Hearing Instrument Sales Specialist Trainee (Auburn, Angola, & Fort Wayne, IN)
Starkey Hearing, Fort Wayne, Indiana, United States, 46804
Overview
At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through the Patient Journey philosophy, driven by the unique needs of patients and guidance in choosing the best hearing solutions to enhance lifestyle and well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (Starkey Retail), a subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs. Responsibilities
Provide Patient Journey Experience through counseling and instruction. Complete requirements for state temporary license. Learn to conduct patient diagnostics. Train with licensed specialists to complete practicum hours, which may include travel to other regions. Learn to conduct comprehensive hearing evaluations to identify type and degree of hearing loss. Learn to make appropriate recommendations based on hearing test results. Become proficient in troubleshooting, repairing and servicing all types of hearing instruments and accessories. Attend the Patient Journey Protocol class and observe other specialists in their practice of the Patient Journey. Train with a Specialist or Audiologist on difficult fittings. Learn the Starkey product line and programming of hearing instruments; travel to Starkey training events may be required. Learn tactics and styles of hearing aid sales and accessories. Train and work with patients via TeleHear and learn to use tools for remote patient care, including programs such as TEAMS, VSEE and GoTo Meeting, and online tools to adjust and fit patients offsite. Train with area specialists on patient care, ensuring patient comfort and understanding of needs and requests. Assist in TeleHear-based patient interactions and remote fittings. Results – Performance Measures
Attendance at meetings Create a calendar for each location Assessment of dispensing skills Patient satisfaction Providing timely data for insurance billing Diagnostic skills Other Duties
Support Northland Employee Corporate and/or Department Guidelines. Check and verify quality. Support corporate health and safety objectives. Be adaptable and perform other essential duties as assigned. Job Requirements
Minimum education, certification and experience requirements:
Education:
High school required; college degree preferred or equivalent work history in a healthcare or technical field; Bachelor’s in Speech and Hearing Sciences/Communication Disorders ideal. Experience:
1+ years of sales experience preferred and/or background in medical or hearing aid industry. Knowledge:
Knowledge of the hearing aid industry is a plus. Skills & Abilities: Ability to organize and execute a plan Good problem solving, analytical abilities, verbal and written communication, organizational and interpersonal skills Comfortable working with online computer systems and programs Public speaking experience and training Salary and Other Compensation
The annual hourly rate for this position ranges from $16.00–$24.04 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions based upon performance results. There is no guarantee of payout. Benefits
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick and safe time, and 6 paid holidays annually. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be such a listing of the skills and abilities required to do the job. They describe the general nature of the job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through the Patient Journey philosophy, driven by the unique needs of patients and guidance in choosing the best hearing solutions to enhance lifestyle and well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (Starkey Retail), a subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs. Responsibilities
Provide Patient Journey Experience through counseling and instruction. Complete requirements for state temporary license. Learn to conduct patient diagnostics. Train with licensed specialists to complete practicum hours, which may include travel to other regions. Learn to conduct comprehensive hearing evaluations to identify type and degree of hearing loss. Learn to make appropriate recommendations based on hearing test results. Become proficient in troubleshooting, repairing and servicing all types of hearing instruments and accessories. Attend the Patient Journey Protocol class and observe other specialists in their practice of the Patient Journey. Train with a Specialist or Audiologist on difficult fittings. Learn the Starkey product line and programming of hearing instruments; travel to Starkey training events may be required. Learn tactics and styles of hearing aid sales and accessories. Train and work with patients via TeleHear and learn to use tools for remote patient care, including programs such as TEAMS, VSEE and GoTo Meeting, and online tools to adjust and fit patients offsite. Train with area specialists on patient care, ensuring patient comfort and understanding of needs and requests. Assist in TeleHear-based patient interactions and remote fittings. Results – Performance Measures
Attendance at meetings Create a calendar for each location Assessment of dispensing skills Patient satisfaction Providing timely data for insurance billing Diagnostic skills Other Duties
Support Northland Employee Corporate and/or Department Guidelines. Check and verify quality. Support corporate health and safety objectives. Be adaptable and perform other essential duties as assigned. Job Requirements
Minimum education, certification and experience requirements:
Education:
High school required; college degree preferred or equivalent work history in a healthcare or technical field; Bachelor’s in Speech and Hearing Sciences/Communication Disorders ideal. Experience:
1+ years of sales experience preferred and/or background in medical or hearing aid industry. Knowledge:
Knowledge of the hearing aid industry is a plus. Skills & Abilities: Ability to organize and execute a plan Good problem solving, analytical abilities, verbal and written communication, organizational and interpersonal skills Comfortable working with online computer systems and programs Public speaking experience and training Salary and Other Compensation
The annual hourly rate for this position ranges from $16.00–$24.04 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions based upon performance results. There is no guarantee of payout. Benefits
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick and safe time, and 6 paid holidays annually. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be such a listing of the skills and abilities required to do the job. They describe the general nature of the job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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