Customer Service Representative - McComb, OH
WesBanco Bank Inc., Mc Comb, Ohio, United States, 45858
Overview
Job Title:
Customer Service Representative
Location:
McComb, Ohio, United States
Area of Interest:
Customer Experience
All Locations:
McComb, Ohio, United States
Work Hours per Week:
22.5
Full-Time/Part-Time:
Part-time
Job Code:
#12-8736
Location Details This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be at the McComb banking center.
Essential Functions
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Qualifications
Requirements:
High school diploma or GED required. Cash handling and customer service experience preferred.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Acknowledgements The description above is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position.
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Customer Service Representative
Location:
McComb, Ohio, United States
Area of Interest:
Customer Experience
All Locations:
McComb, Ohio, United States
Work Hours per Week:
22.5
Full-Time/Part-Time:
Part-time
Job Code:
#12-8736
Location Details This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be at the McComb banking center.
Essential Functions
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Qualifications
Requirements:
High school diploma or GED required. Cash handling and customer service experience preferred.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Acknowledgements The description above is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position.
#J-18808-Ljbffr