Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high‑quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance, risk management and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To enable our people to have long, successful careers here at CFSI, we offer competitive compensation, great benefits and professional development and advancement opportunities. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities A Senior Teller 2 monitors branch service operations in a large or very large branch by assisting and training less experienced tellers, overseeing the vault and being responsible for branch cash levels, and preparing required operational and regulatory reports. These duties also include performing customer transactions on the teller line.
Essential Responsibilities
Routinely perform transactions on the service line to provide quality customer service and a positive banking experience by handling financial transactions (i.e., cashing checks, handling deposits/withdrawals, etc.) in a professional manner.
Actively listen for potential sales opportunities, promote specific bank products and services, and refer customers accordingly.
Conduct customer transactions with accuracy and prepare daily balancing within established operational standards.
Oversee and provide guidance to tellers during daily branch service operations to ensure excellent customer service and adherence to bank procedures.
Balance branch cash, monitor cash levels, and order cash from or ship cash to the Federal Reserve when necessary.
Prepare required regulatory, internal and operational reports.
Participate in audits of key branch functions.
May perform duties of a Customer Service Representative as needed.
Maintain knowledge of daily ATM balancing and maintenance, if applicable.
Perform other duties as assigned or directed.
Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position; ensure adherence to policies, procedures and internal controls, and meet all training requirements in a timely manner.
Education, Training and Requirements
High School Diploma or GED.
Internal product and services knowledge.
All applicants must be 18 years of age or older.
Travel to surrounding branches as needed.
Skills
Accurate and proficient math.
Documentation skills with attention to detail.
Excellent interpersonal and communication skills.
Clear thinking and ability to stay focused.
Thorough knowledge of bank products.
Demonstrated leadership qualities.
Consistent demonstration of the company’s core values: strong work ethic, integrity, respect for others, responsibility, transparency and humility.
Experience
Four (4) years of teller experience normally required.
Ancillary Duties As an integral member of the branch, this position is also responsible for providing assistance wherever necessary to help the branch and the bank achieve their annual goals.
Other Job Information Hours:
37.5 hours per week
Minimum Salary:
USD $19.00/Hr.
Maximum Salary:
USD $25.60/Hr.
Compensation:
Commensurate with experience plus potential for annual merit increase. In addition to a competitive salary, you will receive benefits including 11 paid holidays, paid vacation, medical, vision & dental insurance, 401(k) with generous match, pension, tuition reimbursement, banking discounts and more.
Physical Requirements:
The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit, use hands and fingers, reach with hands or arms, speak and hear, and occasionally lift or move up to 25 pounds. Specific vision abilities required include close vision and the ability to focus.
The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status or any other characteristic protected by applicable federal, state or local law.
To request accommodations for a qualified individual with a disability, please contact the Human Resources Department.
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Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To enable our people to have long, successful careers here at CFSI, we offer competitive compensation, great benefits and professional development and advancement opportunities. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities A Senior Teller 2 monitors branch service operations in a large or very large branch by assisting and training less experienced tellers, overseeing the vault and being responsible for branch cash levels, and preparing required operational and regulatory reports. These duties also include performing customer transactions on the teller line.
Essential Responsibilities
Routinely perform transactions on the service line to provide quality customer service and a positive banking experience by handling financial transactions (i.e., cashing checks, handling deposits/withdrawals, etc.) in a professional manner.
Actively listen for potential sales opportunities, promote specific bank products and services, and refer customers accordingly.
Conduct customer transactions with accuracy and prepare daily balancing within established operational standards.
Oversee and provide guidance to tellers during daily branch service operations to ensure excellent customer service and adherence to bank procedures.
Balance branch cash, monitor cash levels, and order cash from or ship cash to the Federal Reserve when necessary.
Prepare required regulatory, internal and operational reports.
Participate in audits of key branch functions.
May perform duties of a Customer Service Representative as needed.
Maintain knowledge of daily ATM balancing and maintenance, if applicable.
Perform other duties as assigned or directed.
Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position; ensure adherence to policies, procedures and internal controls, and meet all training requirements in a timely manner.
Education, Training and Requirements
High School Diploma or GED.
Internal product and services knowledge.
All applicants must be 18 years of age or older.
Travel to surrounding branches as needed.
Skills
Accurate and proficient math.
Documentation skills with attention to detail.
Excellent interpersonal and communication skills.
Clear thinking and ability to stay focused.
Thorough knowledge of bank products.
Demonstrated leadership qualities.
Consistent demonstration of the company’s core values: strong work ethic, integrity, respect for others, responsibility, transparency and humility.
Experience
Four (4) years of teller experience normally required.
Ancillary Duties As an integral member of the branch, this position is also responsible for providing assistance wherever necessary to help the branch and the bank achieve their annual goals.
Other Job Information Hours:
37.5 hours per week
Minimum Salary:
USD $19.00/Hr.
Maximum Salary:
USD $25.60/Hr.
Compensation:
Commensurate with experience plus potential for annual merit increase. In addition to a competitive salary, you will receive benefits including 11 paid holidays, paid vacation, medical, vision & dental insurance, 401(k) with generous match, pension, tuition reimbursement, banking discounts and more.
Physical Requirements:
The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit, use hands and fingers, reach with hands or arms, speak and hear, and occasionally lift or move up to 25 pounds. Specific vision abilities required include close vision and the ability to focus.
The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status or any other characteristic protected by applicable federal, state or local law.
To request accommodations for a qualified individual with a disability, please contact the Human Resources Department.
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