Overview
Job ID: 34598 - Call Center Representative Agency: Office of Attorney General / Division of Criminal Investigation Location: Pierre, SD Salary: $23.00 Pay Grade: GH Closing Date: 2.3.26 This is a full-time position with the Office of the Attorney General. For more information, visit the Office of the Attorney General website. The South Dakota Office of the Attorney General and Division of Criminal Investigation is seeking a Call Center Representative for the Statewide Automated Victim Information and Notification (SAVIN) program. The SAVIN program centralizes and automates the victim notifications process for Courts, Corrections, and local jails in South Dakota through a SAVIN application and web portal. The system can provide minimal information online and notifications via phone, text, email, and postal mail. Responsibilities
Monitor and address tasks in the SAVIN application queues. Contact victims regarding high-priority notifications. Monitor the SAVIN email inbox daily and respond accordingly. Manage inbound and outbound SAVIN mail. Answer inquiries via inbound phone calls and emails regarding: Questions about offender and notification information Assistance with victim and interested party registrations Resetting passwords Updating victim and interested party contact information General SAVIN program inquiries Perform other SAVIN program duties as needed. Qualifications
The Ideal Candidate Will Have Minimum of an Associate’s Degree, at least 1 year of customer service experience, and some experience working with or in a legal or law enforcement field. Knowledge, Skills, and Abilities Proficient oral and written communication Experience working with victims Experience working with law enforcement Basic computer skills Skill To Train others Provide oral and written communication on behalf of the program Answer incoming calls Operate Microsoft Office products Handle data and process management Create and maintain documentation Ability To Show empathy, courtesy, patience, and respect to all callers Pay attention to detail Establish effective working relationships This position is exempt from the Civil Service Act and eligible for Veterans’ Preference per ARSD 55:10:02:08. Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. Applicants will undergo an abuse and neglect screening. Offers of employment are conditional upon successful completion of a drug screening. The State of South Dakota does not sponsor work visas for new or existing employees. All hires must verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. E-Verify will be used to confirm employment eligibility upon hire. The State of South Dakota offers a comprehensive benefits package including health insurance options, paid holidays, vacation and sick leave, dental, vision, retirement benefits, and more. This position is a member of Class A retirement under SDRS. Details are available on the state benefits site. Must apply online:
https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=3DC
(email submissions will not be accepted). South Dakota Bureau of Human Resources Telephone: 605.773.3148 Email: careers@state.sd.us http://bhr.sd.gov/workforus "An Equal Opportunity Employer"
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Job ID: 34598 - Call Center Representative Agency: Office of Attorney General / Division of Criminal Investigation Location: Pierre, SD Salary: $23.00 Pay Grade: GH Closing Date: 2.3.26 This is a full-time position with the Office of the Attorney General. For more information, visit the Office of the Attorney General website. The South Dakota Office of the Attorney General and Division of Criminal Investigation is seeking a Call Center Representative for the Statewide Automated Victim Information and Notification (SAVIN) program. The SAVIN program centralizes and automates the victim notifications process for Courts, Corrections, and local jails in South Dakota through a SAVIN application and web portal. The system can provide minimal information online and notifications via phone, text, email, and postal mail. Responsibilities
Monitor and address tasks in the SAVIN application queues. Contact victims regarding high-priority notifications. Monitor the SAVIN email inbox daily and respond accordingly. Manage inbound and outbound SAVIN mail. Answer inquiries via inbound phone calls and emails regarding: Questions about offender and notification information Assistance with victim and interested party registrations Resetting passwords Updating victim and interested party contact information General SAVIN program inquiries Perform other SAVIN program duties as needed. Qualifications
The Ideal Candidate Will Have Minimum of an Associate’s Degree, at least 1 year of customer service experience, and some experience working with or in a legal or law enforcement field. Knowledge, Skills, and Abilities Proficient oral and written communication Experience working with victims Experience working with law enforcement Basic computer skills Skill To Train others Provide oral and written communication on behalf of the program Answer incoming calls Operate Microsoft Office products Handle data and process management Create and maintain documentation Ability To Show empathy, courtesy, patience, and respect to all callers Pay attention to detail Establish effective working relationships This position is exempt from the Civil Service Act and eligible for Veterans’ Preference per ARSD 55:10:02:08. Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. Applicants will undergo an abuse and neglect screening. Offers of employment are conditional upon successful completion of a drug screening. The State of South Dakota does not sponsor work visas for new or existing employees. All hires must verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. E-Verify will be used to confirm employment eligibility upon hire. The State of South Dakota offers a comprehensive benefits package including health insurance options, paid holidays, vacation and sick leave, dental, vision, retirement benefits, and more. This position is a member of Class A retirement under SDRS. Details are available on the state benefits site. Must apply online:
https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=3DC
(email submissions will not be accepted). South Dakota Bureau of Human Resources Telephone: 605.773.3148 Email: careers@state.sd.us http://bhr.sd.gov/workforus "An Equal Opportunity Employer"
#J-18808-Ljbffr