Position Title
Customer Service Representative
Job Posting Closing Date
02/02
Job Details Provo City is looking for a full time Customer Service Representative to support the City’s utility billing and inbound call system. Civic‑minded individuals interested in supporting the services provided to the residents of Provo City are strongly encouraged to apply.
Compensation Pay Rate: (G22) $20.95 - $28.88 per hour
Provo City offers generous employer‑paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, and others. For more information about benefits click here.
Responsibilities
Interact with customers in person, over the phone, by mail, or by utilizing other electronic communications to respond to customer questions and concerns about utility services and/or general City information.
Route inquiries to appropriate staff.
Review service applications.
Enter or edit customer account information.
Schedule service connects and disconnects and initiate work orders.
Collect payments including handling cash or processing checks and electronic payments.
Initiate processing of refunds and issue same.
Take fingerprints of customers.
Document approved special exceptions.
Monitor accounts for theft or abuse.
Prepare various month‑end reports for supervisor.
Maintain various performance statistics.
Perform filing and clerical functions.
May perform basic business
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Customer Service Representative
Job Posting Closing Date
02/02
Job Details Provo City is looking for a full time Customer Service Representative to support the City’s utility billing and inbound call system. Civic‑minded individuals interested in supporting the services provided to the residents of Provo City are strongly encouraged to apply.
Compensation Pay Rate: (G22) $20.95 - $28.88 per hour
Provo City offers generous employer‑paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, and others. For more information about benefits click here.
Responsibilities
Interact with customers in person, over the phone, by mail, or by utilizing other electronic communications to respond to customer questions and concerns about utility services and/or general City information.
Route inquiries to appropriate staff.
Review service applications.
Enter or edit customer account information.
Schedule service connects and disconnects and initiate work orders.
Collect payments including handling cash or processing checks and electronic payments.
Initiate processing of refunds and issue same.
Take fingerprints of customers.
Document approved special exceptions.
Monitor accounts for theft or abuse.
Prepare various month‑end reports for supervisor.
Maintain various performance statistics.
Perform filing and clerical functions.
May perform basic business
#J-18808-Ljbffr