Los Angeles Staffing
Sales Administrator Lead I
Los Angeles Staffing, Los Angeles, California, United States, 90001
Sales Administrator Lead I
Silvus Technologies is dedicated to connecting those who keep us safe by delivering advanced Mobile Ad-hoc Network (MANET) radios. We provide vital communications for mission critical applications in harsh environments. Silvus StreamCaster radios are used by the U.S Departments of Defense, law enforcement agencies, and industry-leading manufacturers. We are expanding our Strategic Growth organization to influence requirements and embed into future programs of record across the U.S. Department of Defense. Silvus is seeking a Sales Administrator Lead I who will report to the Sales Operations Manager. The successful individual in this role will be the primary point of contact for junior sales administrators supporting the full sales order lifecycle, customer inquiries, escalations, and team guidance. This position is also responsible for assisting and mentoring junior administrators, supporting the team's long-term goals, and partnering with management on operations and improvements to ensure smooth operations. This position is based at Silvus Technologies' headquarters in West Los Angeles, CA, and is on a hybrid schedule; a minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays. Role and responsibilities include: Handle complex and high-priority sales orders. Review and approve orders before they go out and oversee any changes or cancellations. Respond to inquiries from large-account customers; jump in and support junior sales administrators when they encounter challenges. Advise and mentor the junior staff to help them grow, address their questions, and offer constructive feedback, ensuring they feel supported. Proactively identify pain points, bring ideas to the table, and work with leadership to improve day-to-day operations. Collaborate with the Sales Operations Manager to raise concerns and provide relevant information for improving strategic decisions. Track team goals, maintain visibility on team performance, and provide support with planning and training. Utilize CRM for reporting and help the team with effective and efficient usage. Work cross-functionally with other departments to address concerns or blockers and follow up with updates or action items. Support the team on other tasks or special projects as they arise. Required qualifications include: High School diploma or GED required. Minimum 4 years of experience in sales administration or operations role. Experience with mentoring/coaching teammates or leading training sessions. Strong understanding of full sales order processing. Experience with reviewing legal terms, terms and conditions, and managing complex sales orders. Comfortable with handling escalations and acting as a point of contact for issues that arise. A sense of urgency and flexibility in addressing urgent matters. Good oral and written communication skills to address feedback and delegation of tasks. High-level interpersonal skills and the ability to build strong relationships with customers. Advanced experience with CRM systems (dashboard customization, reporting, etc.). Familiarity with Silvus technology or the ability to quickly learn the basic systems to support order accuracy. Ability to maintain organizational skills and balance multiple priorities. Ability to create a supportive and inclusive work environment to allow others to feel comfortable speaking up and sharing ideas. Must be a U.S. Person (U.S. Citizen or U.S. Permanent Resident) due to clients under U.S. federal contracts. All employment is contingent upon the successful clearance of a background check. Preferred knowledge, skills and abilities include: Leadership experience or direct leadership of a team. Experience leading team meetings. Experience reviewing new tools or implementing process improvements. Compensation: The pay range is based on market research and peer data, and will vary depending on the candidate's experience and qualifications. CA Pay Range $36$39 USD. Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation. *Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.*
Silvus Technologies is dedicated to connecting those who keep us safe by delivering advanced Mobile Ad-hoc Network (MANET) radios. We provide vital communications for mission critical applications in harsh environments. Silvus StreamCaster radios are used by the U.S Departments of Defense, law enforcement agencies, and industry-leading manufacturers. We are expanding our Strategic Growth organization to influence requirements and embed into future programs of record across the U.S. Department of Defense. Silvus is seeking a Sales Administrator Lead I who will report to the Sales Operations Manager. The successful individual in this role will be the primary point of contact for junior sales administrators supporting the full sales order lifecycle, customer inquiries, escalations, and team guidance. This position is also responsible for assisting and mentoring junior administrators, supporting the team's long-term goals, and partnering with management on operations and improvements to ensure smooth operations. This position is based at Silvus Technologies' headquarters in West Los Angeles, CA, and is on a hybrid schedule; a minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays. Role and responsibilities include: Handle complex and high-priority sales orders. Review and approve orders before they go out and oversee any changes or cancellations. Respond to inquiries from large-account customers; jump in and support junior sales administrators when they encounter challenges. Advise and mentor the junior staff to help them grow, address their questions, and offer constructive feedback, ensuring they feel supported. Proactively identify pain points, bring ideas to the table, and work with leadership to improve day-to-day operations. Collaborate with the Sales Operations Manager to raise concerns and provide relevant information for improving strategic decisions. Track team goals, maintain visibility on team performance, and provide support with planning and training. Utilize CRM for reporting and help the team with effective and efficient usage. Work cross-functionally with other departments to address concerns or blockers and follow up with updates or action items. Support the team on other tasks or special projects as they arise. Required qualifications include: High School diploma or GED required. Minimum 4 years of experience in sales administration or operations role. Experience with mentoring/coaching teammates or leading training sessions. Strong understanding of full sales order processing. Experience with reviewing legal terms, terms and conditions, and managing complex sales orders. Comfortable with handling escalations and acting as a point of contact for issues that arise. A sense of urgency and flexibility in addressing urgent matters. Good oral and written communication skills to address feedback and delegation of tasks. High-level interpersonal skills and the ability to build strong relationships with customers. Advanced experience with CRM systems (dashboard customization, reporting, etc.). Familiarity with Silvus technology or the ability to quickly learn the basic systems to support order accuracy. Ability to maintain organizational skills and balance multiple priorities. Ability to create a supportive and inclusive work environment to allow others to feel comfortable speaking up and sharing ideas. Must be a U.S. Person (U.S. Citizen or U.S. Permanent Resident) due to clients under U.S. federal contracts. All employment is contingent upon the successful clearance of a background check. Preferred knowledge, skills and abilities include: Leadership experience or direct leadership of a team. Experience leading team meetings. Experience reviewing new tools or implementing process improvements. Compensation: The pay range is based on market research and peer data, and will vary depending on the candidate's experience and qualifications. CA Pay Range $36$39 USD. Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation. *Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.*