CX/UX Design Director (Tax & Accounting) | Hybrid (ET/CT) R0052639

Cx/Ux Design Director (Tax & Accounting)

As the Cx/Ux Design Director (Tax & Accounting), you will provide high-level leadership and strategic direction for all UX design activities within the organization. This senior role requires extensive experience in UX design and the ability to drive innovation and excellence across all user experience touchpoints. You will be responsible for the overall performance and results of the UX department, ensuring that our products provide unparalleled user experiences that drive business success.

This role is hybrid, with eight days a month spent in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the VP, User Experience & Design, and work under the leadership of the SVP & CTO, DXG.

Required job qualifications/skills (5 yrs min.):

• Experience with direct reports of a team range of 10 count (FTE)
• Executive leadership: Proven ability to lead UX at the highest organizational levels.
• Business acumen: Understanding of how UX impacts overall business success.
• Innovation leadership: Experience driving innovative design and user experience methodologies.
• Strategic planning: Proficiency in long-term strategic UX planning and execution.
• Cross-organization influence: Ability to influence business decisions at the executive level.
• Financial management: Skill in managing department budgets and financial planning.
• Thought leadership: Recognition as a leader in the UX field with experience in public speaking and industry engagement.
• Metrics and impact: Strong focus on measuring and reporting the impact of UX on business outcomes.
• Prompt design: Crafting effective prompts for generative AI tools to deliver accurate and contextually relevant outputs.
• Conversational interface design: Creating intuitive and human-like interactions for chatbots and voice assistants.
• Personalization strategies: Leveraging AI to deliver tailored experiences based on user behavior and predictive analytics.
• Predictive UX: Designing experiences that anticipate user needs through machine learning insights.
• AI ethics & responsible design: Ensuring fairness, transparency, and bias mitigation in AI-driven experiences.
• Explainability & trust: Communicating AI decisions clearly to build user confidence and trust.
• Data-driven UX: Applying AI-powered analytics to inform design decisions and optimize user journeys.
• Human-AI collaboration: Designing workflows that balance automation with human oversight for optimal outcomes.

Responsibilities:

• Lead strategic planning for all UX design efforts within the organization.
• Oversee the development and execution of UX research and design initiatives.
• Provide mentorship and guidance to senior UX managers and professionals.
• Drive innovation in design thinking and user experience methodologies.
• Ensure UX consistency and excellence across all product lines.
• Collaborate with executive leadership to align UX strategy with business goals.
• Oversee the UX department budget and resource allocation.
• Advocate for user-centered design principles at the highest levels of the organization.
• Monitor and report on UX performance and impact metrics.
• Represent the organization at industry conferences and events, driving thought leadership in UX.

Compensation: $150,500.00 - $268,900.00 USD. This role is eligible for bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY: Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.