Cross Functional Business Travel Specialist
Fox World Travel, Oshkosh, Wisconsin, United States, 54901
Overview
Description
This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, SC, TN, TX, VA, WV.
As dedicated to treating associates as part of the Fox Family!
Fox World Travel is one of Wisconsin’s largest travel companies. We offer excellent benefits and perks for all Fox associates including competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks, remote/hybrid work, a full benefit package (medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability), tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family.
Core values: At Fox World Travel, we operate as one Fox with a find-a-way mentality, embracing integrity and passion. We lead with a people-first culture, providing genuine care and concern for our associates to deliver authentic and superior customer experiences. We strive to create a culture where associates can grow, learn, and succeed, and contribute value to every interaction and partnership.
Description Summary
The Cross-Functional Travel Specialist serves business clients by developing, organizing, implementing and evaluating travel reservations (domestic, international, group air, VIP); building client relationships; ensuring client satisfaction. They provide assistance to customers with refunds, exchanges, cancellations, and online queues. The role requires flexibility to work in multiple areas and follow multiple travel policies. Knowledge across all facets of business travel and excellent customer service to internal and external customers is essential.
A day in the life
Providing exceptional travel services for domestic, trans-border and extensive international itineraries; may provide specialized services to VIP clients.
Booking domestic and international reservations for air, travel, hotel and ground transportation; follow up as necessary to complete reservations.
Counseling clients on efficient routes, lowest available airfares, and travel products/services.
Ensuring optimum customer service through effective use of computer systems and telephone techniques.
Anticipating client needs and acting on special requests.
Maintaining awareness and adherence to clients’ procedures, programs, and policy guidelines.
Maintaining Fox World Travel best practices and striving to exceed quality and productivity goals.
Ability to work under pressure and multi-task while maintaining professional rapport with clients.
Assisting with projects and in various areas within business travel operations.
Assisting customers with online booking tool questions and fulfilling online reservations.
Processing exchanges, voids, and refunds for travelers.
Maintaining knowledge of airline practices, programs & operations; vendor loyalty programs; and Travelport+/Smartpoint GDS.
Possessing extensive knowledge of destination geography; providing specialized services to VIP clients.
Acting as a role model to reinforce superior customer service and professionalism; assisting in transitioning new team members.
Continuous improvement through training and constructive feedback; identifying process enhancements.
Ability to work every weekend, holiday hours, and West Coast shifts as determined by business need.
Collaborating with team members across departments to foster trust and mutual respect; driving standards and best practices.
Being innovative, recommending new approaches to improve efficiency of operations and services.
Other duties, projects and alternate assignments as determined by business need.
This Opportunity Might Be For You If You Have
3-plus years related Business Travel experience OR equivalent combination of education and experience.
Exceptional customer service skills.
The ability to work West Coast hours (typically until 7:30 PM CT), every weekend, and holidays as scheduled.
GDS proficiency required; Travelport+/Smartpoint preferred.
Strong verbal and written communication, interpersonal and organizational skills.
Friendly and professional demeanor.
Skilled in usage of a personal computer and various software packages.
You’ll Love This Job If You Have
Personal effectiveness/credibility.
Customer-focused and service-oriented skills.
Problem analysis and problem-solving skills.
Ability to embrace change and be receptive to coaching.
Sound judgment and decision-making ability.
Attention to detail and accuracy; timely work completion.
Flexibility; ability to work efficiently with frequent interruptions.
Occasional business travel and overnight stays may be required for training events, meetings, and/or to visit Fox World Travel locations.
Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Definitions: Occasional up to 1/3; Regular 1/3 to 2/3; Frequent 2/3 or more of working time. The role requires standing, walking, sitting, climbing, reaching, and using hands; specific vision requirements include close vision and focus adjustment. Incumbent may occasionally lift up to 50 pounds.
Work Environment The work environment is office-based with reasonable accommodations available. On-site and hybrid associates: regular attendance is necessary; extended hours may be required. Work-at-home associates: regular attendance is necessary; extended hours may be required. This role typically uses standard office equipment such as computers, headset, mouse, keyboard, photocopiers, and filing cabinets.
Compensation & Benefits The estimated base pay range for this position starts between $22 and $28 per hour, less applicable withholdings and deductions, paid bi-weekly. Salary ranges vary by location, experience, education, industry knowledge, and market conditions. Eligible positions may receive additional incentive or commission per program details. Benefits are subject to eligibility and plan documents. Fox World Travel reserves the right to modify benefits offered.
If you share our passion for teamwork and our vision for culture, engagement, and innovation, we invite you to apply online at
www.foxworldtravel.com/careers .
Fox World Travel is an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to an inclusive environment for all associates. Please review our Privacy Policy at https://www.foxworldtravel.com/privacy-policy/ to see how we protect and manage your submitted data. The statements describe principal functions and are not a detailed description of all duties.
#J-18808-Ljbffr
This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, SC, TN, TX, VA, WV.
As dedicated to treating associates as part of the Fox Family!
Fox World Travel is one of Wisconsin’s largest travel companies. We offer excellent benefits and perks for all Fox associates including competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks, remote/hybrid work, a full benefit package (medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability), tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family.
Core values: At Fox World Travel, we operate as one Fox with a find-a-way mentality, embracing integrity and passion. We lead with a people-first culture, providing genuine care and concern for our associates to deliver authentic and superior customer experiences. We strive to create a culture where associates can grow, learn, and succeed, and contribute value to every interaction and partnership.
Description Summary
The Cross-Functional Travel Specialist serves business clients by developing, organizing, implementing and evaluating travel reservations (domestic, international, group air, VIP); building client relationships; ensuring client satisfaction. They provide assistance to customers with refunds, exchanges, cancellations, and online queues. The role requires flexibility to work in multiple areas and follow multiple travel policies. Knowledge across all facets of business travel and excellent customer service to internal and external customers is essential.
A day in the life
Providing exceptional travel services for domestic, trans-border and extensive international itineraries; may provide specialized services to VIP clients.
Booking domestic and international reservations for air, travel, hotel and ground transportation; follow up as necessary to complete reservations.
Counseling clients on efficient routes, lowest available airfares, and travel products/services.
Ensuring optimum customer service through effective use of computer systems and telephone techniques.
Anticipating client needs and acting on special requests.
Maintaining awareness and adherence to clients’ procedures, programs, and policy guidelines.
Maintaining Fox World Travel best practices and striving to exceed quality and productivity goals.
Ability to work under pressure and multi-task while maintaining professional rapport with clients.
Assisting with projects and in various areas within business travel operations.
Assisting customers with online booking tool questions and fulfilling online reservations.
Processing exchanges, voids, and refunds for travelers.
Maintaining knowledge of airline practices, programs & operations; vendor loyalty programs; and Travelport+/Smartpoint GDS.
Possessing extensive knowledge of destination geography; providing specialized services to VIP clients.
Acting as a role model to reinforce superior customer service and professionalism; assisting in transitioning new team members.
Continuous improvement through training and constructive feedback; identifying process enhancements.
Ability to work every weekend, holiday hours, and West Coast shifts as determined by business need.
Collaborating with team members across departments to foster trust and mutual respect; driving standards and best practices.
Being innovative, recommending new approaches to improve efficiency of operations and services.
Other duties, projects and alternate assignments as determined by business need.
This Opportunity Might Be For You If You Have
3-plus years related Business Travel experience OR equivalent combination of education and experience.
Exceptional customer service skills.
The ability to work West Coast hours (typically until 7:30 PM CT), every weekend, and holidays as scheduled.
GDS proficiency required; Travelport+/Smartpoint preferred.
Strong verbal and written communication, interpersonal and organizational skills.
Friendly and professional demeanor.
Skilled in usage of a personal computer and various software packages.
You’ll Love This Job If You Have
Personal effectiveness/credibility.
Customer-focused and service-oriented skills.
Problem analysis and problem-solving skills.
Ability to embrace change and be receptive to coaching.
Sound judgment and decision-making ability.
Attention to detail and accuracy; timely work completion.
Flexibility; ability to work efficiently with frequent interruptions.
Occasional business travel and overnight stays may be required for training events, meetings, and/or to visit Fox World Travel locations.
Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Definitions: Occasional up to 1/3; Regular 1/3 to 2/3; Frequent 2/3 or more of working time. The role requires standing, walking, sitting, climbing, reaching, and using hands; specific vision requirements include close vision and focus adjustment. Incumbent may occasionally lift up to 50 pounds.
Work Environment The work environment is office-based with reasonable accommodations available. On-site and hybrid associates: regular attendance is necessary; extended hours may be required. Work-at-home associates: regular attendance is necessary; extended hours may be required. This role typically uses standard office equipment such as computers, headset, mouse, keyboard, photocopiers, and filing cabinets.
Compensation & Benefits The estimated base pay range for this position starts between $22 and $28 per hour, less applicable withholdings and deductions, paid bi-weekly. Salary ranges vary by location, experience, education, industry knowledge, and market conditions. Eligible positions may receive additional incentive or commission per program details. Benefits are subject to eligibility and plan documents. Fox World Travel reserves the right to modify benefits offered.
If you share our passion for teamwork and our vision for culture, engagement, and innovation, we invite you to apply online at
www.foxworldtravel.com/careers .
Fox World Travel is an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to an inclusive environment for all associates. Please review our Privacy Policy at https://www.foxworldtravel.com/privacy-policy/ to see how we protect and manage your submitted data. The statements describe principal functions and are not a detailed description of all duties.
#J-18808-Ljbffr