Deputy CIO/Assistant Director of Information Technology
Canyon County, Caldwell, Idaho, United States, 83607
Overview
The Deputy Chief Information Officer (Deputy CIO) serves as a strategic partner to the CIO, supporting the County’s technology vision, strategy and operational excellence. This role is responsible for the management of the operational and development functions for the Information Technology Department, including countywide telephone and copier services, IT helpdesk and operations, County’s mail distribution as well as the development and implementation of proprietary systems. The Deputy CIO collaborates with stakeholders across the county to align IT solutions with business objectives, improve operational efficiencies, and support growth through modern technology infrastructure.
Key Responsibilities Strategic Leadership:
Assist the CIO in defining and implementing the County’s IT strategy and roadmap.
Provide Leadership and direction to IT teams to ensure alignment with County’s needs and goals.
Conducts research to remain up-to-date and knowledgeable in regard to industry trends and emerging technologies in anticipation of new business processes and system alterations.
Support the development and execution of digital transformation initiatives.
Attends meetings as necessary and/or as requested by CIO
Act as technology advocate across the organization, communicating and recommending the need and value of IT solutions to employees, Directors and Elected Officials.
Operations And Development Management:
Oversees daily IT operations and development teams ensuring reliable and secure systems and services
Lead County-wide technology projects, managing scope, budget, resources and timelines
Provides metrics concerning the effectiveness of IT systems, help desk and technical support.
People and Team Management:
Mentor, develop, and inspire IT staff, fostering a culture of innovation, collaboration and accountability.
Assists in addressing and resolving problems with operations and development staff performance and work product.
Assist in hiring, training and evaluating operations and development IT staff, ensuring a high-performing IT Team.
Support succession planning and professional development initiatives for IT employees.
Vendor Management:
Interviews, identifies, and qualifies potential vendors or suppliers to secure more cost-effective sources of products and services.
Monitors vendors, service providers, out-sourcing and/or contractor performance to ensure quality of service.
Supervises the tracking and maintaining of copies of software licenses, warranties, maintenance agreements and vendor contracts.
Negotiates pricing, terms and conditions of sale and warranties of goods and/or products with key suppliers and vendors.
Other Duties And Responsibilities:
Performs all work duties and activities in accordance with County policies, procedures and safety practices.
Completes special projects as requested.
Performs other related duties as required.
Qualifications Knowledge of:
Customer service best practice, techniques and objectives.
Operation of standard office equipment, including a personal computer and job-related software;
English grammar and punctuation.
Current office practices and procedure.
Supervisory, evaluation and training techniques and practice.
Budget and accounting practices and procedure.
Customer support tracking and performance procedure.
Excellent knowledge of technology environments, including telecommunications, networks programming media, and desktops.
Record keeping and filing practices and procedures.
Microsoft and other technology licensing methodologies.
Skilled in:
Group collaboration, planning, organization assessment and application services.
Understanding of the organization’s goals and objectives.
Communication skill in motivating the IT management team.
Ability To:
Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity.
Effectively communicate both verbally and in writing.
Ability to motivate in a team oriented collaborative environment.
Appropriately guide the customer service functions of the county, providing effective technical and operation support to the county’s computer equipment and application users.
Evaluate and analyze customer needs to provide exceptional customer service.
Maintain records efficiently and accurately and to prepare clear and concise reports.
Perform duties accurately and efficiently under time sensitive deadlines, including setting task priorities.
Respond courteously to customer inquiries;
Work independently and deal effectively with project deadlines.
Maintain effective working relationships with other County employees, supervisory personnel, department employees, state and local elected officials and the public.
Education And Experience:
Bachelor’s Degree in Computer Science, Mathematics or similar field preferred;
4+ years technical support experience performing the above identified or related duties; AND
At least Five (5) to Seven (7) years of management or supervisory experience leading IT teams; OR
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Special Qualifications:
Must possess a valid Driver’s License;
Must successfully complete a background investigation, including a polygraph examination, through the National Crime Information Center (NCIC).
Essential Physical Abilities:
Clear speech and hearing ability, with or without an accommodation, to follow verbal instructions and communicate effectively by phone and in person
Clarity of sight, with or without an accommodation, to read instructions, review and organize documents
Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks
Ability to lift 25lbs
Disclaimer To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.
EOE Statement Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.
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Key Responsibilities Strategic Leadership:
Assist the CIO in defining and implementing the County’s IT strategy and roadmap.
Provide Leadership and direction to IT teams to ensure alignment with County’s needs and goals.
Conducts research to remain up-to-date and knowledgeable in regard to industry trends and emerging technologies in anticipation of new business processes and system alterations.
Support the development and execution of digital transformation initiatives.
Attends meetings as necessary and/or as requested by CIO
Act as technology advocate across the organization, communicating and recommending the need and value of IT solutions to employees, Directors and Elected Officials.
Operations And Development Management:
Oversees daily IT operations and development teams ensuring reliable and secure systems and services
Lead County-wide technology projects, managing scope, budget, resources and timelines
Provides metrics concerning the effectiveness of IT systems, help desk and technical support.
People and Team Management:
Mentor, develop, and inspire IT staff, fostering a culture of innovation, collaboration and accountability.
Assists in addressing and resolving problems with operations and development staff performance and work product.
Assist in hiring, training and evaluating operations and development IT staff, ensuring a high-performing IT Team.
Support succession planning and professional development initiatives for IT employees.
Vendor Management:
Interviews, identifies, and qualifies potential vendors or suppliers to secure more cost-effective sources of products and services.
Monitors vendors, service providers, out-sourcing and/or contractor performance to ensure quality of service.
Supervises the tracking and maintaining of copies of software licenses, warranties, maintenance agreements and vendor contracts.
Negotiates pricing, terms and conditions of sale and warranties of goods and/or products with key suppliers and vendors.
Other Duties And Responsibilities:
Performs all work duties and activities in accordance with County policies, procedures and safety practices.
Completes special projects as requested.
Performs other related duties as required.
Qualifications Knowledge of:
Customer service best practice, techniques and objectives.
Operation of standard office equipment, including a personal computer and job-related software;
English grammar and punctuation.
Current office practices and procedure.
Supervisory, evaluation and training techniques and practice.
Budget and accounting practices and procedure.
Customer support tracking and performance procedure.
Excellent knowledge of technology environments, including telecommunications, networks programming media, and desktops.
Record keeping and filing practices and procedures.
Microsoft and other technology licensing methodologies.
Skilled in:
Group collaboration, planning, organization assessment and application services.
Understanding of the organization’s goals and objectives.
Communication skill in motivating the IT management team.
Ability To:
Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity.
Effectively communicate both verbally and in writing.
Ability to motivate in a team oriented collaborative environment.
Appropriately guide the customer service functions of the county, providing effective technical and operation support to the county’s computer equipment and application users.
Evaluate and analyze customer needs to provide exceptional customer service.
Maintain records efficiently and accurately and to prepare clear and concise reports.
Perform duties accurately and efficiently under time sensitive deadlines, including setting task priorities.
Respond courteously to customer inquiries;
Work independently and deal effectively with project deadlines.
Maintain effective working relationships with other County employees, supervisory personnel, department employees, state and local elected officials and the public.
Education And Experience:
Bachelor’s Degree in Computer Science, Mathematics or similar field preferred;
4+ years technical support experience performing the above identified or related duties; AND
At least Five (5) to Seven (7) years of management or supervisory experience leading IT teams; OR
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Special Qualifications:
Must possess a valid Driver’s License;
Must successfully complete a background investigation, including a polygraph examination, through the National Crime Information Center (NCIC).
Essential Physical Abilities:
Clear speech and hearing ability, with or without an accommodation, to follow verbal instructions and communicate effectively by phone and in person
Clarity of sight, with or without an accommodation, to read instructions, review and organize documents
Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks
Ability to lift 25lbs
Disclaimer To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.
EOE Statement Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.
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