This candidate must be able to be on client sites in Olympia, WA on a routine bases.
About FieldStack
We take the complexity out of technology so retailers can achieve omnichannel excellence, create great customer experiences, and profitably grow their businesses. Our single unified commerce platform with advanced analytics includes all the core systems needed to run a thriving retail chain — POS & Store Ops, eCommerce, Inventory & Supply Chain, Loyalty, CRM, and more. Data is collected everywhere and flows throughout the systems in real-time, which enables better decisions and makes it easy to optimize every part of a business. Through our Shared Success Partnership Model, we sit on the same side of the table as our clients, helping them continuously innovate and adapt to ever-changing customer expectations. At FieldStack, our team is on a mission. We use our collective talent, ambition, and creativity to unleash the hidden potential of technology and data-driven automation for retailers. We support each other and live by 4 core values: create wildly successful clients, have an entrepreneurial spirit, engage with empathy, and be tenacious. Together, we transform our clients’ businesses into lean, customer-centric, data-driven operations. About this Position
FieldStack is looking for a communicative and results-oriented account manager who demonstrates passion for our unified platform as well as the clients that we partner with. Your work will directly impact the future of retail by applying the latest technologies to enable our client’s growth. Specifically, you will: Contribute to our SaaS client success team by providing high-quality service to our growing client base. Be the primary day-to-day point of contact communicating with clients primarily via phone, email, and video conferencing. Develop strong relationships with existing and new clients, from leadership to store operations, based on proactive communication and timely, efficient issue resolution. Partner with clients to understand business needs, build business cases, and articulate business objectives to internal teams. Initiate and maintain scheduled communication engagement with each client, including but not limited to Quarterly Business Reviews. Become expert in our clients’ unique respective verticals – staying in front of their industry trends, challenges, and opportunities. Collaborate with internal teams to identify areas of opportunity for client growth, create actionable recommendations, and consistently measure the performance of these initiatives. Proactively assess business intelligence data to develop value-added insights for our client base. Continuously expand knowledge and understanding of the platform’s components. Be responsible for working with the onboarding team to integrate new clients, participate in trainings, and ensure smooth transition from onboarding to active client status. Lead ongoing client success by influencing adoption, expansion, and retention of our platform. Assist with client acquisition efforts, to likely include:
Meeting with potential clients to provide insight on how current clients are utilizing and benefiting from FieldStack.
Participation in software demonstrations.
Capturing client testimonials.
Assisting marketing with curating client-based FieldStack use cases.
Qualifications
Experience with relevant technology platforms and a passion for working in this space. Excellent communication skills, both written and verbal, with the ability to listen, understand, and validate the client’s experience while building long-lasting mutually beneficial relationships with clients. Excel at problem solving with the ability to be inquisitive, resourceful, analytical, and adaptable. Capable of managing many clients and initiatives at once to ensure no lapse in coverage. Able to tactfully escalate priority issues both internally and externally. Highly organized. Preferred
Experience managing a book of business of varying sized accounts. Experience with retail operations and supporting technologies. Experience working with product, development, and support teams. SaaS experience. Education and Experience
Bachelor’s degree in business, management, marketing, communications or similar field preferred. Other backgrounds considered.
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We take the complexity out of technology so retailers can achieve omnichannel excellence, create great customer experiences, and profitably grow their businesses. Our single unified commerce platform with advanced analytics includes all the core systems needed to run a thriving retail chain — POS & Store Ops, eCommerce, Inventory & Supply Chain, Loyalty, CRM, and more. Data is collected everywhere and flows throughout the systems in real-time, which enables better decisions and makes it easy to optimize every part of a business. Through our Shared Success Partnership Model, we sit on the same side of the table as our clients, helping them continuously innovate and adapt to ever-changing customer expectations. At FieldStack, our team is on a mission. We use our collective talent, ambition, and creativity to unleash the hidden potential of technology and data-driven automation for retailers. We support each other and live by 4 core values: create wildly successful clients, have an entrepreneurial spirit, engage with empathy, and be tenacious. Together, we transform our clients’ businesses into lean, customer-centric, data-driven operations. About this Position
FieldStack is looking for a communicative and results-oriented account manager who demonstrates passion for our unified platform as well as the clients that we partner with. Your work will directly impact the future of retail by applying the latest technologies to enable our client’s growth. Specifically, you will: Contribute to our SaaS client success team by providing high-quality service to our growing client base. Be the primary day-to-day point of contact communicating with clients primarily via phone, email, and video conferencing. Develop strong relationships with existing and new clients, from leadership to store operations, based on proactive communication and timely, efficient issue resolution. Partner with clients to understand business needs, build business cases, and articulate business objectives to internal teams. Initiate and maintain scheduled communication engagement with each client, including but not limited to Quarterly Business Reviews. Become expert in our clients’ unique respective verticals – staying in front of their industry trends, challenges, and opportunities. Collaborate with internal teams to identify areas of opportunity for client growth, create actionable recommendations, and consistently measure the performance of these initiatives. Proactively assess business intelligence data to develop value-added insights for our client base. Continuously expand knowledge and understanding of the platform’s components. Be responsible for working with the onboarding team to integrate new clients, participate in trainings, and ensure smooth transition from onboarding to active client status. Lead ongoing client success by influencing adoption, expansion, and retention of our platform. Assist with client acquisition efforts, to likely include:
Meeting with potential clients to provide insight on how current clients are utilizing and benefiting from FieldStack.
Participation in software demonstrations.
Capturing client testimonials.
Assisting marketing with curating client-based FieldStack use cases.
Qualifications
Experience with relevant technology platforms and a passion for working in this space. Excellent communication skills, both written and verbal, with the ability to listen, understand, and validate the client’s experience while building long-lasting mutually beneficial relationships with clients. Excel at problem solving with the ability to be inquisitive, resourceful, analytical, and adaptable. Capable of managing many clients and initiatives at once to ensure no lapse in coverage. Able to tactfully escalate priority issues both internally and externally. Highly organized. Preferred
Experience managing a book of business of varying sized accounts. Experience with retail operations and supporting technologies. Experience working with product, development, and support teams. SaaS experience. Education and Experience
Bachelor’s degree in business, management, marketing, communications or similar field preferred. Other backgrounds considered.
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