Overview
Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers’ lives by providing energy, protection, and smart services for their homes and businesses. Responsibilities
Perform the operational tasks required to generate broker and other commission type payments Under supervision, review broker agreements, external third-party data, and collaborate with Sales to vet, contract, and onboard new brokers; provide ongoing support during the lifecycle of the broker relationship Under leadership direction, contribute to the implementation of Channel Operations reporting, systems, and process improvement changes, M&A integration and automation projects to evolve a Brand Broker Experience. Update fit-for-purpose SOPs, onboarding guides, and lifecycle playbooks as required. With oversight, generate business and financial analysis models as required, conduct Financial and Business Reporting on broker commissions, as well as Ad-Hoc reporting requests by management and other key stakeholders Resolve customer issues & support root cause analysis to determine if there are broader impacts Performs all aspects of work with a high degree of effectiveness, efficiency and accuracy 2+ years of experience in high-volume transaction processing/billing, back-office operations, or operations analysis and reporting. Preferred Qualifications
Bachelor’s degree preferred; concentration in Economics, Finance, or Business preferred Energy industry experience preferred, especially an understanding of utility and the deregulated energy market Advanced Excel skills; demonstrated expertise in utilizing other Microsoft office applications and reporting tools such as Power BI Highly driven and self-directed; solid mathematical, analytical, and problem-solving skills; ability to communicate findings, and make recommendations, Effective at working independently; managing multiple activities and meeting deadlines. Additional Knowledge, Skills and Abilities
Knowledge of CRM and/or commission platforms a plus: Hawkeye, SCM (sales commissions manager), Siebel, SAP An effective communicator with excellent written, verbal, and presentation skills An understanding of process control techniques, policies, and procedures is a plus
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Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers’ lives by providing energy, protection, and smart services for their homes and businesses. Responsibilities
Perform the operational tasks required to generate broker and other commission type payments Under supervision, review broker agreements, external third-party data, and collaborate with Sales to vet, contract, and onboard new brokers; provide ongoing support during the lifecycle of the broker relationship Under leadership direction, contribute to the implementation of Channel Operations reporting, systems, and process improvement changes, M&A integration and automation projects to evolve a Brand Broker Experience. Update fit-for-purpose SOPs, onboarding guides, and lifecycle playbooks as required. With oversight, generate business and financial analysis models as required, conduct Financial and Business Reporting on broker commissions, as well as Ad-Hoc reporting requests by management and other key stakeholders Resolve customer issues & support root cause analysis to determine if there are broader impacts Performs all aspects of work with a high degree of effectiveness, efficiency and accuracy 2+ years of experience in high-volume transaction processing/billing, back-office operations, or operations analysis and reporting. Preferred Qualifications
Bachelor’s degree preferred; concentration in Economics, Finance, or Business preferred Energy industry experience preferred, especially an understanding of utility and the deregulated energy market Advanced Excel skills; demonstrated expertise in utilizing other Microsoft office applications and reporting tools such as Power BI Highly driven and self-directed; solid mathematical, analytical, and problem-solving skills; ability to communicate findings, and make recommendations, Effective at working independently; managing multiple activities and meeting deadlines. Additional Knowledge, Skills and Abilities
Knowledge of CRM and/or commission platforms a plus: Hawkeye, SCM (sales commissions manager), Siebel, SAP An effective communicator with excellent written, verbal, and presentation skills An understanding of process control techniques, policies, and procedures is a plus
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