Retail Banker II (40) Kings Drive
TD Securities, Charlotte, North Carolina, United States, 28245
Overview
Work Location:
Charlotte, North Carolina, United States of America Hours:
40 Pay Details:
$23.25 - $30.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role." Line Of Business:
Personal & Commercial Banking Job Description:
The Retail Banker II is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising customers regarding banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Acts as a subject matter expert in the store for both customers and colleagues regarding all TD products, services, policies, and procedures, especially personal and business banking.
Requires broad knowledge of the full product suite, services and processes of the business area, with moderate complexity/risk.
Makes product recommendations based on customer needs and highlights features and benefits that support customers through life events, save time and money, and exceed their needs.
Establishes and nurtures customer relationships by displaying product knowledge, actively listening, and identifying additional needs to offer solutions or partner referrals.
Uses Customer Relationship Management tools to proactively assess customers and lead-focused outbound sales activities.
Evaluates issues and resolves problems based on established practices, escalating when necessary.
Explains detailed information within the team and builds working relationships with customers and related teams.
Requires full proficiency gained through job-related training to perform a range of activities and participates in customer outreach and advice activities.
Engages in conversations with customers about loan products and facilitates the application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
HS Diploma or GED required; 2 year degree preferred
2+ years of related experience working with customers and/or sales in any capacity
Teller experience (Preferred)
Cross trained to take customer transactions upon hire
Superior Customer Service skills
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with the ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Proficient in Microsoft Office
Ability to provide community services, including financial education classes
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary Experience by helping customers, building relationships, delivering service and advice
Understands and supports the bank's customer service strategy; delivers end-to-end advice with educational content and tools, consultative support, and proactive insights and recommendations
Serves as a customer advocate in providing resolution and proactive tips to save time and money
Executes behaviors to deliver a Legendary customer experience in the store through problem resolution or sound advice
Engages in lobby leadership by guiding customer flow and identifying needs
Educates customers on self-service options that meet their needs
May act as a point of escalation for customer questions or concerns
May perform teller transactions (checks, deposits, transfers, withdrawals) while monitoring fraud and following policies
Supports TD's mission and acts as a brand champion
Discusses banking needs and educates on self-service channels, including digital options
Delivers end-to-end advice and tools for financial management
Shareholder Accountabilities
Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act)
Promotes product suites, sales, services and banking capabilities
Applies operating policies and procedures and supports timely completion of processes
Escalates non-standard or high-risk transactions as necessary
Ensures documentation reflects client intentions and compliance with rules
Conducts due diligence to support accuracy of transactions
Complies with the Bank Code of Conduct
Contributes to operational excellence and adheres to risk and control policies
Employee/Team Accountabilities
Participates as a positive team member and supports a culture of service, quality, innovation and teamwork
Continuously enhances knowledge and participates in knowledge transfer
Participates in performance management and development activities
Maintains communication about project status and day-to-day activities
Supports a diverse and equitable workplace
Acts as a brand ambassador internally and externally
Seeks feedback to improve performance and embraces change
Collaborates with team members to contribute to success
Drives high-quality delivery and takes ownership of career development
Adheres to TD's commitments and code of conduct
OCC Language
This position falls within the definition of Loan Originator under Regulation Z and Mortgage Originator under SAFEs Act, and related regulations
Must be eligible for employment with a covered financial institution under Regulation Z
Must be eligible for registration as a mortgage loan originator with the NMLS
Satisfactory results on criminal background and credit checks are required by federal law
Physical Requirements The role includes sedentary work with occasional movement as listed, including traveling rarely as applicable. See the original sources for full details.
Who We Are TD is a leading global financial institution. We deliver legendary customer experiences to millions of households and businesses. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Our Total Rewards Package Our Total Rewards package includes base salary, incentive opportunities, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition.
Additional Information We’re excited you are considering a career with TD. You will have regular development conversations, training programs, and access to mentoring to support your goals. We are committed to helping you thrive at work and home.
Accommodation TD Bank is an equal opportunity employer. If you require accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program with your details.
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Work Location:
Charlotte, North Carolina, United States of America Hours:
40 Pay Details:
$23.25 - $30.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role." Line Of Business:
Personal & Commercial Banking Job Description:
The Retail Banker II is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising customers regarding banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Acts as a subject matter expert in the store for both customers and colleagues regarding all TD products, services, policies, and procedures, especially personal and business banking.
Requires broad knowledge of the full product suite, services and processes of the business area, with moderate complexity/risk.
Makes product recommendations based on customer needs and highlights features and benefits that support customers through life events, save time and money, and exceed their needs.
Establishes and nurtures customer relationships by displaying product knowledge, actively listening, and identifying additional needs to offer solutions or partner referrals.
Uses Customer Relationship Management tools to proactively assess customers and lead-focused outbound sales activities.
Evaluates issues and resolves problems based on established practices, escalating when necessary.
Explains detailed information within the team and builds working relationships with customers and related teams.
Requires full proficiency gained through job-related training to perform a range of activities and participates in customer outreach and advice activities.
Engages in conversations with customers about loan products and facilitates the application intake.
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
HS Diploma or GED required; 2 year degree preferred
2+ years of related experience working with customers and/or sales in any capacity
Teller experience (Preferred)
Cross trained to take customer transactions upon hire
Superior Customer Service skills
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with the ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Proficient in Microsoft Office
Ability to provide community services, including financial education classes
Notary License (Preferred)
Customer Accountabilities
Delivers Legendary Experience by helping customers, building relationships, delivering service and advice
Understands and supports the bank's customer service strategy; delivers end-to-end advice with educational content and tools, consultative support, and proactive insights and recommendations
Serves as a customer advocate in providing resolution and proactive tips to save time and money
Executes behaviors to deliver a Legendary customer experience in the store through problem resolution or sound advice
Engages in lobby leadership by guiding customer flow and identifying needs
Educates customers on self-service options that meet their needs
May act as a point of escalation for customer questions or concerns
May perform teller transactions (checks, deposits, transfers, withdrawals) while monitoring fraud and following policies
Supports TD's mission and acts as a brand champion
Discusses banking needs and educates on self-service channels, including digital options
Delivers end-to-end advice and tools for financial management
Shareholder Accountabilities
Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act)
Promotes product suites, sales, services and banking capabilities
Applies operating policies and procedures and supports timely completion of processes
Escalates non-standard or high-risk transactions as necessary
Ensures documentation reflects client intentions and compliance with rules
Conducts due diligence to support accuracy of transactions
Complies with the Bank Code of Conduct
Contributes to operational excellence and adheres to risk and control policies
Employee/Team Accountabilities
Participates as a positive team member and supports a culture of service, quality, innovation and teamwork
Continuously enhances knowledge and participates in knowledge transfer
Participates in performance management and development activities
Maintains communication about project status and day-to-day activities
Supports a diverse and equitable workplace
Acts as a brand ambassador internally and externally
Seeks feedback to improve performance and embraces change
Collaborates with team members to contribute to success
Drives high-quality delivery and takes ownership of career development
Adheres to TD's commitments and code of conduct
OCC Language
This position falls within the definition of Loan Originator under Regulation Z and Mortgage Originator under SAFEs Act, and related regulations
Must be eligible for employment with a covered financial institution under Regulation Z
Must be eligible for registration as a mortgage loan originator with the NMLS
Satisfactory results on criminal background and credit checks are required by federal law
Physical Requirements The role includes sedentary work with occasional movement as listed, including traveling rarely as applicable. See the original sources for full details.
Who We Are TD is a leading global financial institution. We deliver legendary customer experiences to millions of households and businesses. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Our Total Rewards Package Our Total Rewards package includes base salary, incentive opportunities, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition.
Additional Information We’re excited you are considering a career with TD. You will have regular development conversations, training programs, and access to mentoring to support your goals. We are committed to helping you thrive at work and home.
Accommodation TD Bank is an equal opportunity employer. If you require accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program with your details.
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