Komatsu
Sr. Business Analyst, Salesforce 1/26/26 Chicago, Illinois, USA, 60631 | Milwaukee, Wisconsin, USA, 53204-2941 34953 Onsite Position
Join Komatsu and Be Part of Something Big!
Overview As a Senior Business Analyst specializing in CRM/Salesforce Sales and Manufacturing Cloud, you will help Komatsu manage and optimize its commercial sales and CPQ processes. You will use industry insights, business experience and technical expertise to streamline and manage CRM commercial processes from Lead to Order. Critical success factors include engaging business users, understanding business processes and strategic priorities to translate into technical requirements, designing process synergy between opportunity management and CPQ, reducing deal closure cycles and helping commercial teams hit sales targets through digital technology. Main tasks include performing detailed requirements analysis, documenting processes and process changes, defining CRM strategic goals, delivering requirements to downstream technical teams for development and implementation, and coordinating user acceptance testing and training. To succeed, you should have strong communication skills, strong technical and business acumen, an analytical mindset, and the ability to quickly learn, absorb, and explain complex business concepts as well as technical delivery in an Agile framework.
Responsibilities
Partner with business stakeholders to identify and capture business requirements, priorities, customer journey maps and develop strategic roadmaps
Develop business process flows and User Experience (UX) design mockups
Build Salesforce reports and dashboards enabling users to identify and track progress
Serve as a digital expert, identify process improvements and innovations to improve the sales and commercial processes
Analyze and document current processes, change management, and process improvements, including cross-functional impacts across business functions to optimize outcomes
Cascade requirements to downstream technical teams, including providing explanations to ensure continued collaboration through product launch and support
Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
Organize and execute project tasks using effective project management skills
Lead meetings (e.g., business requirements review, testing engagement)
Drive outcomes in formal presentations to various management levels
Coordinate system/user testing as required; analyze and validate testing results to gather feedback and drive changes to resolution
Be an expert liaison providing support to application users with respect to questions arising from application/functionality adoption and use
Stay current with industry trends and best practices in digital experience platforms, process mining/mapping, monitoring, and observability
Qualifications/Requirements
Bachelor’s degree in Information Technology, Business Management or a related field
Minimum of ten years of prior Product Management, Solution Architecture or Business Analyst experience
Strong understanding of process engineering and re-engineering, as well as process optimization
Experience with CRM systems, such as Salesforce
Excellent communicator with the ability to facilitate clear and proactive communication between technical and non-technical users
Proven ability to organize and execute project tasks using effective project management
Familiar with DevOps platforms, including documentation of epics/user stories/features and requirements traceability (RTM) in an Agile methodology
Proven track record of capturing, documenting, and communicating requirements for digital experience platforms, including experience with:
Digital Sales Enablement and CPQ – 10+ years
Salesforce admin – User Roles and Access
Salesforce Agentforce
Identity and Access Management
Sales processes and deal closing
Customer insights
Broad knowledge of construction and mining business and understanding of the Komatsu sales cycle
Additional Information Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $130,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Join Komatsu and Be Part of Something Big!
Overview As a Senior Business Analyst specializing in CRM/Salesforce Sales and Manufacturing Cloud, you will help Komatsu manage and optimize its commercial sales and CPQ processes. You will use industry insights, business experience and technical expertise to streamline and manage CRM commercial processes from Lead to Order. Critical success factors include engaging business users, understanding business processes and strategic priorities to translate into technical requirements, designing process synergy between opportunity management and CPQ, reducing deal closure cycles and helping commercial teams hit sales targets through digital technology. Main tasks include performing detailed requirements analysis, documenting processes and process changes, defining CRM strategic goals, delivering requirements to downstream technical teams for development and implementation, and coordinating user acceptance testing and training. To succeed, you should have strong communication skills, strong technical and business acumen, an analytical mindset, and the ability to quickly learn, absorb, and explain complex business concepts as well as technical delivery in an Agile framework.
Responsibilities
Partner with business stakeholders to identify and capture business requirements, priorities, customer journey maps and develop strategic roadmaps
Develop business process flows and User Experience (UX) design mockups
Build Salesforce reports and dashboards enabling users to identify and track progress
Serve as a digital expert, identify process improvements and innovations to improve the sales and commercial processes
Analyze and document current processes, change management, and process improvements, including cross-functional impacts across business functions to optimize outcomes
Cascade requirements to downstream technical teams, including providing explanations to ensure continued collaboration through product launch and support
Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
Organize and execute project tasks using effective project management skills
Lead meetings (e.g., business requirements review, testing engagement)
Drive outcomes in formal presentations to various management levels
Coordinate system/user testing as required; analyze and validate testing results to gather feedback and drive changes to resolution
Be an expert liaison providing support to application users with respect to questions arising from application/functionality adoption and use
Stay current with industry trends and best practices in digital experience platforms, process mining/mapping, monitoring, and observability
Qualifications/Requirements
Bachelor’s degree in Information Technology, Business Management or a related field
Minimum of ten years of prior Product Management, Solution Architecture or Business Analyst experience
Strong understanding of process engineering and re-engineering, as well as process optimization
Experience with CRM systems, such as Salesforce
Excellent communicator with the ability to facilitate clear and proactive communication between technical and non-technical users
Proven ability to organize and execute project tasks using effective project management
Familiar with DevOps platforms, including documentation of epics/user stories/features and requirements traceability (RTM) in an Agile methodology
Proven track record of capturing, documenting, and communicating requirements for digital experience platforms, including experience with:
Digital Sales Enablement and CPQ – 10+ years
Salesforce admin – User Roles and Access
Salesforce Agentforce
Identity and Access Management
Sales processes and deal closing
Customer insights
Broad knowledge of construction and mining business and understanding of the Komatsu sales cycle
Additional Information Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $130,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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