Overview
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition, each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for answering inbound sales calls for all tiers of customers, providing quotes for multiple product lines and services, converting those quotes to orders, and identifying opportunities for future business. This role understands the entire USS sales process and the rules of engagement for meaningful conversations to fulfill customers’ needs, build value, and differentiate USS to close sales. The IISR is a critical player in generating new business, growing existing business, and customer retention. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.
Essential Functions
Proactively engage customers to meet their needs with the appropriate products and services Utilize strategic sales skills to close the sale on the initial call with the customer Coordinate with various departments to ensure customer requests are handled appropriately and timely Maintain comprehensive knowledge of all USS products and services Research the customers’ business and proactively identify their potential challenges and opportunities Educate the customer on all USS products and services and emphasize product differences and their combined benefits Seamlessly recommend additional items tailored to the customer's business model and buying patterns Overcome price objections by speaking to USS value and high-quality service specifics Proactively seek to understand the customer needs and business model Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency Anticipate and identify future opportunities to serve the customer Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites Effectively utilize USS systems and follow established SOPs Stay up to date on system and procedural changes Participate in ongoing performance and process improvement Perform other duties as required
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
Education Minimum High School or GED or equivalent combination of education and experience Experience Minimum 3 years sales experience required Additional Knowledge, Skills, and Abilities Highly efficient in technology Sales competency: ability to tactfully overcome objections, close the sale, and negotiate Active listening and attention to detail Ability to maintain a distraction-free work environment Ability to solution-sell through value alignment to differentiate USS offerings from the competition Customer care experience is preferred, including customer relationship development High energy, engaging, accountable, and attentive Ability to easily adapt to change Ability to stay on task with little direction Ability to deescalate and overcome objections Clear and concise communicator Comfortable in situations with little structure or established processes Self-Starter / Entrepreneur: driven by success and acts to surpass goals
Physical Requirements
The role requires typical office duties related to inbound call handling and computer work. See individual items for frequency where applicable.
Benefits Summary
Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts
Salary Range
$17.13 – $25.67 / hour
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by geographic location, job-related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition, each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for answering inbound sales calls for all tiers of customers, providing quotes for multiple product lines and services, converting those quotes to orders, and identifying opportunities for future business. This role understands the entire USS sales process and the rules of engagement for meaningful conversations to fulfill customers’ needs, build value, and differentiate USS to close sales. The IISR is a critical player in generating new business, growing existing business, and customer retention. This position offers world-class service with clarity, energy, and immediacy for every customer interaction.
Essential Functions
Proactively engage customers to meet their needs with the appropriate products and services Utilize strategic sales skills to close the sale on the initial call with the customer Coordinate with various departments to ensure customer requests are handled appropriately and timely Maintain comprehensive knowledge of all USS products and services Research the customers’ business and proactively identify their potential challenges and opportunities Educate the customer on all USS products and services and emphasize product differences and their combined benefits Seamlessly recommend additional items tailored to the customer's business model and buying patterns Overcome price objections by speaking to USS value and high-quality service specifics Proactively seek to understand the customer needs and business model Provide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistency Anticipate and identify future opportunities to serve the customer Seek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sites Effectively utilize USS systems and follow established SOPs Stay up to date on system and procedural changes Participate in ongoing performance and process improvement Perform other duties as required
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
Education Minimum High School or GED or equivalent combination of education and experience Experience Minimum 3 years sales experience required Additional Knowledge, Skills, and Abilities Highly efficient in technology Sales competency: ability to tactfully overcome objections, close the sale, and negotiate Active listening and attention to detail Ability to maintain a distraction-free work environment Ability to solution-sell through value alignment to differentiate USS offerings from the competition Customer care experience is preferred, including customer relationship development High energy, engaging, accountable, and attentive Ability to easily adapt to change Ability to stay on task with little direction Ability to deescalate and overcome objections Clear and concise communicator Comfortable in situations with little structure or established processes Self-Starter / Entrepreneur: driven by success and acts to surpass goals
Physical Requirements
The role requires typical office duties related to inbound call handling and computer work. See individual items for frequency where applicable.
Benefits Summary
Holiday & Paid Time Off (pro-rated for Part-Time employees) Medical/Pharmacy Dental Vision Employer-Paid Short-Term Disability Employer-Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account 401(k) with employer match Employer-Paid Employee Assistance Program (EAP) Employee Discounts
Salary Range
$17.13 – $25.67 / hour
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by geographic location, job-related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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