Executive Legal Assistant Client Success Specialist
WizeHire, Inc, Atlanta, Georgia, United States, 30383
Executive Legal Assistant - Client Success Specialist
Law Office of India Y. Ali, LLC • Atlanta , GA , US Posted 2 days ago Description
Executive Legal Assistant / Client Success Specialist The Executive Legal Assistant / Client Success Specialist is a senior, client-facing administrative professional responsible for managing high-volume legal intake, ensuring efficient case throughput, and maintaining exceptional client experiences across all practice areas of the firm. This role requires deep operational knowledge of the firm’s legal services, advanced administrative and CRM proficiency, and the ability to function as a trusted extension of the Firm Owner. Responsibilities
Client Intake & Throughput Management
Serve as the primary intake and client onboarding specialist Conduct detailed client intake interviews and issue-spotting Ensure accurate data capture and timely movement of cases through each stage Maintain clear, consistent client communication throughout the lifecycle of matters Client Success & Relationship Management
Act as a primary point of contact for clients, ensuring high satisfaction and trust Proactively manage client expectations and follow-ups Address client concerns with professionalism and discretion Support long-term client relationships and referral readiness Executive & Administrative Support
Provide high-level administrative support to the Firm Owner Manage calendars, deadlines, correspondence, and internal workflows Draft and manage professional communications on behalf of the firm Maintain strict confidentiality and professionalism at all times Advanced use and daily operation of the firm’s technology stack, including: GoHighLevel CRM MyCase Wealth Counsel Gmail Google Workspace Dropbox RingCentral Additional legal and productivity tools as required Ensure accurate data entry, workflow automation, and system integrity Assist in improving operational processes and CRM efficiency Organize incoming information such as phone calls, voicemail messages, emails, and memos and report details to an executive Act as the main point of contact the high-level executive Take care of office management duties such as ordering filing systems and keeping track of office equipment and supplies Make sure basic bookkeeping duties are completed in a timely manner Make sure executive schedules including travel arrangements, itineraries, and team meetings, are organized and up-to-date Qualifications
Experience & Skills
Prior experience in a law firm or legal services environment (preferred) Demonstrated expertise in legal intake, case management, and client service High-level administrative, organizational, and multitasking skills Strong written and verbal communication skills Advanced CRM and legal software proficiency Ability to handle sensitive matters with discretion and professionalism Personal Attributes
Highly detail-oriented and process-driven Client-centered mindset with strong emotional intelligence Proactive, reliable, and able to operate independently Comfortable working in a fast-paced, high-responsibility environment Strong judgment and problem-solving ability 2 or more years as an assistant, executive assistant, or in a position performing supportive duties Must be comfortable using Microsoft Office Compensation
$42,000 - $52,000 About Law Office of India Y. Ali, LLC
The Law Office of India Y. Ali, LLC is a boutique law firm specializing in trust-based estate planning, probate, life insurance and annuities, personal injury, and general counsel services. We help families recover settlements, organize and protect assets, and guide professionals and business owners with the specific purpose of protecting, growing, and transferring intergenerational wealth. Our vision is to serve families, professionals, entrepreneurs, and high-net-worth individuals in our community by providing strategic legal counsel designed to secure financial freedom and preserve legacy across generations.
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Law Office of India Y. Ali, LLC • Atlanta , GA , US Posted 2 days ago Description
Executive Legal Assistant / Client Success Specialist The Executive Legal Assistant / Client Success Specialist is a senior, client-facing administrative professional responsible for managing high-volume legal intake, ensuring efficient case throughput, and maintaining exceptional client experiences across all practice areas of the firm. This role requires deep operational knowledge of the firm’s legal services, advanced administrative and CRM proficiency, and the ability to function as a trusted extension of the Firm Owner. Responsibilities
Client Intake & Throughput Management
Serve as the primary intake and client onboarding specialist Conduct detailed client intake interviews and issue-spotting Ensure accurate data capture and timely movement of cases through each stage Maintain clear, consistent client communication throughout the lifecycle of matters Client Success & Relationship Management
Act as a primary point of contact for clients, ensuring high satisfaction and trust Proactively manage client expectations and follow-ups Address client concerns with professionalism and discretion Support long-term client relationships and referral readiness Executive & Administrative Support
Provide high-level administrative support to the Firm Owner Manage calendars, deadlines, correspondence, and internal workflows Draft and manage professional communications on behalf of the firm Maintain strict confidentiality and professionalism at all times Advanced use and daily operation of the firm’s technology stack, including: GoHighLevel CRM MyCase Wealth Counsel Gmail Google Workspace Dropbox RingCentral Additional legal and productivity tools as required Ensure accurate data entry, workflow automation, and system integrity Assist in improving operational processes and CRM efficiency Organize incoming information such as phone calls, voicemail messages, emails, and memos and report details to an executive Act as the main point of contact the high-level executive Take care of office management duties such as ordering filing systems and keeping track of office equipment and supplies Make sure basic bookkeeping duties are completed in a timely manner Make sure executive schedules including travel arrangements, itineraries, and team meetings, are organized and up-to-date Qualifications
Experience & Skills
Prior experience in a law firm or legal services environment (preferred) Demonstrated expertise in legal intake, case management, and client service High-level administrative, organizational, and multitasking skills Strong written and verbal communication skills Advanced CRM and legal software proficiency Ability to handle sensitive matters with discretion and professionalism Personal Attributes
Highly detail-oriented and process-driven Client-centered mindset with strong emotional intelligence Proactive, reliable, and able to operate independently Comfortable working in a fast-paced, high-responsibility environment Strong judgment and problem-solving ability 2 or more years as an assistant, executive assistant, or in a position performing supportive duties Must be comfortable using Microsoft Office Compensation
$42,000 - $52,000 About Law Office of India Y. Ali, LLC
The Law Office of India Y. Ali, LLC is a boutique law firm specializing in trust-based estate planning, probate, life insurance and annuities, personal injury, and general counsel services. We help families recover settlements, organize and protect assets, and guide professionals and business owners with the specific purpose of protecting, growing, and transferring intergenerational wealth. Our vision is to serve families, professionals, entrepreneurs, and high-net-worth individuals in our community by providing strategic legal counsel designed to secure financial freedom and preserve legacy across generations.
#J-18808-Ljbffr