Qargo TMS
About Qargo
Qargo is a cloud-based (SaaS) Transport Management Platform.
We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability. We’re looking for an
Account Manager
to join our team and manage our French speaking
existing client base
in Belgium while ensuring continuous satisfaction and success! About the Role
You’ll
nurture and strengthen relationships with clients
after implementation.
You’ll act as a
trusted advisor
for our customers and ensure they get the most value out of Qargo.
You’ll
work closely with internal teams
to ensure smooth service delivery, translate customer needs into roadmap input, and boost overall customer satisfaction.
Key Responsibilities
Manage and nurture relationships with clients post-implementation,
ensuring their satisfaction and success .
Act as key account manager : schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
Monitor client usage and performance , identifying opportunities for added value, expansion, or optimisation.
Collaborate closely with internal teams
such as support, onboarding, and product to ensure seamless customer experiences.
Provide
training and guidance
to clients to help them maximise the benefits of our platform.
Capture and manage product feature requests:
listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.
✅
Skills & Experience
3–4 years of experience in account management , customer success, or another client-facing role.
Experience in the
transportation industry, specifically road transport.
Tech-savvy , comfortable working with SaaS products and familiar with APIs and integrations
Comfortable with
upselling and commercial objectives . You think long-term, but also have a natural commercial drive and enjoy giving presentations or demos.
Strong interpersonal and communication skills , with the ability to build and maintain long-term relationships.
Excellent problem-solving skills and a proactive,
customer-centric mindset .
Confident
working both independently and collaboratively , managing multiple priorities with ease.
Fluent in Dutch, French and English , both spoken and written.
Comfortable
visiting clients regularly . Ideally, you’re based in the Brussels or Wallonia region, but we welcome applicants from across Belgium.
What We Offer
A
competitive salary package
and benefits.
Growth opportunities
in a fast-scaling tech company.
Flexible working hours
and the freedom to use your
home office as your base.
Being a part of a
driven and inclusive team that is transforming the logistics industry.
#J-18808-Ljbffr
Qargo is a cloud-based (SaaS) Transport Management Platform.
We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability. We’re looking for an
Account Manager
to join our team and manage our French speaking
existing client base
in Belgium while ensuring continuous satisfaction and success! About the Role
You’ll
nurture and strengthen relationships with clients
after implementation.
You’ll act as a
trusted advisor
for our customers and ensure they get the most value out of Qargo.
You’ll
work closely with internal teams
to ensure smooth service delivery, translate customer needs into roadmap input, and boost overall customer satisfaction.
Key Responsibilities
Manage and nurture relationships with clients post-implementation,
ensuring their satisfaction and success .
Act as key account manager : schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
Monitor client usage and performance , identifying opportunities for added value, expansion, or optimisation.
Collaborate closely with internal teams
such as support, onboarding, and product to ensure seamless customer experiences.
Provide
training and guidance
to clients to help them maximise the benefits of our platform.
Capture and manage product feature requests:
listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.
✅
Skills & Experience
3–4 years of experience in account management , customer success, or another client-facing role.
Experience in the
transportation industry, specifically road transport.
Tech-savvy , comfortable working with SaaS products and familiar with APIs and integrations
Comfortable with
upselling and commercial objectives . You think long-term, but also have a natural commercial drive and enjoy giving presentations or demos.
Strong interpersonal and communication skills , with the ability to build and maintain long-term relationships.
Excellent problem-solving skills and a proactive,
customer-centric mindset .
Confident
working both independently and collaboratively , managing multiple priorities with ease.
Fluent in Dutch, French and English , both spoken and written.
Comfortable
visiting clients regularly . Ideally, you’re based in the Brussels or Wallonia region, but we welcome applicants from across Belgium.
What We Offer
A
competitive salary package
and benefits.
Growth opportunities
in a fast-scaling tech company.
Flexible working hours
and the freedom to use your
home office as your base.
Being a part of a
driven and inclusive team that is transforming the logistics industry.
#J-18808-Ljbffr