Mining Wear Parts Specialist - Product Support
Elko, NV 89801, USA Job Description
Posted Monday, January 26, 2026 at 10:00 AM JOB DETAILS: Shift 1st/Day Shift Location Onsite and In Field Schedule To be provided by leader Salary Range $75,000 - $80,000 Annually JOB SUMMARY: Create and maintain an environment that results in profitable mining wear parts and service sales. Identify and implement a business plan for wear parts sales in Empire’s territory. Increase wear parts sales in Empire’s territory. Train internal and external sales people as well as customers in wear parts features and benefits. Identify and report competitive activity and new wear parts opportunity. Report wear parts product problems to Caterpillar. ESSENTIAL FUNCTIONS: Meets stated growth objectives for sales volume, growth, and DCAL. Measures and analyzes wear parts on both Caterpillar and non-Caterpillar machines. Educates internal and external sales force and customers on mining wear parts. Develops a business plan and reports on results for wear parts sales. Conducts field follow and field tests on mining wear parts products. Identifies competitors and provides analysis on these competitors. Provides management with reporting on the wear parts business. Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards. ADDITIONAL RESPONSIBILITIES:
Develops and follows a call plan. Controls expenses to meet established goals. Attends sales meetings and customer events. Creates and presents information in front of an audience. Develops and maintains relationships with both internal employees and customers. Acts as a liaison between Caterpillar and Empire for wear parts sales and service issues. Works within and promotes corporate values. KNOWLEDGE SKILLS AND ABILITIES:
Ability to communicate effectively with both internal and external customers. Ability to analyze data and report findings. Must have time and territory management ability. Technical skills sufficient to be able to work through product issues. Must have mechanical aptitude. Must be able to travel outside Mesa area several times a year. Ability to maintain consistent attendance. EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED). Minimum of 2-years’ experience in a job-related field. Must be able to communicate (speak, read, comprehend, write) in English. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. The employee is occasionally required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat. The noise level in the work environment is usually office moderate. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company. Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here: The pay transparency policy is available here: Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information. Empire Southwest is an EEO employer. Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment
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Elko, NV 89801, USA Job Description
Posted Monday, January 26, 2026 at 10:00 AM JOB DETAILS: Shift 1st/Day Shift Location Onsite and In Field Schedule To be provided by leader Salary Range $75,000 - $80,000 Annually JOB SUMMARY: Create and maintain an environment that results in profitable mining wear parts and service sales. Identify and implement a business plan for wear parts sales in Empire’s territory. Increase wear parts sales in Empire’s territory. Train internal and external sales people as well as customers in wear parts features and benefits. Identify and report competitive activity and new wear parts opportunity. Report wear parts product problems to Caterpillar. ESSENTIAL FUNCTIONS: Meets stated growth objectives for sales volume, growth, and DCAL. Measures and analyzes wear parts on both Caterpillar and non-Caterpillar machines. Educates internal and external sales force and customers on mining wear parts. Develops a business plan and reports on results for wear parts sales. Conducts field follow and field tests on mining wear parts products. Identifies competitors and provides analysis on these competitors. Provides management with reporting on the wear parts business. Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards. ADDITIONAL RESPONSIBILITIES:
Develops and follows a call plan. Controls expenses to meet established goals. Attends sales meetings and customer events. Creates and presents information in front of an audience. Develops and maintains relationships with both internal employees and customers. Acts as a liaison between Caterpillar and Empire for wear parts sales and service issues. Works within and promotes corporate values. KNOWLEDGE SKILLS AND ABILITIES:
Ability to communicate effectively with both internal and external customers. Ability to analyze data and report findings. Must have time and territory management ability. Technical skills sufficient to be able to work through product issues. Must have mechanical aptitude. Must be able to travel outside Mesa area several times a year. Ability to maintain consistent attendance. EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED). Minimum of 2-years’ experience in a job-related field. Must be able to communicate (speak, read, comprehend, write) in English. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. The employee is occasionally required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat. The noise level in the work environment is usually office moderate. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company. Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here: The pay transparency policy is available here: Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information. Empire Southwest is an EEO employer. Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment
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