The Bank Teller (Concierge Banker) is responsible for assisting the assigned Banking Center in meeting and/or exceeding branch profitability goals by generating new and/or managing existing customers and ensuring that efficient, professional, and quality VIP service is delivered through the handling of various financial transactions whether in person or by telephone.
Who We Are
While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions. That’s a lot. We differentiate ourselves by offering a unique combination of banking, exceptional customer service, and digital banking tools to help customers manage their basic needs. This is part of our happier banking recipe. We encourage our bankers to exemplify our values daily. We Believe In
Giving back to our communities. Embracing change and evolution Building relationships based on trust and transparency Celebrating and embracing our diversity Perks and Benefits
Competitive salary/wage Comprehensive benefits package to include: Health, Vision, & Dental Insurance; 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1); Company Paid Life Insurance Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period Nine Paid Holidays, plus Birthday Leave and Community Service Leave Charitable donation match Employee celebrations Professional recognition And more! Responsibilities
Develop and maintain customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact, and determining appropriate products and/or services. Perform day-to-day operations to help achieve satisfactory scores on branch audits. Refer opportunities to ancillary lines of business. Assist customers with financial transactions. Cash checks within proper authorization levels and pay out money after verifying signatures, written and numerical amounts, and sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Record transactions and issue computer-generated receipts. Place holds on accounts. Assist customers with questions, concerns, and explanations or demonstrations of bank products or services offered. Recognize and pursue opportunities to cross-sell products and services based on the customer’s needs. Perform other duties as assigned. Qualifications
Provide excellent customer service while adhering to Forcht Bank’s mission, vision, and values. Ability to promote and cross-sell bank products and meet referral goals. Proficiency with Microsoft Office and banking information systems applicable to the role. Ability to deal effectively and tactfully with customers and work with a team across departments. Ability to work with little direct supervision and manage time efficiently. Strong attention to detail and ability to handle sensitive or confidential information. Ability to engage in structured tasks and follow rules or procedures. Strong communication skills with the ability to listen and understand customer needs. Knowledge of English language structure, grammar, and composition. Ability to manage time and prioritize tasks. Knowledge of arithmetic and its applications relevant to the position. Physical Demands and Abilities
Manual dexterity to handle coins and currency; use hands and fingers to handle and feel. Ability to listen, understand, and communicate effectively. Ability to arrange tasks in a specific order or pattern. Ability to identify and understand speech; see details at close range; and travel to other locations as needed. Ability to stand or sit for long periods and to lift up to 20 pounds. Ability to operate standard business equipment and look at a computer screen for extended periods. Other Requirements
May be required to attend activities outside the bank to stay abreast of new developments and regulatory changes. Drug-free and alcohol-free work requirement under the Drug Free Workplace Act of 1988. Must comply with Bank Secrecy Act rules, regulations, and requirements. Note: This document describes the general nature and level of work performed by the employee and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. EOE: We are committed to fair and equal treatment for everyone we employ. We are an Equal Opportunity Employer and value diversity. Employment, training, and promotional opportunities are available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, disability, genetic information, political affiliation, protected veteran status, or any other status protected by applicable law.
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While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions. That’s a lot. We differentiate ourselves by offering a unique combination of banking, exceptional customer service, and digital banking tools to help customers manage their basic needs. This is part of our happier banking recipe. We encourage our bankers to exemplify our values daily. We Believe In
Giving back to our communities. Embracing change and evolution Building relationships based on trust and transparency Celebrating and embracing our diversity Perks and Benefits
Competitive salary/wage Comprehensive benefits package to include: Health, Vision, & Dental Insurance; 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1); Company Paid Life Insurance Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period Nine Paid Holidays, plus Birthday Leave and Community Service Leave Charitable donation match Employee celebrations Professional recognition And more! Responsibilities
Develop and maintain customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact, and determining appropriate products and/or services. Perform day-to-day operations to help achieve satisfactory scores on branch audits. Refer opportunities to ancillary lines of business. Assist customers with financial transactions. Cash checks within proper authorization levels and pay out money after verifying signatures, written and numerical amounts, and sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Record transactions and issue computer-generated receipts. Place holds on accounts. Assist customers with questions, concerns, and explanations or demonstrations of bank products or services offered. Recognize and pursue opportunities to cross-sell products and services based on the customer’s needs. Perform other duties as assigned. Qualifications
Provide excellent customer service while adhering to Forcht Bank’s mission, vision, and values. Ability to promote and cross-sell bank products and meet referral goals. Proficiency with Microsoft Office and banking information systems applicable to the role. Ability to deal effectively and tactfully with customers and work with a team across departments. Ability to work with little direct supervision and manage time efficiently. Strong attention to detail and ability to handle sensitive or confidential information. Ability to engage in structured tasks and follow rules or procedures. Strong communication skills with the ability to listen and understand customer needs. Knowledge of English language structure, grammar, and composition. Ability to manage time and prioritize tasks. Knowledge of arithmetic and its applications relevant to the position. Physical Demands and Abilities
Manual dexterity to handle coins and currency; use hands and fingers to handle and feel. Ability to listen, understand, and communicate effectively. Ability to arrange tasks in a specific order or pattern. Ability to identify and understand speech; see details at close range; and travel to other locations as needed. Ability to stand or sit for long periods and to lift up to 20 pounds. Ability to operate standard business equipment and look at a computer screen for extended periods. Other Requirements
May be required to attend activities outside the bank to stay abreast of new developments and regulatory changes. Drug-free and alcohol-free work requirement under the Drug Free Workplace Act of 1988. Must comply with Bank Secrecy Act rules, regulations, and requirements. Note: This document describes the general nature and level of work performed by the employee and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. EOE: We are committed to fair and equal treatment for everyone we employ. We are an Equal Opportunity Employer and value diversity. Employment, training, and promotional opportunities are available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, disability, genetic information, political affiliation, protected veteran status, or any other status protected by applicable law.
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