Description
The Inside Sales Manager is essential to cultivating strong customer relationships, leading both inbound and outbound sales initiatives, and supporting the company’s growth in the fire protection industry. This role also oversees a team of Inside Sales Specialists, providing them with clear guidance, coaching, and ongoing support.
Major Responsibilities/Accountabilities The essential functions include, but are not limited to the following:
Sales Support & Account Management
Manage and grow a portfolio of existing customer accounts.
Respond to inbound inquiries and proactively reach out to potential customers
Prepare quotes, process orders, and follow up to ensure customer satisfaction
Investigate and resolve any price disparities and distributor sales issues promptly
Educate customers on product offerings and track customer preferences to support sales initiatives
Lead, coach, and develop a team of Inside Sales Specialists to achieve performance goals
Conduct regular performance reviews and provide ongoing feedback and training
Establish and refine sales processes to improve efficiency and customer experience
Collaborate with cross-functional teams—including Marketing, Finance, and Operations—to align on sales strategies and resolve customer or order-related challenges
Customer Relationship Management
Build and maintain strong relationships with contractors, distributors, OEMs, and end users.
Provide technical guidance on product selection and applications (firefighting foams, sprinklers, valves, etc.).
Collaborate with the technical and engineering teams to meet customer requirements
Support client accounts, facilitate communication, and ensure a positive client experience
Facilitate client onboarding including documentation, product education and ongoing support
Respond to client questions and concerns, offering timely and accurate information to facilitate a smooth onboarding experience
Work closely with the sales team to align on client expectations and ensure consistent service experience
Sales Execution & Reporting
Monitor team workload, set priorities, and ensure timely completion of sales activities
Meet or exceed monthly and quarterly sales targets.
Maintain up-to-date accurate records in the CRM (e.g., Salesforce) and produce regular sales reports.
Generate and present reports on sales activities, customer feedback and market trends
Monitor competitor activity and contribute to strategic planning
Maintain accurate and up-to-date pending sales forecasts and communicate them proactively to Finance and Administration.
Work with other members of the sales team, operations and marketing group in executing new business opportunities and/or securing sales for that region.
Manager/Administrative
Oversee administrative workflows to ensure the sales team has the tools, information, and resources needed for success
Update and maintain key sales and client forms such as new account forms and trade show forms, ensuring accuracy and ease of use.
Support Client Relationship Managers with administrative and sales activities
Develop and implement process improvements to enhance team efficiency and customer support
Review reports and materials prepared by team members for accuracy and alignment with company guidelines
Provide backup to sales team to support clients and sales team members
Prepare reports, correspondence, and presentations using Microsoft Office Suite (Windows, Microsoft Word, Excel, PowerPoint, and Access)
Communicate directly with customers as needed to follow-ups, schedule meetings or resolve issues. Respond to phone inquiries from customers and vendors
Participate in the planning and execution of company marketing activities such as conferences and shows
Organize and support sales meetings, marketing events and trade shows
Collect, prepare and distribute Point-of-Sales (POS) material and flyers
Manage the shipping of trade show materials of our Green Bay office
Requirements
Bachelor’s degree in Business, Marketing, Engineering, or a related field
preferred ; equivalent experience considered.
Previous experience supervising or mentoring sales or administrative staff is strongly preferred
2+ years of inside sales or technical sales experience.
Experience in fire protection, industrial safety, or building systems preferred.
Knowledge of NFPA codes and standards is a plus.
Demonstrated ability to lead teams, set priorities, and drive accountability
Proven skills in coaching, performance management, and employee development
Ability to analyze sales data, generate reports, and make data-driven decisions to support business objectives
Strong collaboration skills for working cross-functionally with Marketing, Operations, Finance, and Customer Support
Proficiency in CRM systems and Microsoft Office Suite; experience with NetSuite strongly preferred.
Strong verbal and written communication skills. Fluency in Spanish is desired
Occasional travel required
Physical/Mental Demands and Work Environment
While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone.
Benefits: Perimeter Solutions offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays among others.
Perimeter Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
To apply, please visit our website: https://www.perimeter-solutions.com/en/about-careers/
#J-18808-Ljbffr
The Inside Sales Manager is essential to cultivating strong customer relationships, leading both inbound and outbound sales initiatives, and supporting the company’s growth in the fire protection industry. This role also oversees a team of Inside Sales Specialists, providing them with clear guidance, coaching, and ongoing support.
Major Responsibilities/Accountabilities The essential functions include, but are not limited to the following:
Sales Support & Account Management
Manage and grow a portfolio of existing customer accounts.
Respond to inbound inquiries and proactively reach out to potential customers
Prepare quotes, process orders, and follow up to ensure customer satisfaction
Investigate and resolve any price disparities and distributor sales issues promptly
Educate customers on product offerings and track customer preferences to support sales initiatives
Lead, coach, and develop a team of Inside Sales Specialists to achieve performance goals
Conduct regular performance reviews and provide ongoing feedback and training
Establish and refine sales processes to improve efficiency and customer experience
Collaborate with cross-functional teams—including Marketing, Finance, and Operations—to align on sales strategies and resolve customer or order-related challenges
Customer Relationship Management
Build and maintain strong relationships with contractors, distributors, OEMs, and end users.
Provide technical guidance on product selection and applications (firefighting foams, sprinklers, valves, etc.).
Collaborate with the technical and engineering teams to meet customer requirements
Support client accounts, facilitate communication, and ensure a positive client experience
Facilitate client onboarding including documentation, product education and ongoing support
Respond to client questions and concerns, offering timely and accurate information to facilitate a smooth onboarding experience
Work closely with the sales team to align on client expectations and ensure consistent service experience
Sales Execution & Reporting
Monitor team workload, set priorities, and ensure timely completion of sales activities
Meet or exceed monthly and quarterly sales targets.
Maintain up-to-date accurate records in the CRM (e.g., Salesforce) and produce regular sales reports.
Generate and present reports on sales activities, customer feedback and market trends
Monitor competitor activity and contribute to strategic planning
Maintain accurate and up-to-date pending sales forecasts and communicate them proactively to Finance and Administration.
Work with other members of the sales team, operations and marketing group in executing new business opportunities and/or securing sales for that region.
Manager/Administrative
Oversee administrative workflows to ensure the sales team has the tools, information, and resources needed for success
Update and maintain key sales and client forms such as new account forms and trade show forms, ensuring accuracy and ease of use.
Support Client Relationship Managers with administrative and sales activities
Develop and implement process improvements to enhance team efficiency and customer support
Review reports and materials prepared by team members for accuracy and alignment with company guidelines
Provide backup to sales team to support clients and sales team members
Prepare reports, correspondence, and presentations using Microsoft Office Suite (Windows, Microsoft Word, Excel, PowerPoint, and Access)
Communicate directly with customers as needed to follow-ups, schedule meetings or resolve issues. Respond to phone inquiries from customers and vendors
Participate in the planning and execution of company marketing activities such as conferences and shows
Organize and support sales meetings, marketing events and trade shows
Collect, prepare and distribute Point-of-Sales (POS) material and flyers
Manage the shipping of trade show materials of our Green Bay office
Requirements
Bachelor’s degree in Business, Marketing, Engineering, or a related field
preferred ; equivalent experience considered.
Previous experience supervising or mentoring sales or administrative staff is strongly preferred
2+ years of inside sales or technical sales experience.
Experience in fire protection, industrial safety, or building systems preferred.
Knowledge of NFPA codes and standards is a plus.
Demonstrated ability to lead teams, set priorities, and drive accountability
Proven skills in coaching, performance management, and employee development
Ability to analyze sales data, generate reports, and make data-driven decisions to support business objectives
Strong collaboration skills for working cross-functionally with Marketing, Operations, Finance, and Customer Support
Proficiency in CRM systems and Microsoft Office Suite; experience with NetSuite strongly preferred.
Strong verbal and written communication skills. Fluency in Spanish is desired
Occasional travel required
Physical/Mental Demands and Work Environment
While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone.
Benefits: Perimeter Solutions offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays among others.
Perimeter Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
To apply, please visit our website: https://www.perimeter-solutions.com/en/about-careers/
#J-18808-Ljbffr