Location:
Remote (Michigan residents only – must be able to pick up equipment and come onsite when needed)
Schedule Requirement:
Open availability
7 days/week, 6 AM – Midnight
(rotating schedule)
Position Overview The
Social Media Customer Service
will support by monitoring all social media platforms where engages with customers. When a customer posts a question, complaint, or concern, the advisor will respond professionally, resolve issues when possible, and escalate when needed.
This role is focused on
customer service, digital communication, and social response management .
Primary Responsibilities
Monitor social media channels for customer questions, complaints, or service issues
Provide timely, accurate, and empathetic responses to customers across multiple platforms
Research customer concerns and follow escalation procedures when needed
Document and track customer interactions
Maintain brand voice and follow communication guidelines
Collaborate with internal teams (Customer Service, Infrastructure, Extranet, etc.) to resolve customer concerns
Required Qualifications
Bachelor’s Degree (hard requirement)
Customer service experience (does not need to be call center)
Ability to work a flexible schedule between
6 AM – Midnight, 7 days per week
Must live in Michigan (equipment pickup and periodic onsite needs)
Comfortable working independently and managing time effectively
Preferred Qualifications
Prior social media response or social care experience
Experience handling online customer engagement
Background in
journalism, communications, public relations, digital media , or related fields (these backgrounds tend to receive interviews more frequently)
This role offers the opportunity to build
customer service expertise, digital communication skills, and leadership competencies
while working closely with a collaborative team supporting one of the world’s largest automotive brands.
#J-18808-Ljbffr
Remote (Michigan residents only – must be able to pick up equipment and come onsite when needed)
Schedule Requirement:
Open availability
7 days/week, 6 AM – Midnight
(rotating schedule)
Position Overview The
Social Media Customer Service
will support by monitoring all social media platforms where engages with customers. When a customer posts a question, complaint, or concern, the advisor will respond professionally, resolve issues when possible, and escalate when needed.
This role is focused on
customer service, digital communication, and social response management .
Primary Responsibilities
Monitor social media channels for customer questions, complaints, or service issues
Provide timely, accurate, and empathetic responses to customers across multiple platforms
Research customer concerns and follow escalation procedures when needed
Document and track customer interactions
Maintain brand voice and follow communication guidelines
Collaborate with internal teams (Customer Service, Infrastructure, Extranet, etc.) to resolve customer concerns
Required Qualifications
Bachelor’s Degree (hard requirement)
Customer service experience (does not need to be call center)
Ability to work a flexible schedule between
6 AM – Midnight, 7 days per week
Must live in Michigan (equipment pickup and periodic onsite needs)
Comfortable working independently and managing time effectively
Preferred Qualifications
Prior social media response or social care experience
Experience handling online customer engagement
Background in
journalism, communications, public relations, digital media , or related fields (these backgrounds tend to receive interviews more frequently)
This role offers the opportunity to build
customer service expertise, digital communication skills, and leadership competencies
while working closely with a collaborative team supporting one of the world’s largest automotive brands.
#J-18808-Ljbffr