Field Warranty Service Representative
David Weekley Homes, Houston, Texas, United States, 77246
Overview
David Weekley Homes is seeking a Highly Skilled Warranty Service Representative in the Greater Houston Area to interact professionally with Homeowners by responding to questions and concerns. This position requires a self-starter who can work independently as well as with customers and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction. WSRs must identify and address customer needs, handle warranty calls from homeowners by visiting the home to inspect the issue, determine eligibility under warranty, and work with customers and sub-contractors to resolve the issue quickly. WSRs are responsible for warranty resolutions in multiple communities and work primarily from their vehicle and in or around customers\' homes.
Job Responsibilities
Engage with Homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to customer inquiries and warranty concerns
Conduct research with available resources to satisfy Homeowner inquiries
Coordinate and schedule all Warrantable repairs with contractors and customers
Follow-up, inspect, and ensure completion of all repairs
Maintain daily recordings and documentation of issues and resolutions in the warranty database for Management Reviews
Hold contractors accountable for results
Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
Manage a budget
Responsible for achieving High Levels of Customer Satisfaction
Qualifications
Strong Communication Skills
A positive attitude
Ability to solve problems, alleviate conflicts, and deescalate intense situations tactfully
Must be able to deal with and remain calm in confrontational situations
The ability to say "no" and overcome objections in a professional manner
Follow up and follow through consistently to deliver outstanding service
Have excellent time management, organizational, and scheduling skills
Ability to multitask and prioritize
Ability to work individually and as a team member
Additional Information What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We Offer An Excellent Benefits Package That Includes
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Paid Holidays, plus PTO
New Home Discount for Team Member and Family
College Scholarship Program
Community Outreach
Sabbaticals
And more!
David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers:
No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.
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Job Responsibilities
Engage with Homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to customer inquiries and warranty concerns
Conduct research with available resources to satisfy Homeowner inquiries
Coordinate and schedule all Warrantable repairs with contractors and customers
Follow-up, inspect, and ensure completion of all repairs
Maintain daily recordings and documentation of issues and resolutions in the warranty database for Management Reviews
Hold contractors accountable for results
Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
Manage a budget
Responsible for achieving High Levels of Customer Satisfaction
Qualifications
Strong Communication Skills
A positive attitude
Ability to solve problems, alleviate conflicts, and deescalate intense situations tactfully
Must be able to deal with and remain calm in confrontational situations
The ability to say "no" and overcome objections in a professional manner
Follow up and follow through consistently to deliver outstanding service
Have excellent time management, organizational, and scheduling skills
Ability to multitask and prioritize
Ability to work individually and as a team member
Additional Information What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We Offer An Excellent Benefits Package That Includes
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Paid Holidays, plus PTO
New Home Discount for Team Member and Family
College Scholarship Program
Community Outreach
Sabbaticals
And more!
David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers:
No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.
#J-18808-Ljbffr