Customer Service Representative
Survitec Group Limited, Providence, Rhode Island, United States
Vacancy Title: Customer Service Representative
Vacancy Location: North Kingstown RI, USA
Engagement Type: Permanent, Full Time
The Role
Are you ready to take the next step in your career and make a real impact in the Wearables PPE industry? Our passion is to protect lives; do you want your work to contribute to energy sector safety while growing with a global leader?
Survitec, the world’s leading survival technology company, is looking for a Customer Service Representative to join our Wearables division in North Kingstown RI, USA. This is a newly created role with a clear purpose: supporting our customer network and helping ensure life-saving equipment reaches those who need it most.
As a Customer Service Representative at Survitec, you won’t just process orders - you’ll be a trusted partner to our customers involved in the entire customer journey, from first quotation to after-sales support, ensuring every interaction is smooth, professional, and solution-focused.
You will collaborate with international teams and customers, supporting a direct role in protecting lives across all energy sectors throughout the Americas region.
If you’re motivated by purpose, thrive in a fast-paced environment, and enjoy solving complex challenges, this role is for you.
Key Responsibilities
Delivering advanced product information while resolving complex customer inquiries.
Processing quotations and orders (including customized requests) and coordinating delivery.
Building strong customer relationships through proactive outbound communication.
Acting as the first point of contact for customer complaints and escalations.
Maintaining accurate customer data to support business growth.
Understanding customer needs, offering technical guidance, and collaborating with technical specialists for tailored solutions.
Ensuring compliance with company policies, safety regulations, and industry standards.
Staying up to date with industry trends through training and development opportunities.
Performing additional duties as required by management.
About You 1-3 years of general work experience with comprehensive job-related customer service and administration experience.
It is important that you are customer- and user-oriented and are able to keep updated on markets, products, and customers related to the defined product portfolio. You will also be responsible for technical tender responses for projects within the defined product area.
Have the will and drive to open doors and create business opportunities.
Have service and customer focus in your DNA.
Be naturally outgoing, attentive, and trust-building.
Why You Should Work for Us
Professional Development Opportunities
Additionalday off to celebrate your birthday.
Company Anniversary Holiday Benefit
Gift card vouchers upon reaching 5 years of service.
Employee Assistance Programme
Workplace Reward & Recognition scheme
Health, Dental, Long-Term Disability and Life Insurance Cover
401(K) Retirement Benefit
Bi-weekly Pay Date
10 fully paid statutory holidays
Up to 80-160 hrs annual leave (Depending on length of service)
Hybrid/ remote work model
Who are Survitec and what do we do? Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.
How to Apply To Apply, please click the Apply button and submit your application via our website.
Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.
#J-18808-Ljbffr
Survitec, the world’s leading survival technology company, is looking for a Customer Service Representative to join our Wearables division in North Kingstown RI, USA. This is a newly created role with a clear purpose: supporting our customer network and helping ensure life-saving equipment reaches those who need it most.
As a Customer Service Representative at Survitec, you won’t just process orders - you’ll be a trusted partner to our customers involved in the entire customer journey, from first quotation to after-sales support, ensuring every interaction is smooth, professional, and solution-focused.
You will collaborate with international teams and customers, supporting a direct role in protecting lives across all energy sectors throughout the Americas region.
If you’re motivated by purpose, thrive in a fast-paced environment, and enjoy solving complex challenges, this role is for you.
Key Responsibilities
Delivering advanced product information while resolving complex customer inquiries.
Processing quotations and orders (including customized requests) and coordinating delivery.
Building strong customer relationships through proactive outbound communication.
Acting as the first point of contact for customer complaints and escalations.
Maintaining accurate customer data to support business growth.
Understanding customer needs, offering technical guidance, and collaborating with technical specialists for tailored solutions.
Ensuring compliance with company policies, safety regulations, and industry standards.
Staying up to date with industry trends through training and development opportunities.
Performing additional duties as required by management.
About You 1-3 years of general work experience with comprehensive job-related customer service and administration experience.
It is important that you are customer- and user-oriented and are able to keep updated on markets, products, and customers related to the defined product portfolio. You will also be responsible for technical tender responses for projects within the defined product area.
Have the will and drive to open doors and create business opportunities.
Have service and customer focus in your DNA.
Be naturally outgoing, attentive, and trust-building.
Why You Should Work for Us
Professional Development Opportunities
Additionalday off to celebrate your birthday.
Company Anniversary Holiday Benefit
Gift card vouchers upon reaching 5 years of service.
Employee Assistance Programme
Workplace Reward & Recognition scheme
Health, Dental, Long-Term Disability and Life Insurance Cover
401(K) Retirement Benefit
Bi-weekly Pay Date
10 fully paid statutory holidays
Up to 80-160 hrs annual leave (Depending on length of service)
Hybrid/ remote work model
Who are Survitec and what do we do? Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.
How to Apply To Apply, please click the Apply button and submit your application via our website.
Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.
#J-18808-Ljbffr