Customer Care - Sales Support Administrator (Shelton, CT)
PerkinElmer, Shelton, Connecticut, us, 06484
Customer Care - Sales Support Administrator (Shelton, CT)
Shelton, Connecticut Job ID: REQ-056646 This role is hybrid and located in Shelton, CT. The Customer Care & Sales Support Administrator plays a crucial role in driving consumables sales initiatives while delivering exceptional customer support. This position acts as a liaison between sales representatives, customers, and internal departments to ensure seamless order processing, issue resolution, and customer satisfaction. The ideal candidate is highly organized, detail-oriented, and committed to continuous improvement in sales operations and customer care. Responsibilities
Customer Care & Sales Support: Serve as a primary contact for customer inquiries regarding consumable sales, orders, and services. Relationship management: Build and maintain strong relationships with customers through interactive communication and problem-solving. Communication & workload: Manage a high volume of inbound calls and ensure consistent telephone coverage. Order processing: Process consumables orders in accordance with quotes and customer purchase orders, ensuring accuracy and efficiency. E-commerce & data tasks: E-commerce and EDI support. Portal processing and other related e-commerce tasks. Issue resolution: Address and resolve escalations, including order adjustments, credits, customer experience concerns, and quality issues. Operations & Administration
Cross-functional collaboration: Collaborate with Sales Representatives, Logistics, AR, Pricing Analysts, and other stakeholders to ensure seamless order fulfillment. AR reconciliations: Reconcile AR discrepancies and follow up on transaction issues to ensure prompt resolution. Data & reporting: Provide data analysis and reporting on team performance, sales trends, and forecasting. SOP adherence: Ensure adherence to company policies and standard operating procedures (SOPs). Account maintenance: Maintain and update customer account information as needed. Process improvement: Assist in process improvement initiatives and implement best practices in sales administration. Meetings & training: Conduct and participate in team meetings to share updates, new processes, and learning opportunities. Business needs: Perform any customer care or sales support functions deemed necessary to support business needs. Training & compliance: Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. Critical Skills
Excellent verbal and written communication skills. Strong interpersonal skills and ability to collaborate across departments. Proactive problem-solving and critical-thinking abilities. Ability to prioritize and multitask in a fast-paced work environment. Positive and adaptable mindset, open to change and continuous learning. Basic Qualifications
Bachelor’s degree with 2+ years of customer service or sales administration experience in a team-based environment OR Associate degree with 3+ years of customer service or sales administration experience in a team-based environment. SAP, SFDC (SVXM), and/or CRM systems Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) Preferred Qualifications
Strong attention to detail and ability to process orders with high accuracy. Experience with e-commerce platforms (Ariba, Coupa). The annual compensation range for this full-time position is $48,360.00 to $62,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Equal opportunity protections include the documents referenced under EEO policies. For more information, please view the EEO resources provided by PerkinElmer. Other information
PerkinElmer is an E-Verify Employer in the United States. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws. Accessibility: PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email webfeedback@perkinelmer.com.
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Shelton, Connecticut Job ID: REQ-056646 This role is hybrid and located in Shelton, CT. The Customer Care & Sales Support Administrator plays a crucial role in driving consumables sales initiatives while delivering exceptional customer support. This position acts as a liaison between sales representatives, customers, and internal departments to ensure seamless order processing, issue resolution, and customer satisfaction. The ideal candidate is highly organized, detail-oriented, and committed to continuous improvement in sales operations and customer care. Responsibilities
Customer Care & Sales Support: Serve as a primary contact for customer inquiries regarding consumable sales, orders, and services. Relationship management: Build and maintain strong relationships with customers through interactive communication and problem-solving. Communication & workload: Manage a high volume of inbound calls and ensure consistent telephone coverage. Order processing: Process consumables orders in accordance with quotes and customer purchase orders, ensuring accuracy and efficiency. E-commerce & data tasks: E-commerce and EDI support. Portal processing and other related e-commerce tasks. Issue resolution: Address and resolve escalations, including order adjustments, credits, customer experience concerns, and quality issues. Operations & Administration
Cross-functional collaboration: Collaborate with Sales Representatives, Logistics, AR, Pricing Analysts, and other stakeholders to ensure seamless order fulfillment. AR reconciliations: Reconcile AR discrepancies and follow up on transaction issues to ensure prompt resolution. Data & reporting: Provide data analysis and reporting on team performance, sales trends, and forecasting. SOP adherence: Ensure adherence to company policies and standard operating procedures (SOPs). Account maintenance: Maintain and update customer account information as needed. Process improvement: Assist in process improvement initiatives and implement best practices in sales administration. Meetings & training: Conduct and participate in team meetings to share updates, new processes, and learning opportunities. Business needs: Perform any customer care or sales support functions deemed necessary to support business needs. Training & compliance: Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. Critical Skills
Excellent verbal and written communication skills. Strong interpersonal skills and ability to collaborate across departments. Proactive problem-solving and critical-thinking abilities. Ability to prioritize and multitask in a fast-paced work environment. Positive and adaptable mindset, open to change and continuous learning. Basic Qualifications
Bachelor’s degree with 2+ years of customer service or sales administration experience in a team-based environment OR Associate degree with 3+ years of customer service or sales administration experience in a team-based environment. SAP, SFDC (SVXM), and/or CRM systems Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) Preferred Qualifications
Strong attention to detail and ability to process orders with high accuracy. Experience with e-commerce platforms (Ariba, Coupa). The annual compensation range for this full-time position is $48,360.00 to $62,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Equal opportunity protections include the documents referenced under EEO policies. For more information, please view the EEO resources provided by PerkinElmer. Other information
PerkinElmer is an E-Verify Employer in the United States. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws. Accessibility: PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email webfeedback@perkinelmer.com.
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