Senior Customer Advocacy & Experience Lead

A leading travel and hospitality company is seeking a Customer Advocacy Manager II to oversee the customer service strategy and ensure timely responses to customer issues. This role requires 5 years of experience in customer service operations, with prior management experience within the company. The successful candidate will lead the department in customer advocacy, analyze customer perceptions, and facilitate operational improvements. Strong problem-solving abilities and effective communication skills are essential for this position. #J-18808-Ljbffr