Buckhead & Newport Meat and Seafood
Customer Service Representative II - FP SSMG - US
Buckhead & Newport Meat and Seafood, Medley, Florida, United States
Overview
Job Summary : This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector. Responsibilities
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities. Has been fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training. This role is the key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their absence. Handles complex issues such as escalated customer requests and immediate sales support needs. Proficient in all technical resource core computer systems and resources available to create solutions. This role is assigned specific unique duties related to independent contribution to increase department capacity and productivity. Performs other duties as directed by management. Education
High school diploma or equivalent. Experience
1 year prior outside foodservice sales coordination or customer support experience. Preferred: Previous call center experience. Skills
Strong verbal and written communication skills and the ability to present information clearly and professionally. Able to work in a fast-paced environment. Problem solving proficiency: Resourcefulness in finding solutions and managing challenges. Attention to detail and ability to manage multiple tasks simultaneously. Resilience in handling changing priorities or unexpected situations. Ability to sit and work at a PC for extended periods. Basic computer skills, including proficiency in common office applications. Proactive in contributing to personal growth and organizational success.
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Job Summary : This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector. Responsibilities
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities. Has been fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training. This role is the key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their absence. Handles complex issues such as escalated customer requests and immediate sales support needs. Proficient in all technical resource core computer systems and resources available to create solutions. This role is assigned specific unique duties related to independent contribution to increase department capacity and productivity. Performs other duties as directed by management. Education
High school diploma or equivalent. Experience
1 year prior outside foodservice sales coordination or customer support experience. Preferred: Previous call center experience. Skills
Strong verbal and written communication skills and the ability to present information clearly and professionally. Able to work in a fast-paced environment. Problem solving proficiency: Resourcefulness in finding solutions and managing challenges. Attention to detail and ability to manage multiple tasks simultaneously. Resilience in handling changing priorities or unexpected situations. Ability to sit and work at a PC for extended periods. Basic computer skills, including proficiency in common office applications. Proactive in contributing to personal growth and organizational success.
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