Sales Associate - White House Black Market

divh2Retail Sales Associate/h2pJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!/ph3Functional Responsibilities/h3ulliDrive for Results/liliMaintains knowledge of current sales and promotions; maintains pricing and visual standards./liliMaintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management./liliParticipates in visual directives including monthly store sets and zone maintenance./liliCustomer Experience/liliModels and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience./liliEnsures prompt resolution of customer concerns./liliEnsures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations./liliReinforces buying decisions at the checkout and achieves add on goals including gift card sales./liliSigns up clients for reward program./liliBuilds and maintains a solid customer following through clienteling and wardrobing./liliKnows current product fit and style assortment offerings in store and on line./liliMaintains consistent client communication through utilization of customer book./liliOperational Excellence/liliSupports replenishment activities that keep the store full and abundant./liliAssists with locate fulfillment./liliAssists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed./liliAssist with boutique cleanliness and organization/liliTeamwork and Growth/liliPromotes an inclusive, collaborative approach to problem solving./liliSeeks personal developmental opportunities and readily solicits feedback./li/ulh3Qualifications/h3p High School diploma or equivalent/pp Retail or sales experience preferred/pp Must be 18 years of age or older/pp Excellent communication skills/pp Excellent customer service skills/pp Able to learn or adapt to technology provided by the company/pp Strong organizational skills and ability to multi-task in a fast-paced environment/pp Able to communicate with customers, Associates, and Management/pp Regular attendance is essential to this position to ensure adequate coverage to meet company objectives./ppAbility to work a flexible work schedule, including nights, weekends, and holidays is required/ph3Physical Requirements/h3p Constant Walking/Standing- 67-100% of 8-hour shift/pp Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift/pp Frequent Climbing- 34%-66% of 8-hour shift/p/div