Overview
Somerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in locations including Las Vegas, Hawaii and Orlando.
Role As a Sales & Marketing Coordinator your role will support and assist our sales and marketing departments in tour reception, gifting, sales administration functions, and salesroom food & beverage while providing best in class customer service.
Responsibilities
Check in each guest in a welcoming and timely manner and ensure the guest is properly qualified for the salesroom.
Ensure salesroom and podium room setup and routine straightening and refreshing throughout the day.
Prepare daily reports for sales with accurate data entry and reporting.
Be an ambassador for the sales team and process.
Provide accurate validation of customer information and qualifications.
Complete customer credit screening.
Complete customer tour check-in.
Complete supply stocking (general and salesroom).
Assist in the gifting area when necessary.
Assist in transportation coordination.
Resolve escalated guest issues and complaints, and address gifting issues or other challenges to ensure guest satisfaction.
Maintain politeness and courtesy.
Provide a great welcome experience and constant attention from first contact until the guest is gifted and completes the sales presentation.
Qualifications
Minimum one year customer service or customer facing experience.
Outgoing and positive personality.
Strong desire to work, serve internal and external customers, and work with people; team oriented.
Ability to multi-task in a fast paced environment.
Excellent communication skills, verbal and written.
Detail oriented with strong organizational skills.
Ability to work independently with minimal supervision.
Ability to manage daily, weekly deadlines.
Must be able to have a flexible work schedule.
Revenue/Budgetary/Staff Responsibility
No budgetary responsibility
Physical Requirements
Sitting: Occasionally
Standing: Frequently
Walking: Frequently
Driving: N/A
Bending (from waist): Frequently
Crouching (squat): Frequently
Kneeling: Frequently
Crawling: N/A
Climbing (stairs): Frequently
Climbing (ladder): N/A
Twisting: Frequently
Reaching: Frequently
Wrist Motion: Frequently
Carrying Requirements
Items Carried: Boxes, cases of water, cases of soda
Distance: Varies
Times Per Day: 1-4
Maximum Weight: 40-50 pounds
Moving/Lifting Requirements
Items Moved/Lifted: Boxes, cases of water, cases of soda
Times Per Day: 1-4
Maximum Weight: 40-50 pounds
Moving/Lifting Levels/Heights
Floor: Frequently
Knee: Frequently
Waist: Frequently
Chest: Frequently
Overhead: Frequently
Push/Pull Requirements
Item Name: Bell Cart / Utility Cart Frequency: Frequently
Item Name: Click here to enter text. Frequency: N/A
Item Name: Click here to enter text. Frequency: N/A
Item Name: Click here to enter text. Frequency: N/A
Environmental Conditions
Inside/Outside: Yes
Hot/Cold Temperatures: Yes
Wet: No
Noise: Yes
Power Equipment: No
Traffic Hazards: No
Chemical Hazards: No
Heights: No
Dust: Yes
Close Quarters: Yes
Fumes/Odors: No
Compensation Salary: $14 hourly
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Role As a Sales & Marketing Coordinator your role will support and assist our sales and marketing departments in tour reception, gifting, sales administration functions, and salesroom food & beverage while providing best in class customer service.
Responsibilities
Check in each guest in a welcoming and timely manner and ensure the guest is properly qualified for the salesroom.
Ensure salesroom and podium room setup and routine straightening and refreshing throughout the day.
Prepare daily reports for sales with accurate data entry and reporting.
Be an ambassador for the sales team and process.
Provide accurate validation of customer information and qualifications.
Complete customer credit screening.
Complete customer tour check-in.
Complete supply stocking (general and salesroom).
Assist in the gifting area when necessary.
Assist in transportation coordination.
Resolve escalated guest issues and complaints, and address gifting issues or other challenges to ensure guest satisfaction.
Maintain politeness and courtesy.
Provide a great welcome experience and constant attention from first contact until the guest is gifted and completes the sales presentation.
Qualifications
Minimum one year customer service or customer facing experience.
Outgoing and positive personality.
Strong desire to work, serve internal and external customers, and work with people; team oriented.
Ability to multi-task in a fast paced environment.
Excellent communication skills, verbal and written.
Detail oriented with strong organizational skills.
Ability to work independently with minimal supervision.
Ability to manage daily, weekly deadlines.
Must be able to have a flexible work schedule.
Revenue/Budgetary/Staff Responsibility
No budgetary responsibility
Physical Requirements
Sitting: Occasionally
Standing: Frequently
Walking: Frequently
Driving: N/A
Bending (from waist): Frequently
Crouching (squat): Frequently
Kneeling: Frequently
Crawling: N/A
Climbing (stairs): Frequently
Climbing (ladder): N/A
Twisting: Frequently
Reaching: Frequently
Wrist Motion: Frequently
Carrying Requirements
Items Carried: Boxes, cases of water, cases of soda
Distance: Varies
Times Per Day: 1-4
Maximum Weight: 40-50 pounds
Moving/Lifting Requirements
Items Moved/Lifted: Boxes, cases of water, cases of soda
Times Per Day: 1-4
Maximum Weight: 40-50 pounds
Moving/Lifting Levels/Heights
Floor: Frequently
Knee: Frequently
Waist: Frequently
Chest: Frequently
Overhead: Frequently
Push/Pull Requirements
Item Name: Bell Cart / Utility Cart Frequency: Frequently
Item Name: Click here to enter text. Frequency: N/A
Item Name: Click here to enter text. Frequency: N/A
Item Name: Click here to enter text. Frequency: N/A
Environmental Conditions
Inside/Outside: Yes
Hot/Cold Temperatures: Yes
Wet: No
Noise: Yes
Power Equipment: No
Traffic Hazards: No
Chemical Hazards: No
Heights: No
Dust: Yes
Close Quarters: Yes
Fumes/Odors: No
Compensation Salary: $14 hourly
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