Tasting Room Lead
Robert Young Estate Winery is a luxury, family‑owned estate in Alexander Valley, located just 10 minutes from Healdsburg, California. We are seeking a full‑time Tasting Room Lead to oversee the guest experience, host engaging wine tastings, and educate visitors on our wines and deeply rooted family history, all while delivering a standard of unreasonable hospitality.
This is a full‑time, hourly position with benefits, working Thursday through Monday from 9:30 am to 5:30 pm, reporting to the Hospitality Tasting Room Manager and the Sales & Marketing Manager.
The ideal candidate will have strong communication and people skills, take great pride in customer service, possess a solid foundation in wine knowledge and luxury hospitality, and demonstrate strong operational and staff management abilities.
Essential Duties and Responsibilities Guest Experience & Service Leadership
Provide a luxury, personalized, and approachable guest experience while upholding the highest standards of hospitality and service.
Deliver memorable experiences through engaging wine education, vineyard and family history, and thoughtful hospitality.
Oversee/lead hospitality team and guest experiences.
Confidently sell and close wine and club sales.
Understand what is needed to provide exceptional, luxury customer service.
Promote teamwork and foster a positive, professional work environment.
Team Leadership & Training
Lead, host, and supervise the hospitality team during tours and tastings.
Conduct daily staff meetings to review appointments, workflow, and service priorities.
Assist in training, motivating, and developing tasting room staff, including establishing policies and training manual.
Partner with managers to coordinate ongoing operational training and wine education.
Ensure consistent execution of hospitality standards and protocols.
Tasting Room Operations
Oversee daily tasting room operations, including all opening and closing procedures.
Manage guest inquiries and reservations by phone and email; book and manage appointments in a timely manner.
Review reservation notes and ensure all guest requests are fulfilled.
Distribute daily appointment schedules to on‑duty staff.
Oversee tasting room flow, ambiance, and overall guest satisfaction.
Sales, Administration & Inventory
Process tasting room, outreach, and phone sales in WineDirect POS.
Maintain accurate records and timely communication with guests and members.
Ensure the tasting room is fully stocked and properly merchandised.
Monitor inventory levels and request supplies as needed.
Coordinate wine and product transfers to shipping as required.
Events & Winery Support
Assist with preparation and execution of tasting room and membership events.
Represent the winery at off‑site events as needed.
Perform support functions when required (glassware, restocking, setup).
Assist with other departments and managers with duties as assigned.
Preferred Experience & Qualifications
Must be 21 years of age or older.
Previous hospitality experience in wine, restaurant, or hotel environments.
Tasting room experience with a proven record in wine sales and membership acquisition.
Exceptional customer service and strong verbal, written, email, and phone communication skills.
Strong organizational skills, attention to detail, and accurate record‑keeping abilities.
Comfortable with standard computer applications, including Excel, Word, WineDirect, ShipCompliant, RedChirp, and Tock (training provided).
Available to work weekends and holidays with schedule flexibility.
Professional appearance and demeanor with a commitment to high standards.
Able to stand and/or walk for extended periods.
Able to lift and carry up to 50 lbs.
Compensation
Base pay: $21‑23/hr DOE (does not include tips, sales commission, and wine club signup bonuses).
Expected average hourly: $30‑42/hr, depending on sales experience.
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This is a full‑time, hourly position with benefits, working Thursday through Monday from 9:30 am to 5:30 pm, reporting to the Hospitality Tasting Room Manager and the Sales & Marketing Manager.
The ideal candidate will have strong communication and people skills, take great pride in customer service, possess a solid foundation in wine knowledge and luxury hospitality, and demonstrate strong operational and staff management abilities.
Essential Duties and Responsibilities Guest Experience & Service Leadership
Provide a luxury, personalized, and approachable guest experience while upholding the highest standards of hospitality and service.
Deliver memorable experiences through engaging wine education, vineyard and family history, and thoughtful hospitality.
Oversee/lead hospitality team and guest experiences.
Confidently sell and close wine and club sales.
Understand what is needed to provide exceptional, luxury customer service.
Promote teamwork and foster a positive, professional work environment.
Team Leadership & Training
Lead, host, and supervise the hospitality team during tours and tastings.
Conduct daily staff meetings to review appointments, workflow, and service priorities.
Assist in training, motivating, and developing tasting room staff, including establishing policies and training manual.
Partner with managers to coordinate ongoing operational training and wine education.
Ensure consistent execution of hospitality standards and protocols.
Tasting Room Operations
Oversee daily tasting room operations, including all opening and closing procedures.
Manage guest inquiries and reservations by phone and email; book and manage appointments in a timely manner.
Review reservation notes and ensure all guest requests are fulfilled.
Distribute daily appointment schedules to on‑duty staff.
Oversee tasting room flow, ambiance, and overall guest satisfaction.
Sales, Administration & Inventory
Process tasting room, outreach, and phone sales in WineDirect POS.
Maintain accurate records and timely communication with guests and members.
Ensure the tasting room is fully stocked and properly merchandised.
Monitor inventory levels and request supplies as needed.
Coordinate wine and product transfers to shipping as required.
Events & Winery Support
Assist with preparation and execution of tasting room and membership events.
Represent the winery at off‑site events as needed.
Perform support functions when required (glassware, restocking, setup).
Assist with other departments and managers with duties as assigned.
Preferred Experience & Qualifications
Must be 21 years of age or older.
Previous hospitality experience in wine, restaurant, or hotel environments.
Tasting room experience with a proven record in wine sales and membership acquisition.
Exceptional customer service and strong verbal, written, email, and phone communication skills.
Strong organizational skills, attention to detail, and accurate record‑keeping abilities.
Comfortable with standard computer applications, including Excel, Word, WineDirect, ShipCompliant, RedChirp, and Tock (training provided).
Available to work weekends and holidays with schedule flexibility.
Professional appearance and demeanor with a commitment to high standards.
Able to stand and/or walk for extended periods.
Able to lift and carry up to 50 lbs.
Compensation
Base pay: $21‑23/hr DOE (does not include tips, sales commission, and wine club signup bonuses).
Expected average hourly: $30‑42/hr, depending on sales experience.
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