Digital Customer Success Product Manager
Austin, TX About Udemy
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is to transform lives through learning. Our platform serves over 80 million learners and 17,000 businesses worldwide. About This Role
As a Digital Customer Success Product Manager, you will drive the development and optimization of digital products and experiences that enhance customer success outcomes. You will work at the intersection of product strategy and customer success, leveraging data insights to build scalable solutions that help customers achieve their goals while contributing to business growth. What You'll Be Doing
Partner with customer success teams to identify pain points and opportunities for digital product improvements that enhance customer outcomes Develop and execute product roadmaps for digital customer success tools, features, and experiences based on customer feedback and data analysis Collaborate with engineering, design, and data teams to build and optimize digital touchpoints that drive customer engagement and success Analyze customer behavior data and success metrics to inform product decisions and measure the impact of digital initiatives Work cross-functionally with marketing, sales, and customer success teams to align product strategy with customer journey and business objectives Define and track key performance indicators for digital customer success products, ensuring alignment with customer and business goals Drive innovation by identifying emerging technologies and methodologies that can enhance customer success capabilities and outcomes Design and optimize business systems and processes that support scalable customer success operations and data-driven insights What You'll Have
Proven experience in product management, customer success, or digital experience with a focus on customer-facing digital products or digital customer success initiatives Strong analytical skills with experience using data to drive product decisions and measure customer success outcomes Experience working with cross-functional teams including engineering, design, customer success, and marketing Demonstrated ability to translate customer needs and feedback into actionable product requirements and roadmaps Familiarity with customer success metrics, methodologies, and best practices for driving customer engagement and retention Experience with CRM platforms, customer data analysis, and digital customer engagement tools Strong communication and collaboration skills with the ability to influence stakeholders and align teams around shared goals Track record of launching and iterating on digital products that drive measurable improvements in customer satisfaction and business results Experience implementing innovative solutions and emerging technologies to solve complex customer success challenges Understanding of business systems design and process optimization to support scalable customer success operations Compensation & Benefits
At Udemy, compensation is based on factors including skills, qualifications, experience, and location. This role is eligible for equity and a bonus. Hiring Compensation Range: $130,000 - $162,000 USD. Why Work Here?
You’ll grow here.
You’ll have access to Udemy courses and opportunities to invest in yourself. You’ll also be exposed to AI-enabled work and learning. AI is real here.
We use AI in how we learn and work, with space to experiment and apply AI in practical ways. You’ll own your work.
We trust people to lead and make an impact without unnecessary approvals. You’ll build with others.
We collaborate openly and value diverse input. You’ll see your impact.
Your work helps people grow their skills and careers. Bring your curiosity. We’ll provide the platform and support. Let’s LEARN together. Our Benefits
Benefits vary by region. Review region-specific benefits pages during the hiring process. Benefits may include coverage for you and your family and are subject to change per location and policy. Equal Opportunity
Udemy is an equal opportunity employer. We value diversity and inclusion and do not discriminate based on race, color, religion, sex, national origin, age, disability, or other protected statuses. All benefits and processes comply with applicable laws and regulations.
#J-18808-Ljbffr
Austin, TX About Udemy
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is to transform lives through learning. Our platform serves over 80 million learners and 17,000 businesses worldwide. About This Role
As a Digital Customer Success Product Manager, you will drive the development and optimization of digital products and experiences that enhance customer success outcomes. You will work at the intersection of product strategy and customer success, leveraging data insights to build scalable solutions that help customers achieve their goals while contributing to business growth. What You'll Be Doing
Partner with customer success teams to identify pain points and opportunities for digital product improvements that enhance customer outcomes Develop and execute product roadmaps for digital customer success tools, features, and experiences based on customer feedback and data analysis Collaborate with engineering, design, and data teams to build and optimize digital touchpoints that drive customer engagement and success Analyze customer behavior data and success metrics to inform product decisions and measure the impact of digital initiatives Work cross-functionally with marketing, sales, and customer success teams to align product strategy with customer journey and business objectives Define and track key performance indicators for digital customer success products, ensuring alignment with customer and business goals Drive innovation by identifying emerging technologies and methodologies that can enhance customer success capabilities and outcomes Design and optimize business systems and processes that support scalable customer success operations and data-driven insights What You'll Have
Proven experience in product management, customer success, or digital experience with a focus on customer-facing digital products or digital customer success initiatives Strong analytical skills with experience using data to drive product decisions and measure customer success outcomes Experience working with cross-functional teams including engineering, design, customer success, and marketing Demonstrated ability to translate customer needs and feedback into actionable product requirements and roadmaps Familiarity with customer success metrics, methodologies, and best practices for driving customer engagement and retention Experience with CRM platforms, customer data analysis, and digital customer engagement tools Strong communication and collaboration skills with the ability to influence stakeholders and align teams around shared goals Track record of launching and iterating on digital products that drive measurable improvements in customer satisfaction and business results Experience implementing innovative solutions and emerging technologies to solve complex customer success challenges Understanding of business systems design and process optimization to support scalable customer success operations Compensation & Benefits
At Udemy, compensation is based on factors including skills, qualifications, experience, and location. This role is eligible for equity and a bonus. Hiring Compensation Range: $130,000 - $162,000 USD. Why Work Here?
You’ll grow here.
You’ll have access to Udemy courses and opportunities to invest in yourself. You’ll also be exposed to AI-enabled work and learning. AI is real here.
We use AI in how we learn and work, with space to experiment and apply AI in practical ways. You’ll own your work.
We trust people to lead and make an impact without unnecessary approvals. You’ll build with others.
We collaborate openly and value diverse input. You’ll see your impact.
Your work helps people grow their skills and careers. Bring your curiosity. We’ll provide the platform and support. Let’s LEARN together. Our Benefits
Benefits vary by region. Review region-specific benefits pages during the hiring process. Benefits may include coverage for you and your family and are subject to change per location and policy. Equal Opportunity
Udemy is an equal opportunity employer. We value diversity and inclusion and do not discriminate based on race, color, religion, sex, national origin, age, disability, or other protected statuses. All benefits and processes comply with applicable laws and regulations.
#J-18808-Ljbffr