Personal Banker - Hamilton - Full-time
Provident Bank, Mercerville-Hamilton Square, New Jersey, United States
Provident Bank is a financially strong, community-focused bank with branches in New Jersey, Eastern Pennsylvania, and New York. We are committed to enhancing our customer and employees’ experience and to placing our employees, customers, and the communities we serve at the center of all we do.
Position Overview As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.
The Personal Banker position is dynamic, performing both transaction and sales/service duties. Responsibilities vary daily based on branch needs and include processing a variety of financial transactions, such as opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing needs-based assessments. The Personal Banker may research and resolve account issues or inquiries and promote organizational products and services by referring current or prospective customers to other departments.
This role is responsible for meeting sales expectations, including deposit, loan and revenue targets, generating sales and referrals, and managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch tasks and end-of-day processes and reporting according to branch policies and procedures.
This position may be eligible to obtain Life and Health Licensing.
All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.
Key Responsibilities Sales
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy customer needs.
Promote bank products and refer or resolve customer inquiries concerning accounts or other banking services.
Actively refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
Exceed customer expectations through active engagement and dedication to servicing and building relationships.
Advance the Bank\'s Corporate Sales Program through consultative assessments, developing new relationships, expanding existing ones, and managing and growing a book-of-business.
Service
Identify opportunities with customers and prospective customers through lobby management.
Assist customers with digital technologies and referrals to other lines of business.
Help maintain cost efficiency to achieve branch goals; ensure quality customer service and adherence to sales and brand standards.
Responsible for sales and service.
Execute expectations for a positive customer service experience.
Operations
Ensure operational and financial safety and soundness in accordance with Bank policies, compliance, and applicable laws and regulations.
Leverage lobby management as a tool for risk control.
Establish customer identity according to guidelines and adhere to all other compliance procedures.
Assist branch management with branch operations as needed.
Perform transactions including check cashing, withdrawals, deposits, and loan payments.
Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
Assist in training other branch employees.
Provide support to the contact center during high call volumes and handle customer inquiries by telephone.
Provide access to safe deposit boxes.
Minimum Qualifications
High school diploma or GED
Minimum of 6 months of sales and service experience in a customer-facing retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based on business needs
Positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Understand and adhere to safety and security practices
Strong relationship-building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations and presenting sales opportunities
Strong customer service/advocacy skills
Strong organizational and time management skills
Strong PC skills and ability to quickly learn various computer programs, including Microsoft Office
Required to register as a mortgage loan originator with the NMLS prior to taking mortgage loan applications or extending mortgage terms
Preferred Qualifications
Prior retail banking experience
Life and Health Licenses to support investment program
Working Conditions Retail Banking Branch Areas
Work is mainly performed in a retail banking environment. Overtime may be required. Travel to other locations/branches may be required. Flexibility to adapt to new locations is needed.
Lifting from 5 to 25 lbs. (coins)
Prolonged sitting/standing
Occasional bending or stooping (to retrieve coins from vault)
Noise levels are usually moderate. Some travel to customer and property locations may be required.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We value the unique perspectives a diverse workforce can contribute. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other status protected by state or local law.
Pay Details $17.90 - $22.36
Please note, the base pay actually offered may vary based on skills, experience, education, geographic location, internal equity, and other applicable business needs. This role is incentive eligible based on company, business, and/or individual goals and performance.
Team members accrue paid time off (PTO), receive holiday PTO, and are eligible to participate in the bank’s health and wellness benefits, including medical, dental and vision plans, flexible and health savings accounts, and a 401(k) retirement plan. The company also provides disability insurance, an Employee Assistance Program, and basic life insurance. Tuition disbursement and loan repayment programs are available. Voluntary benefits include supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
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Position Overview As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.
The Personal Banker position is dynamic, performing both transaction and sales/service duties. Responsibilities vary daily based on branch needs and include processing a variety of financial transactions, such as opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing needs-based assessments. The Personal Banker may research and resolve account issues or inquiries and promote organizational products and services by referring current or prospective customers to other departments.
This role is responsible for meeting sales expectations, including deposit, loan and revenue targets, generating sales and referrals, and managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch tasks and end-of-day processes and reporting according to branch policies and procedures.
This position may be eligible to obtain Life and Health Licensing.
All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.
Key Responsibilities Sales
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy customer needs.
Promote bank products and refer or resolve customer inquiries concerning accounts or other banking services.
Actively refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
Exceed customer expectations through active engagement and dedication to servicing and building relationships.
Advance the Bank\'s Corporate Sales Program through consultative assessments, developing new relationships, expanding existing ones, and managing and growing a book-of-business.
Service
Identify opportunities with customers and prospective customers through lobby management.
Assist customers with digital technologies and referrals to other lines of business.
Help maintain cost efficiency to achieve branch goals; ensure quality customer service and adherence to sales and brand standards.
Responsible for sales and service.
Execute expectations for a positive customer service experience.
Operations
Ensure operational and financial safety and soundness in accordance with Bank policies, compliance, and applicable laws and regulations.
Leverage lobby management as a tool for risk control.
Establish customer identity according to guidelines and adhere to all other compliance procedures.
Assist branch management with branch operations as needed.
Perform transactions including check cashing, withdrawals, deposits, and loan payments.
Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
Assist in training other branch employees.
Provide support to the contact center during high call volumes and handle customer inquiries by telephone.
Provide access to safe deposit boxes.
Minimum Qualifications
High school diploma or GED
Minimum of 6 months of sales and service experience in a customer-facing retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based on business needs
Positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Understand and adhere to safety and security practices
Strong relationship-building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations and presenting sales opportunities
Strong customer service/advocacy skills
Strong organizational and time management skills
Strong PC skills and ability to quickly learn various computer programs, including Microsoft Office
Required to register as a mortgage loan originator with the NMLS prior to taking mortgage loan applications or extending mortgage terms
Preferred Qualifications
Prior retail banking experience
Life and Health Licenses to support investment program
Working Conditions Retail Banking Branch Areas
Work is mainly performed in a retail banking environment. Overtime may be required. Travel to other locations/branches may be required. Flexibility to adapt to new locations is needed.
Lifting from 5 to 25 lbs. (coins)
Prolonged sitting/standing
Occasional bending or stooping (to retrieve coins from vault)
Noise levels are usually moderate. Some travel to customer and property locations may be required.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We value the unique perspectives a diverse workforce can contribute. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other status protected by state or local law.
Pay Details $17.90 - $22.36
Please note, the base pay actually offered may vary based on skills, experience, education, geographic location, internal equity, and other applicable business needs. This role is incentive eligible based on company, business, and/or individual goals and performance.
Team members accrue paid time off (PTO), receive holiday PTO, and are eligible to participate in the bank’s health and wellness benefits, including medical, dental and vision plans, flexible and health savings accounts, and a 401(k) retirement plan. The company also provides disability insurance, an Employee Assistance Program, and basic life insurance. Tuition disbursement and loan repayment programs are available. Voluntary benefits include supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
#J-18808-Ljbffr