Company Overview
AssistRx is a healthcare technology company transforming how patients access life-saving specialty therapies. We partner with pharmaceutical and biotech manufacturers to remove friction across the patient journey by connecting manufacturers, prescribers, providers, and patients through modern, scalable technology.
Our flagship platform, iAssist℠ , enables faster therapy initiation, greater accuracy, improved adherence, and measurable outcomes—helping patients start and stay on therapy when it matters most.
Role Overview
We are seeking a Director of Salesforce Engineering to lead and scale a multi-team Salesforce organization supporting mission-critical, client-facing healthcare platforms. This is a hands-on technical leader and people executive role for someone who has built, led, and matured leaders of teams , not just individual contributors.
You will own the delivery, technical excellence, and operational rigor of our Salesforce ecosystem—particularly Service Cloud and Experience Cloud —while partnering closely with Product, Client Services, and Executive Leadership to meet aggressive timelines in a regulated, high-growth environment.
This role is ideal for a leader who thrives in complex, deadline-driven environments , brings strong Salesforce architectural judgment , and knows how to develop managers while maintaining delivery predictability.
What You’ll Own
Leadership & Organizational Impact
- Lead a multi-layered Salesforce engineering organization , including Development Managers, Salesforce Developers, Salesforce Administrators, and nearshore/offshore teams
- Act as a leader of leaders , coaching Development Managers on execution, prioritization, technical decision-making, and people leadership
- Build a culture of accountability, urgency, psychological safety, and continuous improvement
- Drive clear goal-setting, performance management, succession planning, and talent development across teams
- Partner cross-functionally to align engineering priorities with product, client delivery, and business outcomes
- Navigate a matrixed organization with multiple stakeholders and competing priorities while maintaining focus and clarity
Salesforce Platform & Technical Leadership
- Serve as the senior technical authority for AssistRx’s Salesforce ecosystem, with deep expertise in Service Cloud and Experience Cloud
- Provide architectural oversight across Apex, Lightning Web Components, Flows, integrations, and event-driven architectures
- Ensure Salesforce solutions are secure, scalable, compliant, and support enterprise healthcare use cases
- Establish and enforce engineering standards, code quality practices, CI/CD discipline, and platform governance
- Collaborate with peer Directors to align tools, patterns, and best practices across engineering teams
Delivery, Execution & Operations
- Own sprint planning, backlog health, and delivery predictability across multiple Salesforce teams
- Ensure Agile/Scrum practices are consistently executed and continuously improved
- Proactively surface and manage risks, dependencies, capacity constraints, and delivery tradeoffs
- Lead incident management, production support, escalation processes, and on-call rotations
- Drive operational excellence across change management, security, compliance, and release management
- Ensure teams are trained, enabled, and prepared to meet evolving technical and regulatory demands
What Success Looks Like (First 12 Months)
- Salesforce teams consistently deliver against aggressive deadlines with improved predictability
- Development Managers operate with confidence, clarity, and accountability
- Platform stability, scalability, and quality measurably improve
- Cross-functional stakeholders trust engineering commitments and execution
- Salesforce becomes a strategic accelerator—not a bottleneck—for business growth
Required Experience (Non-Negotiables)
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