Product Manager - Small Business Point-of-Sale
U.S. Bank, San Francisco, California, United States, 94199
Overview
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description
Product Managers
at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs. Responsibilities
Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements. Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap. Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery. Manage the end-to-end product lifecycle and drive the product roadmap leveraging OKRs (Objectives and Key Results). Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product. Minimum Qualifications
Product management experience. Preferred qualifications, capabilities, and skills
Expertise on digital acquisition with proven demonstration of driving high conversion rates. Deep understanding of best technologies used for new customer applications. Knowledgeable on the point-of-sale market for small businesses. Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value. Ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability. Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization\'s products and services at every touch point. Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products. Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization\'s exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations. Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity. About talech
talech is a wholly-owned subsidiary of US Bank. Our approach to delivering our vision is to make our solutions simple, essential, and trusted. We believe the corner store should have as much insight into their business as Amazon – the small data opportunity. Be Simple . Make it easy for customers to sign up, install, use and manage our products.
Be Essential . Make talech the core service that powers a business through deeper functionality, and integration.
Be Trusted . Leverage data/AI and provide actionable insights to help customers grow & optimize their business. Help us realize
our vision
by being the
product manager
for our shop and apply customer journey. Our customer journey model enables our team to maximize customer empathy, and place the customer at the center of our product solutions. The shop and apply product manager will strive to provide a simple and easy way for customers (with or without assistance) to confidently select the best point-of-sale options that meet their unique needs, build and execute strategies to drive 10x growth of the product line. The Role and Candidate
A successful candidate will : Show demonstrated success building, launching and supporting digital customer acquisition for small-business point-of-sale products. Demonstrated success in increasing customer lifetime value, and reducing cost of acquisition. Demonstrated success building and executing product strategy. Advanced product management or similar experience. Effective presentation, verbal and written communication skills. Role Details
The role offers a hybrid/flexible schedule, which means there\'s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. Accessibility
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That\'s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description
Product Managers
at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs. Responsibilities
Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements. Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap. Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery. Manage the end-to-end product lifecycle and drive the product roadmap leveraging OKRs (Objectives and Key Results). Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product. Minimum Qualifications
Product management experience. Preferred qualifications, capabilities, and skills
Expertise on digital acquisition with proven demonstration of driving high conversion rates. Deep understanding of best technologies used for new customer applications. Knowledgeable on the point-of-sale market for small businesses. Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value. Ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability. Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization\'s products and services at every touch point. Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products. Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization\'s exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations. Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity. About talech
talech is a wholly-owned subsidiary of US Bank. Our approach to delivering our vision is to make our solutions simple, essential, and trusted. We believe the corner store should have as much insight into their business as Amazon – the small data opportunity. Be Simple . Make it easy for customers to sign up, install, use and manage our products.
Be Essential . Make talech the core service that powers a business through deeper functionality, and integration.
Be Trusted . Leverage data/AI and provide actionable insights to help customers grow & optimize their business. Help us realize
our vision
by being the
product manager
for our shop and apply customer journey. Our customer journey model enables our team to maximize customer empathy, and place the customer at the center of our product solutions. The shop and apply product manager will strive to provide a simple and easy way for customers (with or without assistance) to confidently select the best point-of-sale options that meet their unique needs, build and execute strategies to drive 10x growth of the product line. The Role and Candidate
A successful candidate will : Show demonstrated success building, launching and supporting digital customer acquisition for small-business point-of-sale products. Demonstrated success in increasing customer lifetime value, and reducing cost of acquisition. Demonstrated success building and executing product strategy. Advanced product management or similar experience. Effective presentation, verbal and written communication skills. Role Details
The role offers a hybrid/flexible schedule, which means there\'s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. Accessibility
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That\'s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr