Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position.
Responsibilities
Helps with personnel management, which includes training, scheduling, and coaching associates
Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
Reviews daily employee timesheets and submits for payroll processing
Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
Administer check-ins and check-outs as required
Process guest payments, refunds, and appointment requests as required
Organize the Reservation Book based on Guest requests and Associate availability
Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales
Helps develop and implement the store marketing program
Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis
Helps oversee Center maintenance, including cleanliness, safety, and organization
Onboards and trains all new Guest Service Associates
Co-Leads Strut sessions with Center Manager
Responsible for weekly bank deposits and reconciliation of cash received
Ensure all areas of the Center, including storage room and desk are neat, clean and organized
Performs other duties as assigned
Requirements
2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
Knowledge of POS systems
Knowledge of Computerized Scheduling Systems
Excellent interpersonal and communication skills including written communication
Strong organizational skills with the ability to work in a fast-paced environment
Ability to operate machinery such as a copy or fax machine
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at a time
Benefits
Compensation: $19-$23 per hour (determined based on experience) + monthly commission based adjusted sales
Medical, Dental, and Vision insurance
401k plan
Life Insurance policy
Paid parental leave
Complimentary waxing services at any of our centers!
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
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Responsibilities
Helps with personnel management, which includes training, scheduling, and coaching associates
Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
Reviews daily employee timesheets and submits for payroll processing
Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
Administer check-ins and check-outs as required
Process guest payments, refunds, and appointment requests as required
Organize the Reservation Book based on Guest requests and Associate availability
Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales
Helps develop and implement the store marketing program
Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis
Helps oversee Center maintenance, including cleanliness, safety, and organization
Onboards and trains all new Guest Service Associates
Co-Leads Strut sessions with Center Manager
Responsible for weekly bank deposits and reconciliation of cash received
Ensure all areas of the Center, including storage room and desk are neat, clean and organized
Performs other duties as assigned
Requirements
2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
Knowledge of POS systems
Knowledge of Computerized Scheduling Systems
Excellent interpersonal and communication skills including written communication
Strong organizational skills with the ability to work in a fast-paced environment
Ability to operate machinery such as a copy or fax machine
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at a time
Benefits
Compensation: $19-$23 per hour (determined based on experience) + monthly commission based adjusted sales
Medical, Dental, and Vision insurance
401k plan
Life Insurance policy
Paid parental leave
Complimentary waxing services at any of our centers!
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
#J-18808-Ljbffr