Collections Agent
Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts. Utilizing all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest and to execute the resolution plan in a timely manner. Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact. Negotiates payment arrangements with the customers to ensure timely payment. Maintain individual and group monthly delinquency goals. Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner. Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments. Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties. Understands the proper usage of extension, rewrites, addendums, and forbearances. Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values. Prepares Repossession Packets and demand letters when necessary. Understands and utilizes company system and use of the phone dialer. Works with customers' and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained. Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies. Provides highest level of customer service to all lessees, vendors, brokers and staff. Performs all other duties as assigned by management. High School Diploma or GED, required Previous Collection experience, preferred Must present oneself in a professional manner Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations Must maintain confidentiality of all company information Must provide exceptional customer service and support to our customers, partners, and all levels of staff Must have working knowledge of Microsoft applications (Outlook, Word, Excel) Strong data entry skills The pay range for this role is $18.00 - $22.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process. This posting is part of an evergreen requisition to create a pipeline of talent. If you are interested in potential opportunities in this area, we encourage you to apply. While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations. Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.
Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts. Utilizing all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest and to execute the resolution plan in a timely manner. Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact. Negotiates payment arrangements with the customers to ensure timely payment. Maintain individual and group monthly delinquency goals. Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner. Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments. Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties. Understands the proper usage of extension, rewrites, addendums, and forbearances. Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values. Prepares Repossession Packets and demand letters when necessary. Understands and utilizes company system and use of the phone dialer. Works with customers' and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained. Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies. Provides highest level of customer service to all lessees, vendors, brokers and staff. Performs all other duties as assigned by management. High School Diploma or GED, required Previous Collection experience, preferred Must present oneself in a professional manner Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations Must maintain confidentiality of all company information Must provide exceptional customer service and support to our customers, partners, and all levels of staff Must have working knowledge of Microsoft applications (Outlook, Word, Excel) Strong data entry skills The pay range for this role is $18.00 - $22.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process. This posting is part of an evergreen requisition to create a pipeline of talent. If you are interested in potential opportunities in this area, we encourage you to apply. While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations. Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.