Overview
An employer is looking for a Help Desk Analyst in Saint Joseph, MI. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. This role will be part of their Management Training Program, giving employees the opportunity to work with different teams to determine which division they'd like to join. This is a great opportunity to expand one's skillset within a growing industry.
Responsibilities
Take around 30 inbound calls per day and make outbound calls when needed.
Provide first level technical support for POS software installations, printer setup, and other related tasks.
Create user accounts with Active Directory and assist with printer setup and basic connectivity issues.
Collaborate with other help desk agents and participate in on-the-job training during the first 1-2 weeks.
Adapt to shift times determined by seniority; current opening is 11 am–8 pm.
Be flexible to potential shift changes after the contract duration.
Engage in the Management Training Program to explore opportunities across different teams.
Required and Desired Skills
Work Authorization: Must be able to work on W2
Education: Bachelor's or Associate's Degree
Strong customer service skills
Plusses (Nice-to-Haves)
Call Center experience
Previous IT experience
Windows 10 knowledge
Active Directory experience
Strong knowledge or working experience with Windows 7 and XP
Printer and/or network connectivity knowledge
#J-18808-Ljbffr
Responsibilities
Take around 30 inbound calls per day and make outbound calls when needed.
Provide first level technical support for POS software installations, printer setup, and other related tasks.
Create user accounts with Active Directory and assist with printer setup and basic connectivity issues.
Collaborate with other help desk agents and participate in on-the-job training during the first 1-2 weeks.
Adapt to shift times determined by seniority; current opening is 11 am–8 pm.
Be flexible to potential shift changes after the contract duration.
Engage in the Management Training Program to explore opportunities across different teams.
Required and Desired Skills
Work Authorization: Must be able to work on W2
Education: Bachelor's or Associate's Degree
Strong customer service skills
Plusses (Nice-to-Haves)
Call Center experience
Previous IT experience
Windows 10 knowledge
Active Directory experience
Strong knowledge or working experience with Windows 7 and XP
Printer and/or network connectivity knowledge
#J-18808-Ljbffr