Overview
Do you thrive working in a fast-paced environment where every day is not the same? Do you enjoy interacting with people, solving problems, and actively listening? Culligan Water is searching for an energetic, positive, tech-savvy Customer Service Representative to support our Boise location. In this role you will assist customers with various requests via phone, email, and in person, communicate with other employees, departments and dealerships, and provide assistance to support company-wide goals to exceed customers’ expectations. Culligan of Boise is a successful dealership within the Packard Culligan franchise group. Headquartered in Minnetonka, MN, Packard Culligan has been family-owned and operated for nearly 80 years. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Responsibilities
Assist customers with various requests via phone, email, and in person; respond to inquiries and resolve issues when possible. Communicate with other employees, departments and dealerships to coordinate service and support company-wide goals. Support billing: payments, invoices and collections. Schedule deliveries and service appointments as needed. What CSRs talk to customers about
Our products and services Water quality issues or concerns (general knowledge) Payments, invoices and collections Scheduling deliveries and service appointments Qualities
Amazing communication skills; CSRs communicate via phone, emails and in person Quick problem-solving skills to help customers with unique needs Strong attention to detail; there are many components to this role Desire to become a “water treatment expert” through training Proficiency in Microsoft Office, data entry and documentation Ability to be a team player and maintain a friendly personality What Culligan offers
Career advancement through training and development Competitive base pay, plus commission and quarterly/annual employee incentives Health insurance, dental and vision coverage Wellness program with incentives 401(k) with employer match Tuition reimbursement and scholarship opportunities Paid time off and paid holidays Work-life balance: Monday–Friday, 8:00 AM–5:00 PM Requirements & Miscellaneous
Pre-employment background check; drug screening may be required upon offer of employment High school diploma or equivalent required We are an equal opportunity employer and do not discriminate on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic information, military status, or any other basis prohibited by federal, state, or local law. Packard Culligan is a family-owned group of dealerships with values based on accountability and building relationships. Our dealerships are locally run by employees who serve their communities, and we offer a wide range of water treatment products and services backed by a satisfaction guarantee and trained service technicians.
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Do you thrive working in a fast-paced environment where every day is not the same? Do you enjoy interacting with people, solving problems, and actively listening? Culligan Water is searching for an energetic, positive, tech-savvy Customer Service Representative to support our Boise location. In this role you will assist customers with various requests via phone, email, and in person, communicate with other employees, departments and dealerships, and provide assistance to support company-wide goals to exceed customers’ expectations. Culligan of Boise is a successful dealership within the Packard Culligan franchise group. Headquartered in Minnetonka, MN, Packard Culligan has been family-owned and operated for nearly 80 years. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers. Responsibilities
Assist customers with various requests via phone, email, and in person; respond to inquiries and resolve issues when possible. Communicate with other employees, departments and dealerships to coordinate service and support company-wide goals. Support billing: payments, invoices and collections. Schedule deliveries and service appointments as needed. What CSRs talk to customers about
Our products and services Water quality issues or concerns (general knowledge) Payments, invoices and collections Scheduling deliveries and service appointments Qualities
Amazing communication skills; CSRs communicate via phone, emails and in person Quick problem-solving skills to help customers with unique needs Strong attention to detail; there are many components to this role Desire to become a “water treatment expert” through training Proficiency in Microsoft Office, data entry and documentation Ability to be a team player and maintain a friendly personality What Culligan offers
Career advancement through training and development Competitive base pay, plus commission and quarterly/annual employee incentives Health insurance, dental and vision coverage Wellness program with incentives 401(k) with employer match Tuition reimbursement and scholarship opportunities Paid time off and paid holidays Work-life balance: Monday–Friday, 8:00 AM–5:00 PM Requirements & Miscellaneous
Pre-employment background check; drug screening may be required upon offer of employment High school diploma or equivalent required We are an equal opportunity employer and do not discriminate on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic information, military status, or any other basis prohibited by federal, state, or local law. Packard Culligan is a family-owned group of dealerships with values based on accountability and building relationships. Our dealerships are locally run by employees who serve their communities, and we offer a wide range of water treatment products and services backed by a satisfaction guarantee and trained service technicians.
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