Director, Operations
The Association of Technology, Management and Applied Engineering, Orlando, Florida, us, 32885
By joining Sedgwick, you'll be part of something truly meaningful. Sedgwick’s 33,000 colleagues work every day to help people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy a healthy work‑life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplace
Certified as a Great Place to Work®
Fortune Best Workplace in Financial Services & Insurance
Director, Operations Team Collaboration and Hybrid Work Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:
Dubuque, IA
: 4141 Westmark Drive, Dubuque, IA 52002
Cedar Rapids, IA
: 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
Coralville, IA
: 3273 Ridgeway Drive Coralville IA 52241
Dublin, OH
: 5500 Glendon Court Dublin OH 43016
New Albany, OH
: 7795 Walton Parkway New Albany, OH 43054
Chicago, IL
: 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604
Indianapolis, IN
: 8909 Purdue Road Suite 501 Indianapolis, IN 46268
> Irving, TX
: 2201 W. Royal Lane Suite 125 Irving, TX 75063 Memphis, TN
: 8125 Sedgwick Way, Memphis TN 38125
Southfield, MI
: 300 Galleria Officentre Southfield MI 48034
Orlando, FL
: 12650 Ingenuity Dr Orlando FL 32826
Eden Prairie, MN
: 11000 Prairie Lakes Drive Eden Prairie, MN 55344
West Hills, CA
: 8521 Fallbrook Ave West Hills, CA 91304
Primary Purpose To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50‑99 colleagues.
Essential Functions and Responsibilities
Responsible for overall operations management for all assigned locations/offices.
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
Establishes business plan with goals and objectives for the partnership and locations/offices.
Monitors management reports relating to the partner/office performance.
Assists with the coordination of sales and client service efforts.
Additional Functions and Responsibilities
Performs other duties as assigned.
Supports the organization’s quality program(s).
Travels as required.
Supervisory Responsibilities
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
Qualifications Education & Licensing Bachelor’s degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience.
Skills and Knowledge
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:
Computer keyboarding, travel required
Auditory/Visual:
Hearing, vision and talking
Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
#J-18808-Ljbffr
Newsweek Recognizes Sedgwick as America’s Greatest Workplace
Certified as a Great Place to Work®
Fortune Best Workplace in Financial Services & Insurance
Director, Operations Team Collaboration and Hybrid Work Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:
Dubuque, IA
: 4141 Westmark Drive, Dubuque, IA 52002
Cedar Rapids, IA
: 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
Coralville, IA
: 3273 Ridgeway Drive Coralville IA 52241
Dublin, OH
: 5500 Glendon Court Dublin OH 43016
New Albany, OH
: 7795 Walton Parkway New Albany, OH 43054
Chicago, IL
: 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604
Indianapolis, IN
: 8909 Purdue Road Suite 501 Indianapolis, IN 46268
> Irving, TX
: 2201 W. Royal Lane Suite 125 Irving, TX 75063 Memphis, TN
: 8125 Sedgwick Way, Memphis TN 38125
Southfield, MI
: 300 Galleria Officentre Southfield MI 48034
Orlando, FL
: 12650 Ingenuity Dr Orlando FL 32826
Eden Prairie, MN
: 11000 Prairie Lakes Drive Eden Prairie, MN 55344
West Hills, CA
: 8521 Fallbrook Ave West Hills, CA 91304
Primary Purpose To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50‑99 colleagues.
Essential Functions and Responsibilities
Responsible for overall operations management for all assigned locations/offices.
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
Establishes business plan with goals and objectives for the partnership and locations/offices.
Monitors management reports relating to the partner/office performance.
Assists with the coordination of sales and client service efforts.
Additional Functions and Responsibilities
Performs other duties as assigned.
Supports the organization’s quality program(s).
Travels as required.
Supervisory Responsibilities
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
Qualifications Education & Licensing Bachelor’s degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience.
Skills and Knowledge
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:
Computer keyboarding, travel required
Auditory/Visual:
Hearing, vision and talking
Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
#J-18808-Ljbffr