Job Summary
We are seeking a relationship driven Key Account Manager to support and grow strategic customer partnerships. In this role, you will serve as the primary link between key clients and internal teams, driving account satisfaction, long term retention, and revenue growth. This position includes periodic travel to customer sites and active oversight of CRM activities to ensure strong account health.
Key Responsibilities
Manage relationships with assigned key accounts as the primary point of contact and trusted advisor
Expand and retain accounts through upselling, cross selling, and strategic renewal planning
Lead regular account reviews and communicate monthly and quarterly progress
Analyze customer data and feedback to identify trends, risks, and service improvement opportunities
Forecast and track key account metrics while negotiating contracts and closing renewal or expansion deals
Maintain accurate CRM records, ensuring thorough activity tracking and account visibility
Develop or support the creation of training materials, client resources, and marketing content
Share customer feedback with internal teams and advocate for customer needs
Qualifications
Bachelor’s degree in Sales, Marketing, or a related field
Proven experience in sales, marketing, account management, or a similar role
Ability to travel up to 30%
Skills & Competencies Skills
Ability to manage multiple accounts or projects with strong attention to detail
Proficiency in CRM systems (such as HubSpot, Sage, or Salesforce), including data analysis and pipeline management
Strong analytical abilities with the ability to present clear, actionable insights
Customer service expertise and issue resolution capability
Willingness and ability to travel for meetings, site visits, or events
Competencies
Excellent communication and interpersonal skills
Strong relationship building with stakeholders and executive level contacts
Effective problem-solving and conflict resolution abilities
Self-starter with a collaborative, growth-oriented mindset
Adaptable and accountable in a fast-paced environment
Physical Requirements and Working Conditions Physical Requirements
Ability to sit, stand, and work on a computer for extended periods
Occasional lifting of up to 20 pounds (such as laptops or presentation materials)
Ability to travel for meetings and events
Working Conditions
Primarily office-based work with regular client facing interactions
Travel by car or air as needed
Occasional extended hours to meet deadlines or attend meetings
About W.S. Tyler – Join Our Legacy of Innovation At W.S. Tyler, people are at the heart of everything we do. When you join our team, you’re not just working for a leading woven wire manufacturer—you’re becoming part of a family dedicated to creating a cleaner, safer world for generations to come.
For over 150 years, we’ve been engineering wire mesh solutions with precision and passion. Our success comes from strong partnerships and a commitment to continuous improvement, ensuring we deliver innovative products that make a real difference.
If you’re looking for a safe, workplace where you can learn, grow, and thrive, W.S. Tyler offers the perfect opportunity to build your future while shaping a better world.
Be part of something bigger—join W.S. Tyler today!
#J-18808-Ljbffr
Key Responsibilities
Manage relationships with assigned key accounts as the primary point of contact and trusted advisor
Expand and retain accounts through upselling, cross selling, and strategic renewal planning
Lead regular account reviews and communicate monthly and quarterly progress
Analyze customer data and feedback to identify trends, risks, and service improvement opportunities
Forecast and track key account metrics while negotiating contracts and closing renewal or expansion deals
Maintain accurate CRM records, ensuring thorough activity tracking and account visibility
Develop or support the creation of training materials, client resources, and marketing content
Share customer feedback with internal teams and advocate for customer needs
Qualifications
Bachelor’s degree in Sales, Marketing, or a related field
Proven experience in sales, marketing, account management, or a similar role
Ability to travel up to 30%
Skills & Competencies Skills
Ability to manage multiple accounts or projects with strong attention to detail
Proficiency in CRM systems (such as HubSpot, Sage, or Salesforce), including data analysis and pipeline management
Strong analytical abilities with the ability to present clear, actionable insights
Customer service expertise and issue resolution capability
Willingness and ability to travel for meetings, site visits, or events
Competencies
Excellent communication and interpersonal skills
Strong relationship building with stakeholders and executive level contacts
Effective problem-solving and conflict resolution abilities
Self-starter with a collaborative, growth-oriented mindset
Adaptable and accountable in a fast-paced environment
Physical Requirements and Working Conditions Physical Requirements
Ability to sit, stand, and work on a computer for extended periods
Occasional lifting of up to 20 pounds (such as laptops or presentation materials)
Ability to travel for meetings and events
Working Conditions
Primarily office-based work with regular client facing interactions
Travel by car or air as needed
Occasional extended hours to meet deadlines or attend meetings
About W.S. Tyler – Join Our Legacy of Innovation At W.S. Tyler, people are at the heart of everything we do. When you join our team, you’re not just working for a leading woven wire manufacturer—you’re becoming part of a family dedicated to creating a cleaner, safer world for generations to come.
For over 150 years, we’ve been engineering wire mesh solutions with precision and passion. Our success comes from strong partnerships and a commitment to continuous improvement, ensuring we deliver innovative products that make a real difference.
If you’re looking for a safe, workplace where you can learn, grow, and thrive, W.S. Tyler offers the perfect opportunity to build your future while shaping a better world.
Be part of something bigger—join W.S. Tyler today!
#J-18808-Ljbffr