Relationship Manager, Institutional Trust - Asset Owner Segment, Americas
Northern Trust, Chicago, Illinois, United States, 60290
Overview
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. About the Asset Owner America’s segment: The Segment is part of the Asset Servicing Division, responsible for roughly half of Northern Trust’s total global assets under custody, as well as newly formed innovative businesses such as Northern Trust Front Office Solutions. This segment focuses on mission-driven asset owners across the Americas, primarily endowments, foundations, corporations, pensions, multi-national entities, and insurance companies. Our vision: To be THE market-leading partner of choice in the asset owner segment through innovative products, unparalleled service, impeccable operational outcomes, and unyielding integrity and alignment to our clients. Working Model: Hybrid - We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Responsibilities
Ensure full understanding of client business and needs to develop relationship plan detailing specific client expectations and future opportunities. Execute relationship plan by engaging product (asset servicing, investments, brokerage, banking, etc.) and/or managing operational partners to deliver on expectations or develop and execute new solutions. Initiate conversations with clients and their advisors to keep them up to date on industry trends, regulatory changes, and appropriate new bank products and services. Work with senior managers to ensure escalation of issues and communicate product gaps or opportunities. Complete annual service reviews for every client to ensure satisfaction and refresh relationship plan. Ensure positive responses to the annual client service survey. Contribute to the department financial goals by cross selling products to current clients and playing an integral part in identifying and winning new business. Have a thorough understanding of current product offerings and solutions. Manage client profitability and fee negotiations to department goals and understand the financials of the team, division, and Northern Trust. Address any administrative needs of the client with internal partners including transaction processing, accounting, reporting, documentation, fees, etc. Serve as mentor to new team members and other organizational partners to ensure we attract and retain employees with an emphasis on DE&I. Qualifications
5 to 7 years of experience in financial services, preferably in trust, asset servicing, or investment management. General knowledge of trust/asset services, products, and investments. Proficiency in interpersonal skills, negotiation, and delegation. Leadership and organization skills. Reasonable accommodation: Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
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Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. About the Asset Owner America’s segment: The Segment is part of the Asset Servicing Division, responsible for roughly half of Northern Trust’s total global assets under custody, as well as newly formed innovative businesses such as Northern Trust Front Office Solutions. This segment focuses on mission-driven asset owners across the Americas, primarily endowments, foundations, corporations, pensions, multi-national entities, and insurance companies. Our vision: To be THE market-leading partner of choice in the asset owner segment through innovative products, unparalleled service, impeccable operational outcomes, and unyielding integrity and alignment to our clients. Working Model: Hybrid - We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Responsibilities
Ensure full understanding of client business and needs to develop relationship plan detailing specific client expectations and future opportunities. Execute relationship plan by engaging product (asset servicing, investments, brokerage, banking, etc.) and/or managing operational partners to deliver on expectations or develop and execute new solutions. Initiate conversations with clients and their advisors to keep them up to date on industry trends, regulatory changes, and appropriate new bank products and services. Work with senior managers to ensure escalation of issues and communicate product gaps or opportunities. Complete annual service reviews for every client to ensure satisfaction and refresh relationship plan. Ensure positive responses to the annual client service survey. Contribute to the department financial goals by cross selling products to current clients and playing an integral part in identifying and winning new business. Have a thorough understanding of current product offerings and solutions. Manage client profitability and fee negotiations to department goals and understand the financials of the team, division, and Northern Trust. Address any administrative needs of the client with internal partners including transaction processing, accounting, reporting, documentation, fees, etc. Serve as mentor to new team members and other organizational partners to ensure we attract and retain employees with an emphasis on DE&I. Qualifications
5 to 7 years of experience in financial services, preferably in trust, asset servicing, or investment management. General knowledge of trust/asset services, products, and investments. Proficiency in interpersonal skills, negotiation, and delegation. Leadership and organization skills. Reasonable accommodation: Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
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