The Senior Director of Account Receivable is responsible for implementing and supporting the strategic vision for assigned Accounts Receivable (A/R) functions within our Service Delivery.
About the Role
Responsibilities
Directs, leads, and manages Account Receivables: recruits, selects, orients, trains, coaches, counsels, and disciplines staff Oversees and manages the day-to-day operations and effectiveness accounting operations, including but not limited to, accounts receivable, Electronic Data Interchange (EDI), and rejection management and denial management. Implements and optimizes departmental best practices, policies, and standardized workflows for account receivable operations through continuous improvement initiatives Oversees the overall health of outstanding accounts receivables. Implements and manages action plans to target and resolve outstanding accounts receivables through effective inventory management and root cause analysis Develops, monitors, and achieves key departmental metrics and enterprise benchmarks to measure performance Encourages and maintains productive inter-departmental relationships through collaborative communication, leadership, and end to end problem solving Uses analysis to proactively identify fluctuations in collection trends, payment processing effectiveness, etc., and assists with the preparation of executive summaries for the leadership team Provides executive oversight for system upgrades for AR inventory applications Holds regular meetings with all levels of management to review accounting data and address concerns Oversees RCM offshore relationships, resources & productivity goals Design/Implement BPO tracker comparing performance to set KPI’s Works with Offshore and U service delivery/collections staff to understand and maintain client expectations Participates in bi-weekly meetings with offshore team to discuss client-specific issues and KPI metrics Coordinates with offshore lead generation and delivery team to streamline the new business Performs special projects and other duties as assigned internal and offshore Manages vendor relationship, assignments Performs special projects and other duties as assigned
Qualifications
High School Diploma or GED Bachelor’s Degree in Healthcare Administration, Business Administration, Benefits, or related field, preferred, or equivalent training and/or experience At least five (7) years of revenue cycle management experience or account receivables in the healthcare and/or health insurance industry. Radiology experience strongly preferred. At least two (5) years of supervisory/management/leadership experience required for large (250+) sized offshore and onshore billing teams. Offshore Billing experience required. Ability to travel internationally 10% of the year.
Required Skills
Strong working knowledge of revenue cycle metrics Working knowledge of medical billing requirements Knowledge of business and financial processes, procedures, and processes Strong supervisory/management skills Strong management level oral, written, and interpersonal communication skills Strong financial reporting skills Strong healthcare data analysis skills Strong presentation development and delivery skills Strong word processing, spreadsheet, database, and presentation software skills Strong decision-making skills Strong organizational skills Strong time management skills Strong problem-solving skills Strong mathematical skills, in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals Ability to effectively present information, including financial reporting and healthcare analytics, and respond to questions from groups of executives and managers Ability to adapt communication style to suit different audiences Ability to communicate with business stakeholders and IT staff in a tactful, mature, and professional manner Ability to lead and manage cross-functional teams Ability to initiate and maintain professional relationships. Ability to see reoccurring issues and fix them or identify and solve front-end issues Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Preferred Skills
Offshore Billing experience preferred Radiology experience preferred Experience managing large teams both on and off-shore.
About the Role
Responsibilities
Directs, leads, and manages Account Receivables: recruits, selects, orients, trains, coaches, counsels, and disciplines staff Oversees and manages the day-to-day operations and effectiveness accounting operations, including but not limited to, accounts receivable, Electronic Data Interchange (EDI), and rejection management and denial management. Implements and optimizes departmental best practices, policies, and standardized workflows for account receivable operations through continuous improvement initiatives Oversees the overall health of outstanding accounts receivables. Implements and manages action plans to target and resolve outstanding accounts receivables through effective inventory management and root cause analysis Develops, monitors, and achieves key departmental metrics and enterprise benchmarks to measure performance Encourages and maintains productive inter-departmental relationships through collaborative communication, leadership, and end to end problem solving Uses analysis to proactively identify fluctuations in collection trends, payment processing effectiveness, etc., and assists with the preparation of executive summaries for the leadership team Provides executive oversight for system upgrades for AR inventory applications Holds regular meetings with all levels of management to review accounting data and address concerns Oversees RCM offshore relationships, resources & productivity goals Design/Implement BPO tracker comparing performance to set KPI’s Works with Offshore and U service delivery/collections staff to understand and maintain client expectations Participates in bi-weekly meetings with offshore team to discuss client-specific issues and KPI metrics Coordinates with offshore lead generation and delivery team to streamline the new business Performs special projects and other duties as assigned internal and offshore Manages vendor relationship, assignments Performs special projects and other duties as assigned
Qualifications
High School Diploma or GED Bachelor’s Degree in Healthcare Administration, Business Administration, Benefits, or related field, preferred, or equivalent training and/or experience At least five (7) years of revenue cycle management experience or account receivables in the healthcare and/or health insurance industry. Radiology experience strongly preferred. At least two (5) years of supervisory/management/leadership experience required for large (250+) sized offshore and onshore billing teams. Offshore Billing experience required. Ability to travel internationally 10% of the year.
Required Skills
Strong working knowledge of revenue cycle metrics Working knowledge of medical billing requirements Knowledge of business and financial processes, procedures, and processes Strong supervisory/management skills Strong management level oral, written, and interpersonal communication skills Strong financial reporting skills Strong healthcare data analysis skills Strong presentation development and delivery skills Strong word processing, spreadsheet, database, and presentation software skills Strong decision-making skills Strong organizational skills Strong time management skills Strong problem-solving skills Strong mathematical skills, in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals Ability to effectively present information, including financial reporting and healthcare analytics, and respond to questions from groups of executives and managers Ability to adapt communication style to suit different audiences Ability to communicate with business stakeholders and IT staff in a tactful, mature, and professional manner Ability to lead and manage cross-functional teams Ability to initiate and maintain professional relationships. Ability to see reoccurring issues and fix them or identify and solve front-end issues Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Preferred Skills
Offshore Billing experience preferred Radiology experience preferred Experience managing large teams both on and off-shore.