faults. Perform installations, audits, requested and non-pay disconnects, CLI for residential and commercial customers; add outlets; install and/or removes converts; perform upgrades and downgrades of service. Drive company vehicles in performance of job duties; use bucket truck when required. Responsible for vehicle upkeep and housekeeping. Maintain stock of CPE and installation materials; maintain PPE. Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions. Manipulate connectors, fasteners and wire and uses hand tools. Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100lbs (including line ladder); Work within limited confines, such as crawl spaces. Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed. On-call duty may be required. Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience. Position Requirements
High school diploma or GED required. Valid driver’s license; satisfactory driving record required. Required - Minimum of 6 months’ time spent as Broadband Specialist IV or 7+ years’ equivalent cable technician experience. Preferred – 18 months’ tenure as a Mediacom BBS IV or equivalent experience. Knowledge of all Broadband Specialist I-IV responsibilities, basic commercial installs and service calls along with Home Controller. Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting. Advanced level of mechanical and consumer devices knowledge. Ability to interact and communicate with customers and co-workers. Ability to work in high or tight spaces. Ability to work in all weather conditions and at various heights. Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required. Ability to trouble shoot customer premise equipment and cable issues Physical Requirements
Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards:
Mediacom is proud to have received recognitions including multiple years of Best Managed Companies awards and other industry recognitions. Who you are matters here:
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer:
When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. Mediacom seeks talented professionals to join our growing team and help deliver easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Position: Broadband Specialist V Position Responsibilities
May perform all duties of Broadband Specialist I-IV descriptions. Primarily focused on performing trouble calls installations for commercial customers; troubleshoot common system and drop line faults and corrects outside distribution problems of all kinds; calculate signal level losses, insertion losses, cable losses, taps and splitter devices of all distribution lines; use VOM or DMM to check shorts, opens and voltages; use available test equipment to locate underground cables and determines cable faults. Perform installations, audits, requested and non-pay disconnects, CLI for residential and commercial customers; add outlets; install and/or removes converts; perform upgrades and downgrades of service. Drive company vehicles in performance of job duties; use bucket truck when required. Responsible for vehicle upkeep and housekeeping. Maintain stock of CPE and installation materials; maintain PPE. Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions. Manipulate connectors, fasteners and wire and uses hand tools. Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100lbs (including line ladder); Work within limited confines, such as crawl spaces. Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed. On-call duty may be required. Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience. Position Requirements
High school diploma or GED required. Valid driver’s license; satisfactory driving record required. Required - Minimum of 6 months’ time spent as Broadband Specialist IV or 7+ years’ equivalent cable technician experience. Preferred – 18 months’ tenure as a Mediacom BBS IV or equivalent experience. Knowledge of all Broadband Specialist I-IV responsibilities, basic commercial installs and service calls along with Home Controller. Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting. Advanced level of mechanical and consumer devices knowledge. Ability to interact and communicate with customers and co-workers. Ability to work in high or tight spaces. Ability to work in all weather conditions and at various heights. Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required. Ability to trouble shoot customer premise equipment and cable issues Physical Requirements
Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards:
Mediacom is proud to have received recognitions including multiple years of Best Managed Companies awards and other industry recognitions. Who you are matters here:
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer:
When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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