Senior Living Operations Specialist
Sonida Senior Living, Inc., Dallas, Texas, United States, 75215
Sonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 96 communities that are home to nearly 12,000 residents across 20 states providing comfortable, safe, affordable communities where residents can form friendships, enjoy new experiences and receive personalized care from dedicated team members who treat them family.
Job Description
The Operations Specialist will assume the Executive Director position where vacancies exist in order to provide strong and effective leadership to the community during an Executive Director transition. This position serves to ensure the community operations remain stable and is expected to have an immediate positive impact on the community. Responsible for day-to-day operations of the Community, and the protection of Community assets. Demonstrates knowledge of and assures compliance with all laws, rules, regulations, policies and procedures. Oversight of the Community management, Community Department Managers and all Community Team Members in the administration and provision of Resident services. Promotes the Company’s mission statement. The Operations Specialist will
Assess and manage the current situation Oversee the business processes and operations Support the department heads Have an immediate impact on the community Be immediately productive Minimize the risk of things going wrong Be responsible and accountable for results Make certain that effective communication occurs Ensure that the needs of the residents continue to be met Be responsible for the day-to-day operation of the community Responsibilities
Provides direct and indirect supervision of the community operation along with training, coaching, counseling, and performance evaluations of all staff members. Ensures that the nursing services provided meet the needs of the residents in accordance with the developed service plans and that the service plans meet the required state codes and company policies. Ensures that census expectations are met and that the resident admission process documentation is completed in a timely manner and in accordance with established policy and procedure. Oversees the recruitment and retention of qualified staff throughout the community, making sure background checks, reference checks and licenses are cleared before the employee is released to work Ensures that staff has opportunities for ongoing training by way of in-service programs and specific educational workshops to meet the needs of the licensure and the needs of our current and future residents Conducts the weekly management meetings, morning stand-up meetings and monthly all staff meetings. Motivates employees through staff appreciation, recognition, and incentive programs. Promotes positive employee relations, addresses concern timely and resolves grievances as quickly as reasonably possible. Oversees the community budget, providing guidance and training to department heads on the maintenance of the overall community budget. Monitors operations of the community on a regular basis and prepares quality review audits and monthly variance reports. Maintains and facilitates open lines of communication between corporate, regional and community staff Prepares daily, weekly, and monthly reports in accordance to company policy or federal/state regulations as assigned by regional director of operations. Maintains outreach and education with the community to ensure positive relationship with community resource Works to resolve issues identified by residents, family members, and staff or outside representative. Keeps Regional Manager up to date on developments. Oversees the building and grounds to ensure they are maintained in good repair, clean, free of trash and litter. Ensures that routine safety inspections and monthly fire drills are conducted on a routine basis. Education and Experience
Three or more years of experience as an ED in senior housing. Multi-state experience is preferred. High school diploma required. College credits or degree preferred or satisfy state experience requirements. Meet continuing education requirements and certifications on job classification and position, including state requirements Skill/Knowledge Requirements
Ability to communicate and work with all levels of the Company’s management staff and Community Department Managers and Community Team Members effectively. Ability to recognize and communicate problems appropriately. Demonstrates team player with a positive attitude; able to work with Community Team Members and Regional Company staff. Ability to maintain accurate records and provide information as requested and required. Ability to relate to the public, Residents, families, Community Team Members and other professionals appropriately. Ability to communicate proficiently in English, verbally and in writing Ability to work flexible hours to meet requirements of the job and be on call. Maintains car in good working order, current driver’s license in good standing and auto insurance meeting company minimums is current. Ability to organize their time, follow-up with the ability to perform job tasks efficiently. Ability to teach/train others effectively. Availability to work evenings, weekends and holidays as necessary. Physical Requirements
This position will require up to 100% travel on a regular basis. Ability to transfer residents. Ability to lift up to 50 pounds occasionally; 35 pounds regularly. Routinely requires pushing, pulling, bending, walking, reaching and stooping. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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The Operations Specialist will assume the Executive Director position where vacancies exist in order to provide strong and effective leadership to the community during an Executive Director transition. This position serves to ensure the community operations remain stable and is expected to have an immediate positive impact on the community. Responsible for day-to-day operations of the Community, and the protection of Community assets. Demonstrates knowledge of and assures compliance with all laws, rules, regulations, policies and procedures. Oversight of the Community management, Community Department Managers and all Community Team Members in the administration and provision of Resident services. Promotes the Company’s mission statement. The Operations Specialist will
Assess and manage the current situation Oversee the business processes and operations Support the department heads Have an immediate impact on the community Be immediately productive Minimize the risk of things going wrong Be responsible and accountable for results Make certain that effective communication occurs Ensure that the needs of the residents continue to be met Be responsible for the day-to-day operation of the community Responsibilities
Provides direct and indirect supervision of the community operation along with training, coaching, counseling, and performance evaluations of all staff members. Ensures that the nursing services provided meet the needs of the residents in accordance with the developed service plans and that the service plans meet the required state codes and company policies. Ensures that census expectations are met and that the resident admission process documentation is completed in a timely manner and in accordance with established policy and procedure. Oversees the recruitment and retention of qualified staff throughout the community, making sure background checks, reference checks and licenses are cleared before the employee is released to work Ensures that staff has opportunities for ongoing training by way of in-service programs and specific educational workshops to meet the needs of the licensure and the needs of our current and future residents Conducts the weekly management meetings, morning stand-up meetings and monthly all staff meetings. Motivates employees through staff appreciation, recognition, and incentive programs. Promotes positive employee relations, addresses concern timely and resolves grievances as quickly as reasonably possible. Oversees the community budget, providing guidance and training to department heads on the maintenance of the overall community budget. Monitors operations of the community on a regular basis and prepares quality review audits and monthly variance reports. Maintains and facilitates open lines of communication between corporate, regional and community staff Prepares daily, weekly, and monthly reports in accordance to company policy or federal/state regulations as assigned by regional director of operations. Maintains outreach and education with the community to ensure positive relationship with community resource Works to resolve issues identified by residents, family members, and staff or outside representative. Keeps Regional Manager up to date on developments. Oversees the building and grounds to ensure they are maintained in good repair, clean, free of trash and litter. Ensures that routine safety inspections and monthly fire drills are conducted on a routine basis. Education and Experience
Three or more years of experience as an ED in senior housing. Multi-state experience is preferred. High school diploma required. College credits or degree preferred or satisfy state experience requirements. Meet continuing education requirements and certifications on job classification and position, including state requirements Skill/Knowledge Requirements
Ability to communicate and work with all levels of the Company’s management staff and Community Department Managers and Community Team Members effectively. Ability to recognize and communicate problems appropriately. Demonstrates team player with a positive attitude; able to work with Community Team Members and Regional Company staff. Ability to maintain accurate records and provide information as requested and required. Ability to relate to the public, Residents, families, Community Team Members and other professionals appropriately. Ability to communicate proficiently in English, verbally and in writing Ability to work flexible hours to meet requirements of the job and be on call. Maintains car in good working order, current driver’s license in good standing and auto insurance meeting company minimums is current. Ability to organize their time, follow-up with the ability to perform job tasks efficiently. Ability to teach/train others effectively. Availability to work evenings, weekends and holidays as necessary. Physical Requirements
This position will require up to 100% travel on a regular basis. Ability to transfer residents. Ability to lift up to 50 pounds occasionally; 35 pounds regularly. Routinely requires pushing, pulling, bending, walking, reaching and stooping. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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